Stypi (Acquired by Salesforce)
Renewals Manager
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword
it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce. We are looking for a Renewals Manager to join our growing team, who will build strategic relationships with Sales, Customer Success, Finance and Operations in order to minimize attrition, accurately forecast risk and drive customer success. You will be responsible for identifying and analyzing risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimizing the financial outcome, maintaining accurate forecasts and driving customer success, adhering to all Salesforce policies. Responsibilities: Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term. Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities. Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition. Be the expert and provide guidance to the extended team on optimal resolutions Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals. Responsible for creation of replacement contracts and detailed quotes with approvals. Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed. Minimum Requirements: Proven success in a Sales, Renewals, Operations or Account Management. Strong analytical background with proven problem-solving skills. Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus. Strong customer leadership skills. Excellent negotiation skills. Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization. Preferred Requirements: Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities Experience working with a large global sales organization When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future
but to redefine what's possible
for yourself, for AI, and the world. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications
without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword
it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce. We are looking for a Renewals Manager to join our growing team, who will build strategic relationships with Sales, Customer Success, Finance and Operations in order to minimize attrition, accurately forecast risk and drive customer success. You will be responsible for identifying and analyzing risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimizing the financial outcome, maintaining accurate forecasts and driving customer success, adhering to all Salesforce policies. Responsibilities: Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term. Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities. Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition. Be the expert and provide guidance to the extended team on optimal resolutions Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals. Responsible for creation of replacement contracts and detailed quotes with approvals. Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed. Minimum Requirements: Proven success in a Sales, Renewals, Operations or Account Management. Strong analytical background with proven problem-solving skills. Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus. Strong customer leadership skills. Excellent negotiation skills. Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization. Preferred Requirements: Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities Experience working with a large global sales organization When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future
but to redefine what's possible
for yourself, for AI, and the world. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications
without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.