Delta Dental
Federal Customer Service Supervisor - Rancho Cordova, CA
Delta Dental, Rancho Cordova, California, United States, 95670
Customer Service Supervisor
We are seeking a proactive and experienced Customer Service Supervisor to oversee the day-to-day operations of our federal contact center team. This role is responsible for leading a team of advocates, driving performance metrics, supporting regulatory compliance, and ensuring exceptional service delivery. The ideal candidate brings strong leadership, problem-solving, and operational oversight skills within a healthcare or health insurance environment. Please note this is a hybrid position based out of our Rancho Cordova, CA location. We are considering candidates that are within a reasonable commuting distance to the office.
We are seeking a proactive and experienced Customer Service Supervisor to oversee the day-to-day operations of our federal contact center team. This role is responsible for leading a team of advocates, driving performance metrics, supporting regulatory compliance, and ensuring exceptional service delivery. The ideal candidate brings strong leadership, problem-solving, and operational oversight skills within a healthcare or health insurance environment. Please note this is a hybrid position based out of our Rancho Cordova, CA location. We are considering candidates that are within a reasonable commuting distance to the office.