Mountain Area Health Education Center
Clinical Team Lead-Family Medicine-Enka Clinic
Mountain Area Health Education Center, Asheville, North Carolina, United States, 28801
Clinical Team Leader In Family Medicine
The Clinical Team Leader in Family Medicine at MAHEC collaborates with the clinical leadership team and operates as the first line of support for staff, faculty, residents, and other ancillary service providers. The Clinical Team Leader assists with maintaining efficient patient flow, quality care, and a positive patient experience within the clinic. Performs the daily duties of the Certified Medical Assistant. Specific Responsibilities: Communicate in a practical, professional manner. Maintain effective working relationships with all. Provide oversight of daily operations in the Clinic and Laboratory areas where assigned. Provide backup support for the clinical staff when needed. Assists and/or provides direction to staff to facilitate quality patient flow. Assist with clinic scheduling problem-solving, patient wait times, and other areas of concern to increase efficiency and quality services. Plan and assist with the coordination of unit staff schedules and submit for Clinic Manager approval. Organize and assign duties and tasks to clinical team members. In conjunction with clinical leadership, consult with preceptors and orientees regularly to provide support and determine how orientation should proceed individually. Provide clinical/education updates and skill check-offs to the entire staff on a regular basis. Reinforces system changes in the department to ensure staff understands process and workflow changes. Perform Clinical chart audits as needed. Assists with daily and monthly quality assurance checks, including emergency box check-off and survey readiness checklists Coordinate the inventory, ordering, and supply stock maintenance of medical supplies. Perform administrative tasks, project management, clinical care, and other duties as assigned by the Clinical Manager. Key Competencies: Communication Skills:
Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making:
Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge:
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills:
Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values:
Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving:
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. Specified Skills: Computer:
Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required. Foreign Language:
Spanish speaking skills preferred. Skills:
Phlebotomy experience for patients of all ages. Physical Demands: Light - Moderate energy level:
Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.) Frequent (34 - 66% of Workday). Supervisory Responsibilities:
Not Applicable. Education and Experience: Minimum Qualifications:
Certification as a Medical Assistant through AAMA, AMT, NHA, NCCT. NHA candidates must have completed a one (1) to two (2) year diploma or degree program or have two (2) years of prior clinical experience. One (1) year relevant experience as a Certified Medical Assistant in an ambulatory setting. Preferred Qualifications:
Three (3) years of relevant experience as a Certified Medical Assistant in an ambulatory setting. Required Licenses: Current CPR Certification. Certification as a Medical Assistant through AAMA, AMT, NHA, NCCT. Schedule:
Regular attendance on-site is an essential function of this position. Typical business hours are Monday
Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. Position Compensation:
$24.38/hour, full time + full benefits At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
The Clinical Team Leader in Family Medicine at MAHEC collaborates with the clinical leadership team and operates as the first line of support for staff, faculty, residents, and other ancillary service providers. The Clinical Team Leader assists with maintaining efficient patient flow, quality care, and a positive patient experience within the clinic. Performs the daily duties of the Certified Medical Assistant. Specific Responsibilities: Communicate in a practical, professional manner. Maintain effective working relationships with all. Provide oversight of daily operations in the Clinic and Laboratory areas where assigned. Provide backup support for the clinical staff when needed. Assists and/or provides direction to staff to facilitate quality patient flow. Assist with clinic scheduling problem-solving, patient wait times, and other areas of concern to increase efficiency and quality services. Plan and assist with the coordination of unit staff schedules and submit for Clinic Manager approval. Organize and assign duties and tasks to clinical team members. In conjunction with clinical leadership, consult with preceptors and orientees regularly to provide support and determine how orientation should proceed individually. Provide clinical/education updates and skill check-offs to the entire staff on a regular basis. Reinforces system changes in the department to ensure staff understands process and workflow changes. Perform Clinical chart audits as needed. Assists with daily and monthly quality assurance checks, including emergency box check-off and survey readiness checklists Coordinate the inventory, ordering, and supply stock maintenance of medical supplies. Perform administrative tasks, project management, clinical care, and other duties as assigned by the Clinical Manager. Key Competencies: Communication Skills:
Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making:
Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge:
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills:
Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values:
Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving:
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. Specified Skills: Computer:
Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required. Foreign Language:
Spanish speaking skills preferred. Skills:
Phlebotomy experience for patients of all ages. Physical Demands: Light - Moderate energy level:
Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.) Frequent (34 - 66% of Workday). Supervisory Responsibilities:
Not Applicable. Education and Experience: Minimum Qualifications:
Certification as a Medical Assistant through AAMA, AMT, NHA, NCCT. NHA candidates must have completed a one (1) to two (2) year diploma or degree program or have two (2) years of prior clinical experience. One (1) year relevant experience as a Certified Medical Assistant in an ambulatory setting. Preferred Qualifications:
Three (3) years of relevant experience as a Certified Medical Assistant in an ambulatory setting. Required Licenses: Current CPR Certification. Certification as a Medical Assistant through AAMA, AMT, NHA, NCCT. Schedule:
Regular attendance on-site is an essential function of this position. Typical business hours are Monday
Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. Position Compensation:
$24.38/hour, full time + full benefits At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.