Ozaukee County
ERP Systems Manager
Full Time- Exempt Position Pay Range: $41.53-$53.08 The ERP Systems Manager is responsible for leading the successful County-wide implementation of a modern, integrated Enterprise Resource Planning (ERP) system and continuing as the long-term system owner after deployment. This role will manage all phases of implementation, from vendor coordination and project planning to data migration, training, and go-live. Once live, the Manager will assume full responsibility for the ongoing administration, optimization, and strategic advancement of the ERP platform to ensure continuous support for County operations across Finance, Human Resources, Payroll, Budgeting, Procurement, Timekeeping, and other functions. Essential Functions and Responsibilities
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodations to be qualified for the position. Other duties may be required and assigned. 50% ERP Implementation and Ongoing Management
Lead and coordinate all phases of ERP implementation to ensure delivery of pre-defined functional requirements. Oversee system configuration, data migration, testing, training, and go-live execution in partnership with vendors and County departments. Serve as the primary liaison to the ERP vendor during implementation and afterward, managing system upgrades, patches, and support. Post-implementation, manage the ERP as an enterprise-wide system owner, responsible for ongoing administration, user access, configuration changes, reporting, and system optimization. Ensure the ERP continues to evolve with County needs by coordinating feature enhancements, process improvements, and cross-functional collaboration. 20% Stakeholder Engagement and Change Leadership
Engage department heads and functional leaders to ensure clear understanding of system capabilities, encourage feedback, and foster shared ownership of the system. Coordinate communications, user documentation, and training for both initial implementation and long-term system changes. Act as the system champion, driving system adoption and continued alignment with County goals. 15% Performance Monitoring and Continuous Improvement
Monitor system performance metrics and user feedback to identify improvement areas. Collaborate with departments to address gaps, reduce manual workarounds, and implement automated or streamlined workflows. Track and report on ERP-related KPIs, including support ticket resolution, system uptime, and training effectiveness. 10% Risk, Compliance, and Security Oversight
Identify and mitigate implementation and operational risks. Ensure ERP practices align with cybersecurity standards, data integrity requirements, internal audit findings, and public sector compliance expectations. Support financial and HR data governance efforts through strong system controls. 5% Other Duties as Assigned
Provide support on County-wide administrative, analytical, or strategic initiatives as directed by the County Administrator. Assist in special projects, cross-departmental coordination, or operational needs outside the ERP scope when capacity allows. May include research, process evaluation, committee participation, or interim support in line with the employee's skills and project demands. Supervision Exercised: None Minimum Education Qualifications: Bachelor's degree in Information Systems, Business Administration, Public Administration, or a related field. Minimum five (5) years of professional experience implementing ERP systems in a complex organizational environment, preferably in government or public sector. Demonstrated success in project management, systems integration, and cross-departmental coordination. Licenses, Certifications, and Other Requirements: Project Management Professional (PMP) certification strongly preferred. Valid driver's license and ability to travel to County locations. Minimum Knowledge, Skills, and Abilities Qualifications: Proven expertise in ERP lifecycle management from selection through post-implementation support. Strong understanding of governmental financial processes, human resources workflows, payroll, and procurement. Ability to manage third-party vendors, consultants, and internal staff. Excellent communication, negotiation, and presentation skills. Competency in change management, user adoption strategies, and business process improvement. Proficiency in tools like Microsoft Excel, Microsoft Project, and enterprise-level cloud applications. In evaluating candidates for this position, Ozaukee County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Ability to travel to different County departments and facilities as needed. Work Environment: Work is performed indoors in an administrative office environment. EOE / ADA Statement: Ozaukee County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Ozaukee County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change. Ozaukee County offers a generous benefits package including: health, dental, life, & vision insurance; free employee health clinic & Teladoc; paid holidays, vacation, & sick time; state of Wisconsin WRS defined benefit pension program; bonus opportunities; employee fitness room; wellness program & wellness reimbursement; tuition reimbursement & continuing education opportunities; and more! Please note some that benefits offered are dependent on full-time/part-time status. Ozaukee County prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Ozaukee County also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans With Disabilities Act and applicable state and local laws.
Full Time- Exempt Position Pay Range: $41.53-$53.08 The ERP Systems Manager is responsible for leading the successful County-wide implementation of a modern, integrated Enterprise Resource Planning (ERP) system and continuing as the long-term system owner after deployment. This role will manage all phases of implementation, from vendor coordination and project planning to data migration, training, and go-live. Once live, the Manager will assume full responsibility for the ongoing administration, optimization, and strategic advancement of the ERP platform to ensure continuous support for County operations across Finance, Human Resources, Payroll, Budgeting, Procurement, Timekeeping, and other functions. Essential Functions and Responsibilities
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodations to be qualified for the position. Other duties may be required and assigned. 50% ERP Implementation and Ongoing Management
Lead and coordinate all phases of ERP implementation to ensure delivery of pre-defined functional requirements. Oversee system configuration, data migration, testing, training, and go-live execution in partnership with vendors and County departments. Serve as the primary liaison to the ERP vendor during implementation and afterward, managing system upgrades, patches, and support. Post-implementation, manage the ERP as an enterprise-wide system owner, responsible for ongoing administration, user access, configuration changes, reporting, and system optimization. Ensure the ERP continues to evolve with County needs by coordinating feature enhancements, process improvements, and cross-functional collaboration. 20% Stakeholder Engagement and Change Leadership
Engage department heads and functional leaders to ensure clear understanding of system capabilities, encourage feedback, and foster shared ownership of the system. Coordinate communications, user documentation, and training for both initial implementation and long-term system changes. Act as the system champion, driving system adoption and continued alignment with County goals. 15% Performance Monitoring and Continuous Improvement
Monitor system performance metrics and user feedback to identify improvement areas. Collaborate with departments to address gaps, reduce manual workarounds, and implement automated or streamlined workflows. Track and report on ERP-related KPIs, including support ticket resolution, system uptime, and training effectiveness. 10% Risk, Compliance, and Security Oversight
Identify and mitigate implementation and operational risks. Ensure ERP practices align with cybersecurity standards, data integrity requirements, internal audit findings, and public sector compliance expectations. Support financial and HR data governance efforts through strong system controls. 5% Other Duties as Assigned
Provide support on County-wide administrative, analytical, or strategic initiatives as directed by the County Administrator. Assist in special projects, cross-departmental coordination, or operational needs outside the ERP scope when capacity allows. May include research, process evaluation, committee participation, or interim support in line with the employee's skills and project demands. Supervision Exercised: None Minimum Education Qualifications: Bachelor's degree in Information Systems, Business Administration, Public Administration, or a related field. Minimum five (5) years of professional experience implementing ERP systems in a complex organizational environment, preferably in government or public sector. Demonstrated success in project management, systems integration, and cross-departmental coordination. Licenses, Certifications, and Other Requirements: Project Management Professional (PMP) certification strongly preferred. Valid driver's license and ability to travel to County locations. Minimum Knowledge, Skills, and Abilities Qualifications: Proven expertise in ERP lifecycle management from selection through post-implementation support. Strong understanding of governmental financial processes, human resources workflows, payroll, and procurement. Ability to manage third-party vendors, consultants, and internal staff. Excellent communication, negotiation, and presentation skills. Competency in change management, user adoption strategies, and business process improvement. Proficiency in tools like Microsoft Excel, Microsoft Project, and enterprise-level cloud applications. In evaluating candidates for this position, Ozaukee County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Ability to travel to different County departments and facilities as needed. Work Environment: Work is performed indoors in an administrative office environment. EOE / ADA Statement: Ozaukee County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Ozaukee County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change. Ozaukee County offers a generous benefits package including: health, dental, life, & vision insurance; free employee health clinic & Teladoc; paid holidays, vacation, & sick time; state of Wisconsin WRS defined benefit pension program; bonus opportunities; employee fitness room; wellness program & wellness reimbursement; tuition reimbursement & continuing education opportunities; and more! Please note some that benefits offered are dependent on full-time/part-time status. Ozaukee County prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Ozaukee County also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans With Disabilities Act and applicable state and local laws.