Verst Logistics
Sr. Account Representative
Monday - Friday (1st shift), Hebron, KY Salary: $65,000 Although wage may vary based on experience VETERANS ENCOURAGED TO APPLY THIS IS NOT A SALES ROLE Position Summary: Responsible for the day-to-day management of a set of assigned high level account(s). Supports the day-to-day activities of the front office as necessary for customer visits and telephone coverage. Interacts with sales and sets up all customer records; establishes buying cycles; makes raw material purchases and sets up account purchasing criteria; places orders; responds to all inquiries and concerns; interfaces with internal supply chain team(s) to ensure OTIF is met; prepares sales reports and other information required by customer(s) or management; submits invoicing criteria and may support collection activities as needed. Duties and Responsibilities: Essential Functions: Set up initial accounts and maintain excellent working relationships with multiple accounts by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional and efficient manner. Process and accurately input all customer orders into the computer system, and generate all related paperwork and necessary information required for customer and internal production/shipping team(s). Initiates purchasing activities to support account activities, as follows:
Forecasts demand from various sources (portal, excel, customer web site) Send forecasts to suppliers Review customer forecasts and issue P.O.'s to suppliers Maintain accurate inventory levels to order quantities. Review and sign-off on supplier invoices. Planning Plans and distributes account production plan internally/externally based on available raw material, open customer po's/forecasted and min/max demands in conjunction with available production line time. Participates in customer meetings and/or calls as needed and coordinates with other internal support team(s) when necessary. Present Contract Review information to team (SOP's, item specific instructions, etc.) Financials Invoice customers at their specific intervals. Review and maintain the financial workbench. Issue credits when necessary. Review and correct pricing as necessary.
Other Functions: Communicates any signs or trends of customer dissatisfaction to management and makes recommendations on how issues can be resolved. Creates and maintains customer reports, including DAR, to share with management and customers. Responds to special reporting requests promptly and accurately. Maintain all related account paperwork and assigned customer files. Backs up Account Representatives accounts Supports the day-to-day functions of the front office to include:
The welcome board. Food and beverage requirements for all visitors. Office supplies management. Telephone coverage. Respond to other assignments as needed within office environment Participates in LEAN process and works for continuous process improvement.
Job Specifications: High School diploma or GED required. Preference will be given to a college degree in a related field (Logistics, Business Management, etc.). A minimum of 10years experience in a manufacturing or material planning office environment, may substitute with an appropriate college degree. Able to handle collection activity and other sensitive customer communications as needed. Excellent interpersonal and communication skills, written and verbal. Able to type at least 30wpm and have solid experience working with Microsoft Office applications; must possess solid Microsoft Excel skills. Must be able adaptable to working with various customer software programs and be able to access customer portals when needed. Ability to work well under pressure and display professionalism and tact in all business dealings. Benefits As a family-owned business, we understand the importance of benefits to our employees and their families. Verst Logistics offers a comprehensive Benefits Package that includes the following: Paid Holidays Paid Time Off 401K With Company Match Medical Insurance Dental Insurance Vision Insurance Life Insurance Short-Term Disability Flexible Spending Accounts Employee Assistance Program Continuing Education Opportunity Service Awards to recognize employment milestones ABOUT VERST: Verst Logistics is a family-owned company that offers Fulfillment, Packaging, Warehousing and Transportation solutions to our customers. In 1966, our founder, William G. "Bill" Verst, set out to build a customer-first, no nonsense warehousing company in Northern Kentucky. The kind run by honest, hardworking people who always do the right thing to get results for our customers. We've since expanded well beyond that initial vision, both in terms of our physical scale and our solutions. Our Core Values At Verst, we believe that the standards of behavior that have helped our company achieve success over the years are represented in the fabric and makeup of our organization. As we continue to grow it is critical that we recognize and strive to follow our values, not just in business but in our lives outside of the business environment as well. INNOVATION: The introduction of new collaborative ideas and solutions EXCELLENCE: The passion to deliver exceptional service in all aspects of our activities RESPECT: High regard for time, knowledge and concerns of others while always demonstrating integrity and trust SAFETY: A goal of no injury or adverse customer, environmental or community impact while doing our work TEAMWORK: Collaboration with individual and group accountability toward a common objective The duties and responsibilities listed above are representative of the duties of the position, and do not include all the tasks that the incumbent may be required to perform. The incumbent must be able to perform all of the essential functions of this job, either with or without reasonable accommodations. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Monday - Friday (1st shift), Hebron, KY Salary: $65,000 Although wage may vary based on experience VETERANS ENCOURAGED TO APPLY THIS IS NOT A SALES ROLE Position Summary: Responsible for the day-to-day management of a set of assigned high level account(s). Supports the day-to-day activities of the front office as necessary for customer visits and telephone coverage. Interacts with sales and sets up all customer records; establishes buying cycles; makes raw material purchases and sets up account purchasing criteria; places orders; responds to all inquiries and concerns; interfaces with internal supply chain team(s) to ensure OTIF is met; prepares sales reports and other information required by customer(s) or management; submits invoicing criteria and may support collection activities as needed. Duties and Responsibilities: Essential Functions: Set up initial accounts and maintain excellent working relationships with multiple accounts by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional and efficient manner. Process and accurately input all customer orders into the computer system, and generate all related paperwork and necessary information required for customer and internal production/shipping team(s). Initiates purchasing activities to support account activities, as follows:
Forecasts demand from various sources (portal, excel, customer web site) Send forecasts to suppliers Review customer forecasts and issue P.O.'s to suppliers Maintain accurate inventory levels to order quantities. Review and sign-off on supplier invoices. Planning Plans and distributes account production plan internally/externally based on available raw material, open customer po's/forecasted and min/max demands in conjunction with available production line time. Participates in customer meetings and/or calls as needed and coordinates with other internal support team(s) when necessary. Present Contract Review information to team (SOP's, item specific instructions, etc.) Financials Invoice customers at their specific intervals. Review and maintain the financial workbench. Issue credits when necessary. Review and correct pricing as necessary.
Other Functions: Communicates any signs or trends of customer dissatisfaction to management and makes recommendations on how issues can be resolved. Creates and maintains customer reports, including DAR, to share with management and customers. Responds to special reporting requests promptly and accurately. Maintain all related account paperwork and assigned customer files. Backs up Account Representatives accounts Supports the day-to-day functions of the front office to include:
The welcome board. Food and beverage requirements for all visitors. Office supplies management. Telephone coverage. Respond to other assignments as needed within office environment Participates in LEAN process and works for continuous process improvement.
Job Specifications: High School diploma or GED required. Preference will be given to a college degree in a related field (Logistics, Business Management, etc.). A minimum of 10years experience in a manufacturing or material planning office environment, may substitute with an appropriate college degree. Able to handle collection activity and other sensitive customer communications as needed. Excellent interpersonal and communication skills, written and verbal. Able to type at least 30wpm and have solid experience working with Microsoft Office applications; must possess solid Microsoft Excel skills. Must be able adaptable to working with various customer software programs and be able to access customer portals when needed. Ability to work well under pressure and display professionalism and tact in all business dealings. Benefits As a family-owned business, we understand the importance of benefits to our employees and their families. Verst Logistics offers a comprehensive Benefits Package that includes the following: Paid Holidays Paid Time Off 401K With Company Match Medical Insurance Dental Insurance Vision Insurance Life Insurance Short-Term Disability Flexible Spending Accounts Employee Assistance Program Continuing Education Opportunity Service Awards to recognize employment milestones ABOUT VERST: Verst Logistics is a family-owned company that offers Fulfillment, Packaging, Warehousing and Transportation solutions to our customers. In 1966, our founder, William G. "Bill" Verst, set out to build a customer-first, no nonsense warehousing company in Northern Kentucky. The kind run by honest, hardworking people who always do the right thing to get results for our customers. We've since expanded well beyond that initial vision, both in terms of our physical scale and our solutions. Our Core Values At Verst, we believe that the standards of behavior that have helped our company achieve success over the years are represented in the fabric and makeup of our organization. As we continue to grow it is critical that we recognize and strive to follow our values, not just in business but in our lives outside of the business environment as well. INNOVATION: The introduction of new collaborative ideas and solutions EXCELLENCE: The passion to deliver exceptional service in all aspects of our activities RESPECT: High regard for time, knowledge and concerns of others while always demonstrating integrity and trust SAFETY: A goal of no injury or adverse customer, environmental or community impact while doing our work TEAMWORK: Collaboration with individual and group accountability toward a common objective The duties and responsibilities listed above are representative of the duties of the position, and do not include all the tasks that the incumbent may be required to perform. The incumbent must be able to perform all of the essential functions of this job, either with or without reasonable accommodations. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.