Clearance Jobs
Desktop Systems Specialist- IMCS4 Eisenhower GA
Clearance Jobs, Augusta, Georgia, United States, 30905
Desktop Systems Specialist
Position Title: Desktop Systems Specialist Location: Fort Eisenhower, GA (On-Site/Office) Clearance Level Required: Secret Responsibilities (including but not limited to): Deploy Government-provided interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program. Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support (as defined in the AITP service catalog) for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel. Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; assist with Information Assurance Vulnerability Alert (IAVA) remediation. Install, configure, troubleshoot, relocate, and repair desktops, personal digital assistant devices, and printers. Identify network problems, as they relate to end user devices, impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. Troubleshoot WiFi and GFE provided broadband devices and VPN connectivity. Utilize network monitoring tools such as SolarWinds to monitor and proactively respond or alert appropriate support personnel. Submit daily systems reports and contact next level of support to escalate unresolved problems. Answer NEC service desk calls and utilized automated incident tracking systems to record work orders. Provide technical customer support. Configure, diagnose, reimage, reload, utilize troubleshoot and repair all MS Windows based laptops and desktops loaded with Windows 10 OS and all associated peripheral devices. Configure, diagnose, reload, utilize troubleshoot and repair all MS Windows Office 2016 applications with a good understanding of Outlook and related components. Configure, diagnose, reload, utilize troubleshoot and repair all NEC's products. Configure, diagnose, reload, utilize troubleshoot and repair all Defense Collaboration Services (DCS), Jabber, Portals, Microsoft Teams and alert systems applications. Utilize AD tools to manage and create objects in MS Server 2012 or later. Utilize remote tools to connect to remote desktops. Applications include SCCM. Assist users during briefings and events with all collaborative tools such as Defense Collaboration Services (DCS), Jabber, Portals, Microsoft Teams and alert systems. Qualifications Education: Bachelor's degree in computer science, information systems, or a related field. Certifications: CompTIA Security+, Microsoft Certified: Azure Administrator, Red Hat Certified System Administrator (RHCSA), or equivalent. Experience: Hands-on experience in system administration, troubleshooting, and security in a DoD or government setting. Obtained required DoDM 8140.03 CE/Baseline Certifications prior to task order start. Limited-Privileged Access.
Position Title: Desktop Systems Specialist Location: Fort Eisenhower, GA (On-Site/Office) Clearance Level Required: Secret Responsibilities (including but not limited to): Deploy Government-provided interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program. Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support (as defined in the AITP service catalog) for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel. Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; assist with Information Assurance Vulnerability Alert (IAVA) remediation. Install, configure, troubleshoot, relocate, and repair desktops, personal digital assistant devices, and printers. Identify network problems, as they relate to end user devices, impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. Troubleshoot WiFi and GFE provided broadband devices and VPN connectivity. Utilize network monitoring tools such as SolarWinds to monitor and proactively respond or alert appropriate support personnel. Submit daily systems reports and contact next level of support to escalate unresolved problems. Answer NEC service desk calls and utilized automated incident tracking systems to record work orders. Provide technical customer support. Configure, diagnose, reimage, reload, utilize troubleshoot and repair all MS Windows based laptops and desktops loaded with Windows 10 OS and all associated peripheral devices. Configure, diagnose, reload, utilize troubleshoot and repair all MS Windows Office 2016 applications with a good understanding of Outlook and related components. Configure, diagnose, reload, utilize troubleshoot and repair all NEC's products. Configure, diagnose, reload, utilize troubleshoot and repair all Defense Collaboration Services (DCS), Jabber, Portals, Microsoft Teams and alert systems applications. Utilize AD tools to manage and create objects in MS Server 2012 or later. Utilize remote tools to connect to remote desktops. Applications include SCCM. Assist users during briefings and events with all collaborative tools such as Defense Collaboration Services (DCS), Jabber, Portals, Microsoft Teams and alert systems. Qualifications Education: Bachelor's degree in computer science, information systems, or a related field. Certifications: CompTIA Security+, Microsoft Certified: Azure Administrator, Red Hat Certified System Administrator (RHCSA), or equivalent. Experience: Hands-on experience in system administration, troubleshooting, and security in a DoD or government setting. Obtained required DoDM 8140.03 CE/Baseline Certifications prior to task order start. Limited-Privileged Access.