The University System of New Hampshire
Dispatcher I
The University System of New Hampshire, Durham, New Hampshire, United States, 03824
Dispatcher Position
Under the general supervision of the Transportation Services Assistant Manager, the dispatcher is responsible for assigning and coordinating work shifts for bus drivers. The position is responsible for responding to all emergency situations that arise on the buses, assisting with accidents, ensuring that drivers are on time for their shifts, assigning buses and routes for the day, and covering any open shifts. Additionally this position is responsible for answering the telephone, using the dispatch radio system, and assisting any customers that come into the UTS office. Dispatchers may also be required to start buses (including checking vehicle fluids), drive as needed and assist with any other duties as assigned. Responsibilities include the oversight of each of University Transportation Services, including documents, paperwork, or other resources. Lead and direct staff, make sure staff come in on time and in their vehicles on time to complete their inspections and schedule runs throughout their shift and assist them in doing their job properly. Be able to multitask, think quickly, and make sound decisions. Dispatcher, Sundays - Tuesdays, 2:30pm - 1:00am and Driver, Wednesdays, 2:30pm - 1:00am, subject to change depending on department needs. Job Duties: Ensure drivers show up to work on time, and properly attired to meet the UTS dress code. Assign drivers their bus for the day, notify them of their scheduled routes, ensure that buses go out on time. Set up the daily route schedule on the computer. Maintain the daily route schedule including maintenance issues, fueling information, Access runs, Medi-Cat, etc. Ensure all driver breaks are accounted for and covered. Review route runs and update any other important informationsubmit to management at the end of the day. Assign work for the stand-by and Access drivers as needed. Operate the two-way radio communications system to dispatch drivers on their routes, respond to emergency situations involving buses/drivers, and any other necessary communication. Ensure route buses are running on time and campus connector routes stay properly spaced out. Assist drivers with vehicle breakdowns by determining the nature of the breakdown, and then conferring with management and the maintenance garage regarding best solution. Work with the garage to coordinate vehicles needing maintenance, pulling them out of service as needed. Notify Manager & Assistant Manager of any concerns related to reasonable suspicion drug testing to comply with DOT and FTA drug & alcohol regulations and help maintain driver/passenger safety. Send out media notifications as needed for service changes or buses running late. Assist with creating notices for buses, shelters, office, and any other required locations to announce service changes. Answer the telephone and respond to customer questions, comments, and concerns. Assist Access passengers with the schedule changes as needed. Work with Student Accessibility Services, UNH Health & Wellness, and the Civil Rights & Equity Office (CREO) for new Access passengers. Set up new passenger ride schedules and communicate the schedule to the passenger. Track passenger no-shows and notify the Assistant Manager of any concerns. Keep the scheduled Access driver up to date of any changes in service. Reach out to all drivers (phone/email/text) to cover any uncovered shifts. Ensure that all vehicles are properly fueled, cleaned, sanitized, and secured at the end of the day. Check the oil for the CNG compressors and fill weekly or as needed. Maintain maintenance records the CNG station as needed. Coordinate CNG fuel station repairs as needed with the company doing the maintenance/repairs. Other duties as assigned, including driving bus routes, Campus Connector, and Access van as needed by department. Minimum Qualifications: Must be at least 18 years of age and hold a valid driver license for a minimum of 2 years. Must possess a valid Commercial Driver's License (CDL), minimum of a class B with air brake and passenger endorsements. Must maintain a valid Department of Transportation (DOT) Medical Certificate. Must possess a High School Diploma or equivalent and one year of related experience. Must pass drug and alcohol screening tests as mandated by Department of Transportation regulations, as well as a criminal background check and motor vehicle record checks. Ability to read, write, speak, and understand English, and communicate and work effectively with the public. Ability to perform basic arithmetic and write legibly on all required documents. Thorough knowledge of federal, state, and local laws governing the operation of motor vehicles (including buses carrying 14
60 passengers). Sufficient strength and physical dexterity to perform duties and responsibilities of this position. Must be reliable, dependable and maintain excellent attendance and punctuality. Familiarity with two-way radio communications equipment. Microsoft Word Microsoft Excel Access Database Microsoft Publisher Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application: Resume/CV The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. EEO Statement The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status. Location: Durham Salary Grade: Non-Exempt Staff 08
Under the general supervision of the Transportation Services Assistant Manager, the dispatcher is responsible for assigning and coordinating work shifts for bus drivers. The position is responsible for responding to all emergency situations that arise on the buses, assisting with accidents, ensuring that drivers are on time for their shifts, assigning buses and routes for the day, and covering any open shifts. Additionally this position is responsible for answering the telephone, using the dispatch radio system, and assisting any customers that come into the UTS office. Dispatchers may also be required to start buses (including checking vehicle fluids), drive as needed and assist with any other duties as assigned. Responsibilities include the oversight of each of University Transportation Services, including documents, paperwork, or other resources. Lead and direct staff, make sure staff come in on time and in their vehicles on time to complete their inspections and schedule runs throughout their shift and assist them in doing their job properly. Be able to multitask, think quickly, and make sound decisions. Dispatcher, Sundays - Tuesdays, 2:30pm - 1:00am and Driver, Wednesdays, 2:30pm - 1:00am, subject to change depending on department needs. Job Duties: Ensure drivers show up to work on time, and properly attired to meet the UTS dress code. Assign drivers their bus for the day, notify them of their scheduled routes, ensure that buses go out on time. Set up the daily route schedule on the computer. Maintain the daily route schedule including maintenance issues, fueling information, Access runs, Medi-Cat, etc. Ensure all driver breaks are accounted for and covered. Review route runs and update any other important informationsubmit to management at the end of the day. Assign work for the stand-by and Access drivers as needed. Operate the two-way radio communications system to dispatch drivers on their routes, respond to emergency situations involving buses/drivers, and any other necessary communication. Ensure route buses are running on time and campus connector routes stay properly spaced out. Assist drivers with vehicle breakdowns by determining the nature of the breakdown, and then conferring with management and the maintenance garage regarding best solution. Work with the garage to coordinate vehicles needing maintenance, pulling them out of service as needed. Notify Manager & Assistant Manager of any concerns related to reasonable suspicion drug testing to comply with DOT and FTA drug & alcohol regulations and help maintain driver/passenger safety. Send out media notifications as needed for service changes or buses running late. Assist with creating notices for buses, shelters, office, and any other required locations to announce service changes. Answer the telephone and respond to customer questions, comments, and concerns. Assist Access passengers with the schedule changes as needed. Work with Student Accessibility Services, UNH Health & Wellness, and the Civil Rights & Equity Office (CREO) for new Access passengers. Set up new passenger ride schedules and communicate the schedule to the passenger. Track passenger no-shows and notify the Assistant Manager of any concerns. Keep the scheduled Access driver up to date of any changes in service. Reach out to all drivers (phone/email/text) to cover any uncovered shifts. Ensure that all vehicles are properly fueled, cleaned, sanitized, and secured at the end of the day. Check the oil for the CNG compressors and fill weekly or as needed. Maintain maintenance records the CNG station as needed. Coordinate CNG fuel station repairs as needed with the company doing the maintenance/repairs. Other duties as assigned, including driving bus routes, Campus Connector, and Access van as needed by department. Minimum Qualifications: Must be at least 18 years of age and hold a valid driver license for a minimum of 2 years. Must possess a valid Commercial Driver's License (CDL), minimum of a class B with air brake and passenger endorsements. Must maintain a valid Department of Transportation (DOT) Medical Certificate. Must possess a High School Diploma or equivalent and one year of related experience. Must pass drug and alcohol screening tests as mandated by Department of Transportation regulations, as well as a criminal background check and motor vehicle record checks. Ability to read, write, speak, and understand English, and communicate and work effectively with the public. Ability to perform basic arithmetic and write legibly on all required documents. Thorough knowledge of federal, state, and local laws governing the operation of motor vehicles (including buses carrying 14
60 passengers). Sufficient strength and physical dexterity to perform duties and responsibilities of this position. Must be reliable, dependable and maintain excellent attendance and punctuality. Familiarity with two-way radio communications equipment. Microsoft Word Microsoft Excel Access Database Microsoft Publisher Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application: Resume/CV The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. EEO Statement The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status. Location: Durham Salary Grade: Non-Exempt Staff 08