New Eagle
Senior Key Account Manager
Under the leadership of the Executive Director, Senior Key Account Manager will oversee and nurture relationships with New Eagle's most important customers. The Senior Key Account Manager will act as a strategic partner, ensuring customer satisfaction, identifying growth opportunities, and aligning product solutions with customer needs. Responsibilities include account planning, cross-functional coordination, contract negotiation, and achieving revenue and retention targets. The ideal candidate has strong communication skills, a customer-first mindset, and a proven track record in account management or sales. Customer Account Management & Growth
Serve as the primary point of contact for assigned customers and partners, managing the full sales cycle from qualification to close. Build trust-based relationships by understanding the technical and business needs of each account. Manage post-sale follow-ups to ensure successful adoption and long-term satisfaction. Solution-Based Selling
Understand and clearly communicate the value proposition of New Eagle's Raptor toolchain, ECU hardware platforms, and engineering service offerings. Assist customers in selecting the appropriate software licenses, development kits (A-Kit, B-Kit), and support services based on their application requirements. Coordinate product demos and technical discovery calls in collaboration with Sales, Engineering, and Applications teams. Lead Qualification & Pipeline Development
Qualify inbound leads by identifying scope, budget, decision-making process, and implementation timeline. Nurture leads from first contact through contract execution with a focus on driving project momentum and customer confidence. Maintain a healthy sales pipeline with a focus on OEMs, Tier 1s, R&D teams, and system integrators across automotive, robotics, off-highway, marine, and aerospace sectors. Quoting & Proposal Development. Generate and deliver timely, accurate quotes and commercial proposals, including volume-based pricing and license terms. Collaborate with Product Management and Engineering to scope custom requests, NRE work, and project timelines. CRM & Process Management
Document all sales activity, communications, and opportunity stages using HubSpot. Maintain up-to-date contact information, opportunity notes, and forecast accuracy. Cross-Functional Collaboration
Work closely with Applications Engineering, Product Support, and Project Managers to ensure seamless handoffs post-sale. Capture and share customer feedback on product functionality, usability, and support experience to improve our offerings. Sales Reporting & Target Achievement
Consistently meet or exceed individual sales targets, quotas, and team KPIs. Participate in weekly sales team meetings to provide updates, insights, and strategy adjustments. Qualifications
Minimum of 5+ years of experience in business development, sales, and/or logistics related field. Strong communication and interpersonal skills with the ability to build relationships and engage prospects effectively. Highly motivated, self-driven, and goal-oriented. Exceptional research, hunting, and prospecting abilities. Expertise in CRM software (e.g., NetSuite, JIRA, HubSpot, or similar tools). Ability to handle objections and negotiate effectively. Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Under the leadership of the Executive Director, Senior Key Account Manager will oversee and nurture relationships with New Eagle's most important customers. The Senior Key Account Manager will act as a strategic partner, ensuring customer satisfaction, identifying growth opportunities, and aligning product solutions with customer needs. Responsibilities include account planning, cross-functional coordination, contract negotiation, and achieving revenue and retention targets. The ideal candidate has strong communication skills, a customer-first mindset, and a proven track record in account management or sales. Customer Account Management & Growth
Serve as the primary point of contact for assigned customers and partners, managing the full sales cycle from qualification to close. Build trust-based relationships by understanding the technical and business needs of each account. Manage post-sale follow-ups to ensure successful adoption and long-term satisfaction. Solution-Based Selling
Understand and clearly communicate the value proposition of New Eagle's Raptor toolchain, ECU hardware platforms, and engineering service offerings. Assist customers in selecting the appropriate software licenses, development kits (A-Kit, B-Kit), and support services based on their application requirements. Coordinate product demos and technical discovery calls in collaboration with Sales, Engineering, and Applications teams. Lead Qualification & Pipeline Development
Qualify inbound leads by identifying scope, budget, decision-making process, and implementation timeline. Nurture leads from first contact through contract execution with a focus on driving project momentum and customer confidence. Maintain a healthy sales pipeline with a focus on OEMs, Tier 1s, R&D teams, and system integrators across automotive, robotics, off-highway, marine, and aerospace sectors. Quoting & Proposal Development. Generate and deliver timely, accurate quotes and commercial proposals, including volume-based pricing and license terms. Collaborate with Product Management and Engineering to scope custom requests, NRE work, and project timelines. CRM & Process Management
Document all sales activity, communications, and opportunity stages using HubSpot. Maintain up-to-date contact information, opportunity notes, and forecast accuracy. Cross-Functional Collaboration
Work closely with Applications Engineering, Product Support, and Project Managers to ensure seamless handoffs post-sale. Capture and share customer feedback on product functionality, usability, and support experience to improve our offerings. Sales Reporting & Target Achievement
Consistently meet or exceed individual sales targets, quotas, and team KPIs. Participate in weekly sales team meetings to provide updates, insights, and strategy adjustments. Qualifications
Minimum of 5+ years of experience in business development, sales, and/or logistics related field. Strong communication and interpersonal skills with the ability to build relationships and engage prospects effectively. Highly motivated, self-driven, and goal-oriented. Exceptional research, hunting, and prospecting abilities. Expertise in CRM software (e.g., NetSuite, JIRA, HubSpot, or similar tools). Ability to handle objections and negotiate effectively. Bachelor's degree in Business Administration, Marketing, Communications, or a related field.