CorVel
CERIS Operations Manager - Correspondence
The CERIS Operations Manager is responsible for overseeing all aspects of the department including Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and accountability of staff regarding production standards and department expectations. Works collaboratively with other department managers to achieve departmental requirements and goals. This is a hybrid position. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Ensure timely and accurate communication of information, in written and electronic forms, that are directed to internal company contacts, clients, and providers Responsible for directing a designated group of employees in their day-to-day operations Responsible for monitoring quality control of results per employee as well as the entire unit overall Responsible for ensuring metrics are in compliance daily Responsible for tracking and reporting of department metrics to Director of Operations on a monthly basis or as required Handles scheduling and monitoring of staffs attendance Ensures timely distribution of claims to designated staff to meet Client SLAs Responsible for human resources matters directly related to department supervised. I.e. Interviewing, Hiring, Training, and addressing personnel issues. Reports any issues to Operations Manager when necessary Responsible for ensuring evaluations are completely on time Requires regular and consistent attendance in house Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP) Maintain HIPAA compliance policies May be required to travel overnight and attend meetings May perform daily, weekly, monthly reviews of various reports, invoices, logs, and expenses Additional duties as assigned KNOWLEDGE & SKILLS: Must have good computer and analytical skills Proficient in Microsoft Office suite, mainly Outlook, Excel, Word Good organizational skills and ability to multitask Detail Oriented The ability to work independently, as well as, with a team The ability to work in a fast paced/production based environment Effective communication with others EDUCATION / EXPERIENCE: Associates degree, national certification or equivalent Minimum 5 years office experience Previous Supervisory experience preferred PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $43,926
$65,624 A list of our benefit offerings can be found on our CorVel website. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
The CERIS Operations Manager is responsible for overseeing all aspects of the department including Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and accountability of staff regarding production standards and department expectations. Works collaboratively with other department managers to achieve departmental requirements and goals. This is a hybrid position. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Ensure timely and accurate communication of information, in written and electronic forms, that are directed to internal company contacts, clients, and providers Responsible for directing a designated group of employees in their day-to-day operations Responsible for monitoring quality control of results per employee as well as the entire unit overall Responsible for ensuring metrics are in compliance daily Responsible for tracking and reporting of department metrics to Director of Operations on a monthly basis or as required Handles scheduling and monitoring of staffs attendance Ensures timely distribution of claims to designated staff to meet Client SLAs Responsible for human resources matters directly related to department supervised. I.e. Interviewing, Hiring, Training, and addressing personnel issues. Reports any issues to Operations Manager when necessary Responsible for ensuring evaluations are completely on time Requires regular and consistent attendance in house Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP) Maintain HIPAA compliance policies May be required to travel overnight and attend meetings May perform daily, weekly, monthly reviews of various reports, invoices, logs, and expenses Additional duties as assigned KNOWLEDGE & SKILLS: Must have good computer and analytical skills Proficient in Microsoft Office suite, mainly Outlook, Excel, Word Good organizational skills and ability to multitask Detail Oriented The ability to work independently, as well as, with a team The ability to work in a fast paced/production based environment Effective communication with others EDUCATION / EXPERIENCE: Associates degree, national certification or equivalent Minimum 5 years office experience Previous Supervisory experience preferred PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $43,926
$65,624 A list of our benefit offerings can be found on our CorVel website. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.