U.S. Bancorp
Digital Onboarding Advisor ( Minneapolis)
U.S. Bancorp, Minneapolis, Minnesota, United States, 55401
Flash Advisor
The role of the Flash Advisor is to deliver best in class Digital Onboarding experience for our clients. Flash Advisors support net-new corporate bankcard programs. This is accomplished by supporting clients through the card program setup from invite through program setup. Flash is a consistently improving digital onboarding tool allowing for collaboration between internal groups and clients to create an efficient onboarding process. A Flash Advisor ensures a smooth digital onboarding process by assisting clients, being flexible with competing priorities, providing feedback to key stakeholders, and offering best practices. Responsibilities Include Assist internal and external stakeholders in the Digital Onboarding process from Invite to Program Complete by answering client questions, requesting corrections when necessary and sharing best practices. Implement new client corporate card programs. Actively problem solve throughout the Digital Onboarding Process to ensure a smooth client experience. Manage client communications via email and phone line for client and internal stakeholder questions. Leverage internal resources to support and troubleshoot client needs. Remove barriers throughout the Digital Onboarding process when applicable. Provide feedback to Management on the client experience, internal processing experience and suggestions on how to improve the process based on client scenarios. Receive and apply feedback from internal and external stakeholders on how to best support the client experience. Adapt to changing and competing priorities at every stage of the Digital Onboarding process. Build strong relationships with stakeholders to allow for flexibility and adaptability in their processes as well as Flash Advisor processes. Document new processes and update existing SOP documentation to ensure accurate and up to date information. Client Consultation
Throughout the Application and Program setup, a Flash Advisor will consult with clients regarding questions, best practices, and any ancillary products they may have. This consultation may happen via email or phone based on the phase and client communication preference. Flash Advisors may offer input on best practices as well as guidance on who to contact for ongoing support. Basic Qualifications Bachelor's degree, or equivalent work experience Four to seven years of client management experience Preferred Skills and Experience Thorough knowledge of assigned business line or functional area Corporate bankcard experience Demonstrated creative problem-solving skills Strong organizational and analytical skills Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Ability to identify and resolve exceptions or new problems Effective interpersonal, verbal, written and presentation communication skills Two to four years if customer facing with strong verbal communication skills Location: Minneapolis, MN The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days. Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The role of the Flash Advisor is to deliver best in class Digital Onboarding experience for our clients. Flash Advisors support net-new corporate bankcard programs. This is accomplished by supporting clients through the card program setup from invite through program setup. Flash is a consistently improving digital onboarding tool allowing for collaboration between internal groups and clients to create an efficient onboarding process. A Flash Advisor ensures a smooth digital onboarding process by assisting clients, being flexible with competing priorities, providing feedback to key stakeholders, and offering best practices. Responsibilities Include Assist internal and external stakeholders in the Digital Onboarding process from Invite to Program Complete by answering client questions, requesting corrections when necessary and sharing best practices. Implement new client corporate card programs. Actively problem solve throughout the Digital Onboarding Process to ensure a smooth client experience. Manage client communications via email and phone line for client and internal stakeholder questions. Leverage internal resources to support and troubleshoot client needs. Remove barriers throughout the Digital Onboarding process when applicable. Provide feedback to Management on the client experience, internal processing experience and suggestions on how to improve the process based on client scenarios. Receive and apply feedback from internal and external stakeholders on how to best support the client experience. Adapt to changing and competing priorities at every stage of the Digital Onboarding process. Build strong relationships with stakeholders to allow for flexibility and adaptability in their processes as well as Flash Advisor processes. Document new processes and update existing SOP documentation to ensure accurate and up to date information. Client Consultation
Throughout the Application and Program setup, a Flash Advisor will consult with clients regarding questions, best practices, and any ancillary products they may have. This consultation may happen via email or phone based on the phase and client communication preference. Flash Advisors may offer input on best practices as well as guidance on who to contact for ongoing support. Basic Qualifications Bachelor's degree, or equivalent work experience Four to seven years of client management experience Preferred Skills and Experience Thorough knowledge of assigned business line or functional area Corporate bankcard experience Demonstrated creative problem-solving skills Strong organizational and analytical skills Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Ability to identify and resolve exceptions or new problems Effective interpersonal, verbal, written and presentation communication skills Two to four years if customer facing with strong verbal communication skills Location: Minneapolis, MN The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days. Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.