Smithville Communications
Customer Service Representative
Smithville Communications, Ellettsville, Indiana, United States, 47429
Customer Service Representative (CSR)
Smithville Communications is seeking a positive and attentive Customer Service Representative (CSR) to join our Customer Experience Team in Ellettsville, Indiana. A successful CSR enjoys building rapport with our customers, pays close attention to detail, and can multi-task. At Smithville, we take pride in providing world-class customer service locally. As a Customer Service Representative, you will research and resolve customer concerns and work in close partnership with all departments. You will use active listening and critical thinking skills to make sound decisions in a contact center environment. Additionally, you will: Respond to customer inquiries and effectively sell Smithville products and services to new and existing residential customers. Provide customers with product and service information, including pricing, installation costs, and product upgrades. Follow up on customer inquiries not immediately resolved within 24 hours. Actively listen to customers' concerns and needs to identify, research, and resolve customer complaints using available resources. Communicate effectively with peer departments and use sound judgment to determine an appropriate course of action. What you need: High school diploma or equivalent required. Fluency in the English language. Previous sales and customer service experience required. Call center experience is a plus. Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams), and an ability to quickly learn new software. Excellent verbal and written communication skills and the ability to interact with a diverse population. Strong analytical and organizational skills, attention to detail; high level of accuracy. Ability to embrace change, learn new skills, and continuously improve. Ability to work both independently and with co-workers toward company goals. What we offer: Company Paid: Dental insurance, Term Life Insurance and Long-term Disability Low-Cost Medical plan options | Prescription Drug Coverage | Vision | Voluntary Insurance Health Savings Account with generous annual company contributions to your HSA 401(k) Retirement Savings Plan with a valuable company matching contribution Generous Paid Time Off (PTO) program Paid holidays Tuition reimbursement Paid training and professional development opportunities Discounted company products and services Wellness incentive program worth up to $600 per year About us: For more than 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. We think you will, too! Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal-opportunity employer.
Smithville Communications is seeking a positive and attentive Customer Service Representative (CSR) to join our Customer Experience Team in Ellettsville, Indiana. A successful CSR enjoys building rapport with our customers, pays close attention to detail, and can multi-task. At Smithville, we take pride in providing world-class customer service locally. As a Customer Service Representative, you will research and resolve customer concerns and work in close partnership with all departments. You will use active listening and critical thinking skills to make sound decisions in a contact center environment. Additionally, you will: Respond to customer inquiries and effectively sell Smithville products and services to new and existing residential customers. Provide customers with product and service information, including pricing, installation costs, and product upgrades. Follow up on customer inquiries not immediately resolved within 24 hours. Actively listen to customers' concerns and needs to identify, research, and resolve customer complaints using available resources. Communicate effectively with peer departments and use sound judgment to determine an appropriate course of action. What you need: High school diploma or equivalent required. Fluency in the English language. Previous sales and customer service experience required. Call center experience is a plus. Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams), and an ability to quickly learn new software. Excellent verbal and written communication skills and the ability to interact with a diverse population. Strong analytical and organizational skills, attention to detail; high level of accuracy. Ability to embrace change, learn new skills, and continuously improve. Ability to work both independently and with co-workers toward company goals. What we offer: Company Paid: Dental insurance, Term Life Insurance and Long-term Disability Low-Cost Medical plan options | Prescription Drug Coverage | Vision | Voluntary Insurance Health Savings Account with generous annual company contributions to your HSA 401(k) Retirement Savings Plan with a valuable company matching contribution Generous Paid Time Off (PTO) program Paid holidays Tuition reimbursement Paid training and professional development opportunities Discounted company products and services Wellness incentive program worth up to $600 per year About us: For more than 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. We think you will, too! Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal-opportunity employer.