Accelleron
Accelleron Technical Manager
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. Mission Statement
The RTM is the representative for all technical aspects within the Area North America allocated region and in certain cases, aids the rest of the Americas. Responsible for the technical know-how & expertise within the allocated region, the role supports and consults service engineers, sales representatives, and customers equally, together with our network of Local Technical Advisors (LTA's) and team of Regional Technical Managers (RTM's). The RTM supports the RTM Snr and Baden Global Technical Service (GTS) in the investigations of failures, technical clarifications, distribution of technical information, training of people, field tests, turbocharger modifications and upgrade/retrofit projects. Your Responsibilities
Support and advise other functions of the relevant Service Stations in any technical matters (failures, upgrades, modifications, technical inquiries, field tests, etc.) Provide basic technical introduction to new employees of the Service Stations with the support of the RTM team. Share and explain technical information - provided by the GTS - to colleagues of the Service Stations or Region. Report technical abnormalities such as early or unusual wear, customer complaints or similar to the GTS by means of a failure report. Provide first response in case of failures, collect relevant information, take high quality pictures of damaged parts, enter a Failure Report and seek advice on further steps from the RTM Snr and/or GTS. Attend high visibility and complex service jobs to offer technical supervision and guidance to Service Engineers and a representative of our technical team. Understand customer's needs and translate into suggestions for product improvements, give structured feedback to Operations and GTS. Conduct failure and warranty investigations of turbochargers, aligned with Accelleron guidelines. Autonomously lead standard failure investigations, including proposal for commercial warranty decisions. Collect and communicate inputs required for the timely release of investigation reports to customer. Support ongoing upgrade projects, turbocharger modification programs and field tests in allocated region. Support RTM team with management of regional technical network: selection / training / coaching of Service Engineers and Service Coordinators in the allocated region. Exchange experiences with other RTMs regularly within the Area and globally as directed by Baden GTS. Audit Service Reports and provide applicable training to Service Engineers and Service Coordinators to improve data quality. Adhere to and promote Accelleron HSE guidelines in all activities. Adhere to all Accelleron Rules and Guidelines and ensure confidentiality of all information especially those pertaining to proprietary knowledge. Your Background
Skills
Solid technical background is compulsory (e.g. application know-how engine - turbocharger) Customer oriented and ability to handle critical & challenging customer situations. Willingness to travel (up to 50%) to allocated region regularly. Comfortable working in a multicultural working environment. Assist with identifying LTAs and capable of coaching them remotely. Characteristics
Efficient, organized, task-oriented person, capable of interacting and communicating with all customer technical personnel, power station staff, vessel crew and internal technical departments, both verbally and in writing. Possessing tact, empathy, diplomacy and efficiency in communicating effectively. Analytical and accurate, with attention to detail, ability to plan and follow company protocols. Requires decision making ability with ability to work independently and on own initiative. Financially aware with good computer literacy. Education and Experience
12 years practical working experience with turbochargers and/or reciprocating engines High School Diploma, bachelor's degree preferred. Experience with Service and B2B customer contact Excellent English (oral and written) Intermediate or advanced Spanish (oral and written) Good communication, presentation, and negotiation skills Leadership and coaching skills Self-driven & proactive Willingness to continuously learn and excel Your Benefits
Company Benefits Overview
At Accelleron, we are committed to supporting our employees' well-being and work-life balance. As part of our team, you will have access to a competitive and comprehensive benefits package designed to enhance your overall quality of life. Our benefits include: Health & Wellness
Medical, Dental, and Vision Insurance: Choose from a variety of plans to find the coverage that best suits your needs. Health Savings Account (HSA) / Flexible Spending Account (FSA): Options to save pre-tax dollars for eligible medical expenses. Employee Assistance Program (EAP): Confidential support for personal or work-related challenges, including counseling and resources for mental health. Financial Security
Competitive Salary: We offer market-competitive pay with regular reviews. Retirement Plan: 401(k) plan with company matching to help you save for the future. Life & Disability Insurance: Company-provided basic life insurance, with options to purchase additional coverage. Work-Life Balance
Paid Time Off (PTO): Generous vacation, sick days, and holidays to recharge and spend time with loved ones. Flexible Work Options: Depending on the role, we offer options for hybrid or remote work. Parental Leave: Paid leave for new parents to bond with their child. Professional Development
Learning & Development: Access to training programs, certifications, and courses to help you grow professionally. Tuition Reimbursement: Support for continuing education and professional certifications. Career Advancement: Opportunities for career development, internal mobility, and leadership training. Additional Perks
Employee Discounts: Discounts on products, services, or memberships. Wellness Programs: Access to fitness classes, wellness challenges, and resources to promote a healthy lifestyle. Social Events: Company-sponsored events and activities to build a sense of community. We look forward to receiving your application.
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. Mission Statement
The RTM is the representative for all technical aspects within the Area North America allocated region and in certain cases, aids the rest of the Americas. Responsible for the technical know-how & expertise within the allocated region, the role supports and consults service engineers, sales representatives, and customers equally, together with our network of Local Technical Advisors (LTA's) and team of Regional Technical Managers (RTM's). The RTM supports the RTM Snr and Baden Global Technical Service (GTS) in the investigations of failures, technical clarifications, distribution of technical information, training of people, field tests, turbocharger modifications and upgrade/retrofit projects. Your Responsibilities
Support and advise other functions of the relevant Service Stations in any technical matters (failures, upgrades, modifications, technical inquiries, field tests, etc.) Provide basic technical introduction to new employees of the Service Stations with the support of the RTM team. Share and explain technical information - provided by the GTS - to colleagues of the Service Stations or Region. Report technical abnormalities such as early or unusual wear, customer complaints or similar to the GTS by means of a failure report. Provide first response in case of failures, collect relevant information, take high quality pictures of damaged parts, enter a Failure Report and seek advice on further steps from the RTM Snr and/or GTS. Attend high visibility and complex service jobs to offer technical supervision and guidance to Service Engineers and a representative of our technical team. Understand customer's needs and translate into suggestions for product improvements, give structured feedback to Operations and GTS. Conduct failure and warranty investigations of turbochargers, aligned with Accelleron guidelines. Autonomously lead standard failure investigations, including proposal for commercial warranty decisions. Collect and communicate inputs required for the timely release of investigation reports to customer. Support ongoing upgrade projects, turbocharger modification programs and field tests in allocated region. Support RTM team with management of regional technical network: selection / training / coaching of Service Engineers and Service Coordinators in the allocated region. Exchange experiences with other RTMs regularly within the Area and globally as directed by Baden GTS. Audit Service Reports and provide applicable training to Service Engineers and Service Coordinators to improve data quality. Adhere to and promote Accelleron HSE guidelines in all activities. Adhere to all Accelleron Rules and Guidelines and ensure confidentiality of all information especially those pertaining to proprietary knowledge. Your Background
Skills
Solid technical background is compulsory (e.g. application know-how engine - turbocharger) Customer oriented and ability to handle critical & challenging customer situations. Willingness to travel (up to 50%) to allocated region regularly. Comfortable working in a multicultural working environment. Assist with identifying LTAs and capable of coaching them remotely. Characteristics
Efficient, organized, task-oriented person, capable of interacting and communicating with all customer technical personnel, power station staff, vessel crew and internal technical departments, both verbally and in writing. Possessing tact, empathy, diplomacy and efficiency in communicating effectively. Analytical and accurate, with attention to detail, ability to plan and follow company protocols. Requires decision making ability with ability to work independently and on own initiative. Financially aware with good computer literacy. Education and Experience
12 years practical working experience with turbochargers and/or reciprocating engines High School Diploma, bachelor's degree preferred. Experience with Service and B2B customer contact Excellent English (oral and written) Intermediate or advanced Spanish (oral and written) Good communication, presentation, and negotiation skills Leadership and coaching skills Self-driven & proactive Willingness to continuously learn and excel Your Benefits
Company Benefits Overview
At Accelleron, we are committed to supporting our employees' well-being and work-life balance. As part of our team, you will have access to a competitive and comprehensive benefits package designed to enhance your overall quality of life. Our benefits include: Health & Wellness
Medical, Dental, and Vision Insurance: Choose from a variety of plans to find the coverage that best suits your needs. Health Savings Account (HSA) / Flexible Spending Account (FSA): Options to save pre-tax dollars for eligible medical expenses. Employee Assistance Program (EAP): Confidential support for personal or work-related challenges, including counseling and resources for mental health. Financial Security
Competitive Salary: We offer market-competitive pay with regular reviews. Retirement Plan: 401(k) plan with company matching to help you save for the future. Life & Disability Insurance: Company-provided basic life insurance, with options to purchase additional coverage. Work-Life Balance
Paid Time Off (PTO): Generous vacation, sick days, and holidays to recharge and spend time with loved ones. Flexible Work Options: Depending on the role, we offer options for hybrid or remote work. Parental Leave: Paid leave for new parents to bond with their child. Professional Development
Learning & Development: Access to training programs, certifications, and courses to help you grow professionally. Tuition Reimbursement: Support for continuing education and professional certifications. Career Advancement: Opportunities for career development, internal mobility, and leadership training. Additional Perks
Employee Discounts: Discounts on products, services, or memberships. Wellness Programs: Access to fitness classes, wellness challenges, and resources to promote a healthy lifestyle. Social Events: Company-sponsored events and activities to build a sense of community. We look forward to receiving your application.