Front of the House Supervisor

Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance

We are seeking a highly organized and detail-oriented FOH supervisor to join our team!

The ideal candidate will have excellent communication skills, strong computer literacy, and the ability to multitask effectively. As an FOH Supervisor, you will provide support to various departments within the organization and assist with day-to-day administrative tasks.

Reports to: Restaurant Management Team This is not a managerial position

Responsibilities: Advancing the Grove Bay Mission Statement and Core Values Delivering exceptional hospitality to all guests Upholding all core Standard Operating Procedures Coaching hourly team members in the moment Training and developing new team members Handling guest issues in a respectful manner Following opening and closing procedures Cash handling following Grove Bay SOP Ability to expedite in adherence with the Grove Bay SOP Strong understanding of operational systems - Toast, OpenTable, R365 Maintaining cleanliness and sanitation of the restaurant - ensure the restaurant is showroom ready at all times Performing general administrative tasks such as answering phone calls, responding to emails, and managing calendars Preparing and editing documents, including correspondence, reports, and presentations Assisting with data entry and record-keeping Coordinating and scheduling meetings and appointments Conducting research and gathering information as needed Maintaining office supplies and inventory Providing support to other team members as necessary Providing supervisor support for all locations

Skills & Knowledge: Strong attention to detail and focus on process excellence Ability to learn and bring innovative ideas to the team Genuine enthusiasm and aptitude for serving people Excellent verbal and written communication skills Strong problem-solving skills Ability to set and meet deadlines Successful completion of Grove Bay's training program, including all EdApp training content

Certifications: Food and Alcohol Safety training (ServSafe)

Physical Demands: Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods Ability to sit for extended periods Ability to make repeating movements of the arms, hands, and wrists Ability to express or exchange ideas verbally and perceive sound by ear Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds Ability to turn or twist body parts in a circular motion Ability to tolerate exposure to heat, cold, chemicals, and a loud/noisy environment

Qualifications: Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department Must have worked within a venue or another Grove Bay restaurant for a minimum of 4 months Prior supervisor experience Multiple language abilities a plus; fluency in English required High school diploma or equivalent required; associate's degree preferred Proven experience as a supervisor, administrative assistant, or in a similar role Proficient in computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite Strong organizational skills with the ability to prioritize tasks effectively Excellent written and verbal communication skills Attention to detail and accuracy in work Ability to handle confidential information with discretion Previous experience in supervising, order entry, data entry, or proofreading is a plus

Note: This is a non-exempt role, and this position will be eligible for overtime pay in accordance with applicable labor laws

Grove Bay is an E-Verify and equal opportunity employer, you must show proof of eligibility to work in the U.S

Compensation: $20.00 - $24.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Grove Bay Hospitality Group was created in 2010 with the idea that it would be fully connected to the community. Like our logo, our founders and core team members have deep roots in South Florida. For us, this connection to our community can be in the form of opening a great restaurant, providing new jobs for our fellow Miamians, or even donating our time and resources to the many charities we support.

Grove Bay aspires to enhance the lives of its guests, employees, communities and investors as a restaurant industry leader by developing innovative, memorable and highly successful restaurant concepts. From ingredients to customer service, Grove Bay is committed to delivering only the highest quality across all levels of operation. We believe that if we provide our guests with exceptional hospitality experiences, if we train and take care of our people, and if we're an active member of our community, then the performance and profits will take care of themselves.