NYC Staffing
Enablement Manager & Trainer-Customer Success Manager, Corporate
NYC Staffing, New York, New York, United States, 10001
Senior Enablement Manager And Trainer
Our company is changing the world through digital experiences. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Position Overview
As a senior enablement manager and trainer, you will apply your experience in a customer success role to develop and deliver an enablement strategy and engaging learning experiences globally! Your focus on csm priorities will make you a trusted advisor across this critical post-sales role. Using existing content, you will tailor delivery for these roles with the required, specialized skills to deliver our unique value propositions in europe and north america. This means we can be much more targeted in our enablement of specific value propositions, value-based demos, and executive readouts to validate innovative solutions. You are a strategic problem solver, who is an effective communicator with engaging training delivery and customer-facing experience. We believe we have the best products in the market for creativity and productivity, and this position will play an exciting role in ensuring adobe delivers the best possible experiences to our selling audience and our valued customers! Primary Focus Areas
Your primary focus areas include: Develop customer success training plans aligned to global csm leader and corporate business goals Deliver training with laser focus on the corporate csms in north america and eme Become the trusted advisor by developing subject matter expertise across needs of the csm role Responsibilities: Develop executive relationships that drive successful cross-organization partnerships globally. Develop deep knowledge of adobes value propositions and translate into enablement content tailored to csm role to accurately tailor content. Develop and maintain a deep partnership with csm leadership and individual contributors. Design and deliver learning experiences that build skills that deliver smooth onboarding of new clients, partnerships with implementation teams and resources that help clients fully adopt adobe technologies and drive digital transformation and reduce attrition. Uncover training needs through call monitoring, skill assessments, learner quiz results. Make recommendations to enhance csm skills that go beyond expectations. Deliver metrics in quarterly business reviews with leadership and corp role-based team correlating leading and lagging indicators to seller success and plans for upcoming training and enablement. Orchestrate local smes when necessary to craft and deliver key topics to csms. Use measurements and reporting to foster growth from basic to the most dynamic skills through in person, digital and virtual learning experiences. Improve the existing curriculum with fresh ideas and locally based use cases. Required Skills And Credentials
Required skills and credentials include: Bs/ba degree 6+ years of experience in customer success, account management and/or sales, preferably within the technology or saas industry. Exceptional experience crafting and performing training strategies. Skilled at effectively presenting with all levels of leadership, both written and verbal communication. Experience in effectively building and implementing outstanding, large-scale, enablement and training programs, running a large-scale training team, and an understanding of industry standards and certifications. Ability to translate big picture ideas into action & establish relationships across the organizations with alternative viewpoints. Self-motivated, with proven record of accomplishment of execution as a team member. Proven interpersonal, time management, problem-solving skills, ability to prioritize and handle multiple priorities. Flexibility to travel (international) to stay in touch with teams and decision makers. Preferred Qualification
Preferred qualifications include: Experience working in a sales environment and a strong understanding of direct sales models. Experience with adobe technologies is strongly preferred. Experience working directly with customers and partners. Our compensation reflects the cost of labor across several u.s. geographic markets, and we pay differently based on those defined markets. The u.s. pay range for this position is $93,700 -- $161,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At adobe, for sales roles starting salaries are expressed as total target compensation (ttc = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the annual incentive plan (aim). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. ***State-Specific Notices:*** **California*:** Fair chance ordinances adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. **Colorado:*** Application window notice if this role is open to hiring in colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in pacific time, in compliance with colorado pay transparency regulations. If this role does not have colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. **Massachusetts:*** Massachusetts legal notice it is unlawful in massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an equal employment opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Our company is changing the world through digital experiences. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Position Overview
As a senior enablement manager and trainer, you will apply your experience in a customer success role to develop and deliver an enablement strategy and engaging learning experiences globally! Your focus on csm priorities will make you a trusted advisor across this critical post-sales role. Using existing content, you will tailor delivery for these roles with the required, specialized skills to deliver our unique value propositions in europe and north america. This means we can be much more targeted in our enablement of specific value propositions, value-based demos, and executive readouts to validate innovative solutions. You are a strategic problem solver, who is an effective communicator with engaging training delivery and customer-facing experience. We believe we have the best products in the market for creativity and productivity, and this position will play an exciting role in ensuring adobe delivers the best possible experiences to our selling audience and our valued customers! Primary Focus Areas
Your primary focus areas include: Develop customer success training plans aligned to global csm leader and corporate business goals Deliver training with laser focus on the corporate csms in north america and eme Become the trusted advisor by developing subject matter expertise across needs of the csm role Responsibilities: Develop executive relationships that drive successful cross-organization partnerships globally. Develop deep knowledge of adobes value propositions and translate into enablement content tailored to csm role to accurately tailor content. Develop and maintain a deep partnership with csm leadership and individual contributors. Design and deliver learning experiences that build skills that deliver smooth onboarding of new clients, partnerships with implementation teams and resources that help clients fully adopt adobe technologies and drive digital transformation and reduce attrition. Uncover training needs through call monitoring, skill assessments, learner quiz results. Make recommendations to enhance csm skills that go beyond expectations. Deliver metrics in quarterly business reviews with leadership and corp role-based team correlating leading and lagging indicators to seller success and plans for upcoming training and enablement. Orchestrate local smes when necessary to craft and deliver key topics to csms. Use measurements and reporting to foster growth from basic to the most dynamic skills through in person, digital and virtual learning experiences. Improve the existing curriculum with fresh ideas and locally based use cases. Required Skills And Credentials
Required skills and credentials include: Bs/ba degree 6+ years of experience in customer success, account management and/or sales, preferably within the technology or saas industry. Exceptional experience crafting and performing training strategies. Skilled at effectively presenting with all levels of leadership, both written and verbal communication. Experience in effectively building and implementing outstanding, large-scale, enablement and training programs, running a large-scale training team, and an understanding of industry standards and certifications. Ability to translate big picture ideas into action & establish relationships across the organizations with alternative viewpoints. Self-motivated, with proven record of accomplishment of execution as a team member. Proven interpersonal, time management, problem-solving skills, ability to prioritize and handle multiple priorities. Flexibility to travel (international) to stay in touch with teams and decision makers. Preferred Qualification
Preferred qualifications include: Experience working in a sales environment and a strong understanding of direct sales models. Experience with adobe technologies is strongly preferred. Experience working directly with customers and partners. Our compensation reflects the cost of labor across several u.s. geographic markets, and we pay differently based on those defined markets. The u.s. pay range for this position is $93,700 -- $161,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At adobe, for sales roles starting salaries are expressed as total target compensation (ttc = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the annual incentive plan (aim). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. ***State-Specific Notices:*** **California*:** Fair chance ordinances adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. **Colorado:*** Application window notice if this role is open to hiring in colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in pacific time, in compliance with colorado pay transparency regulations. If this role does not have colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. **Massachusetts:*** Massachusetts legal notice it is unlawful in massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an equal employment opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.