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Police Services Representative The City of Urbana will be hosting an open house on Wednesday, July 9, 2025, 5-6 pm in the Council Chambers located at 400 S. Vine St. Urbana, Illinois for the Police Services Representative position. The open house will provide an overview of the duties and responsibilities of a Police Services Representative, address any misconceptions about the position, and allow candidates to ask any lingering questions they may have. For those interested in attending, please submit your application and email Ranija Turner at Ranija.Turner@urbanail.gov to confirm your attendance no later than Tuesday, July 8, 2025, by 12 pm. Annual Salary Range Full Annual Range: $25.6836-$30.3873 ($53,421.82-$54,021.82 annualized) Starting Salary Range Probationary: $25.6836 ($53,421.82 annualized) Base: $25.9720 ($54,021.82 annualized) The City of Urbana offers competitive compensation and benefits to our employees. The starting hourly rate for this position is $25.6836. The City of Urbana provides its employees with a robust benefits package that includes the following options: Health insurance through Blue Cross/Blue Shield of Illinois, including a no-cost premium option for employees Dental insurance options through Delta Dental Vision, Voluntary Life, Short/Long-term Disability, Accident, and Critical Illness insurance options Flexible Spending Plan option Paid holidays Generous vacation and unlimited sick leave accruals For more information about City benefits for this position, please visit AFSCME Benefits | City of Urbana Careers | Urbana, Illinois. Department/Division: Police Department
Services Division Position Summary: This is a non-sworn classification that performs a variety of administrative support to the Police Department including customer service. The position requires the ability to work with minimal direct supervision and perform routine tasks with multiple interruptions while maintaining a high level of professionalism and customer service. Performs telecommunications support to Police personnel; enters and retrieves information from multiple computer systems and manual files; takes information for and prepares Teleserve reports; types and transcribes office correspondence and reports; processes citizen in-person and telephone requests for information and assistance; provides applications/permits and collects fines and fees. This position assists officers in the field by providing information via the police radio, telephone, and in-car computer system and develops effective working relationships with the public, UPD command staff, other criminal justice agencies and City employees, and works as a team member with all other department members. This position exercises discretion in regulating daily activities and use of clerical and administrative skills. Ideal Candidate: Actively listens and responds with empathy, especially when dealing with sensitive or emotionally charged situations. Maintains professionalism and focus even amid frequent interruptions or shifting demands. Consistently adheres to schedules, timelines, and work plans. Consistently adheres to rules, policies, and ethical standards
even when no one is watching. Essential Duties and Responsibilities: Data entry using multiple computer databases; Coding and enters reports and other documents into the Police Department's record system; enters and retrieves data from the LEADS computer system; runs daily computerized reports, dispatch tickets, arrest log, LEADS daily bulletin, and daily notes (notes to officers regarding investigations, extra watches, etc.); Maintains and updates warrants and summons from Champaign County Sheriff's Office and City of Urbana Legal Division; Enters traffic and criminal arrest dispositions into computer and manual files, prepares and transmits appropriate traffic stop data to the Illinois Dept. of Transportation. Transcribes correspondence, statements, and other documents from recorded media; Enters, modifies and cancels data from police reports into internal databases with a high degree of accuracy. Takes and logs phone requests for the department; makes phone calls for Police Officers as needed; Prepares dispatch events for emergency and non-emergency complaints when received at the Urbana Police Department; transfers calls to METCAD, as appropriate; Monitors lighted alarm board and responds to alarms according to specific alarm response procedures; Receives calls from the contract weather service and relays weather report information via facsimile, advising shift command; Monitors police radio and responds to Police Officer requests for information and assistance according to established procedures, using specific police terminology, as appropriate; Answers telephone, responds to citizen requests, answers questions, and records messages Receiving and screening Teleserve referrals from METCAD; performs as Teleserve officer, e.g. takes reports on minor crimes and incidents; explains the Teleserve process to complainants and secures signatures on reports as required, transfers completed reports to the shift supervisor; Maintaining juvenile record system, which includes probation office monthly reports and departmental monthly report; Assisting sworn officers as necessary with the monitoring of juveniles who are in temporary protective custody; Providing telecommunications back-up in emergency situations including but not limited to natural disasters, civil disturbances, or failure of other telecommunications networks/systems. Required/ Minimum Qualifications: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Knowledge and abilities typically acquired through graduation from high school plus two years of related work experience, or Completion of an associate degree and one year of related experience. Related experience is considered work in a setting with frequent interaction with customers or the public, preferably in an office-type setting; Must successfully complete L.E.A.D.S. certification within one year of employment. Training will be provided. Excellent written and verbal communication skills Organized, self-motivated, and able to work independently and as part of a team Excellent critical thinking, conflict resolution, and time management skills Able to handle sensitive and confidential information with professionalism and tact Preferred Qualifications Law Enforcement Agencies Data System (L.E.A.D.S.) certification; Experience working in a high-volume customer service setting, preferably dispatch.
Police Services Representative The City of Urbana will be hosting an open house on Wednesday, July 9, 2025, 5-6 pm in the Council Chambers located at 400 S. Vine St. Urbana, Illinois for the Police Services Representative position. The open house will provide an overview of the duties and responsibilities of a Police Services Representative, address any misconceptions about the position, and allow candidates to ask any lingering questions they may have. For those interested in attending, please submit your application and email Ranija Turner at Ranija.Turner@urbanail.gov to confirm your attendance no later than Tuesday, July 8, 2025, by 12 pm. Annual Salary Range Full Annual Range: $25.6836-$30.3873 ($53,421.82-$54,021.82 annualized) Starting Salary Range Probationary: $25.6836 ($53,421.82 annualized) Base: $25.9720 ($54,021.82 annualized) The City of Urbana offers competitive compensation and benefits to our employees. The starting hourly rate for this position is $25.6836. The City of Urbana provides its employees with a robust benefits package that includes the following options: Health insurance through Blue Cross/Blue Shield of Illinois, including a no-cost premium option for employees Dental insurance options through Delta Dental Vision, Voluntary Life, Short/Long-term Disability, Accident, and Critical Illness insurance options Flexible Spending Plan option Paid holidays Generous vacation and unlimited sick leave accruals For more information about City benefits for this position, please visit AFSCME Benefits | City of Urbana Careers | Urbana, Illinois. Department/Division: Police Department
Services Division Position Summary: This is a non-sworn classification that performs a variety of administrative support to the Police Department including customer service. The position requires the ability to work with minimal direct supervision and perform routine tasks with multiple interruptions while maintaining a high level of professionalism and customer service. Performs telecommunications support to Police personnel; enters and retrieves information from multiple computer systems and manual files; takes information for and prepares Teleserve reports; types and transcribes office correspondence and reports; processes citizen in-person and telephone requests for information and assistance; provides applications/permits and collects fines and fees. This position assists officers in the field by providing information via the police radio, telephone, and in-car computer system and develops effective working relationships with the public, UPD command staff, other criminal justice agencies and City employees, and works as a team member with all other department members. This position exercises discretion in regulating daily activities and use of clerical and administrative skills. Ideal Candidate: Actively listens and responds with empathy, especially when dealing with sensitive or emotionally charged situations. Maintains professionalism and focus even amid frequent interruptions or shifting demands. Consistently adheres to schedules, timelines, and work plans. Consistently adheres to rules, policies, and ethical standards
even when no one is watching. Essential Duties and Responsibilities: Data entry using multiple computer databases; Coding and enters reports and other documents into the Police Department's record system; enters and retrieves data from the LEADS computer system; runs daily computerized reports, dispatch tickets, arrest log, LEADS daily bulletin, and daily notes (notes to officers regarding investigations, extra watches, etc.); Maintains and updates warrants and summons from Champaign County Sheriff's Office and City of Urbana Legal Division; Enters traffic and criminal arrest dispositions into computer and manual files, prepares and transmits appropriate traffic stop data to the Illinois Dept. of Transportation. Transcribes correspondence, statements, and other documents from recorded media; Enters, modifies and cancels data from police reports into internal databases with a high degree of accuracy. Takes and logs phone requests for the department; makes phone calls for Police Officers as needed; Prepares dispatch events for emergency and non-emergency complaints when received at the Urbana Police Department; transfers calls to METCAD, as appropriate; Monitors lighted alarm board and responds to alarms according to specific alarm response procedures; Receives calls from the contract weather service and relays weather report information via facsimile, advising shift command; Monitors police radio and responds to Police Officer requests for information and assistance according to established procedures, using specific police terminology, as appropriate; Answers telephone, responds to citizen requests, answers questions, and records messages Receiving and screening Teleserve referrals from METCAD; performs as Teleserve officer, e.g. takes reports on minor crimes and incidents; explains the Teleserve process to complainants and secures signatures on reports as required, transfers completed reports to the shift supervisor; Maintaining juvenile record system, which includes probation office monthly reports and departmental monthly report; Assisting sworn officers as necessary with the monitoring of juveniles who are in temporary protective custody; Providing telecommunications back-up in emergency situations including but not limited to natural disasters, civil disturbances, or failure of other telecommunications networks/systems. Required/ Minimum Qualifications: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Knowledge and abilities typically acquired through graduation from high school plus two years of related work experience, or Completion of an associate degree and one year of related experience. Related experience is considered work in a setting with frequent interaction with customers or the public, preferably in an office-type setting; Must successfully complete L.E.A.D.S. certification within one year of employment. Training will be provided. Excellent written and verbal communication skills Organized, self-motivated, and able to work independently and as part of a team Excellent critical thinking, conflict resolution, and time management skills Able to handle sensitive and confidential information with professionalism and tact Preferred Qualifications Law Enforcement Agencies Data System (L.E.A.D.S.) certification; Experience working in a high-volume customer service setting, preferably dispatch.