Fullsteam
Technical Success Specialist
It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Job Summary:
The Technical Success Specialist is responsible for the technical setup, configuration, and ongoing management of customer accounts, ensuring that all technical requirements and customizations are implemented accurately and efficiently. TAMs work directly with customers to deliver high-quality solutions, troubleshoot issues, and provide ongoing setup and customization support to enhance the customer experience. Primary Responsibilities:
Configure and set up customer accounts to meet specific requirements, including inventory customizations and domain settings. Review, confirm, and implement account changes, ensuring accuracy and alignment with customer needs. Manage technical aspects of configuration based on customer-provided setup documentation to ensure seamless operation. Collaborate with Customer Success team and customers during the onboarding process to ensure a smooth transition and optimal account setup. Conduct technical troubleshooting and provide prompt resolution for customer issues related to account configurations. Maintain detailed records of account configurations, customizations, and updates for ongoing reference and support. Maintain detailed records of client interactions, issues, and resolutions to be utilized in regular reporting and creation of team metrics. Maintain a comprehensive understanding of the company software and services. Contribute ideas for improvements and enhancements for new features to be implemented into the system. Maintains client confidence and protects operations by keeping information confidential. Adapts to changing priorities and business needs by willingly taking on additional tasks and responsibilities as assigned by management. Must work the hours and location as assigned by management. Demonstrates commitment to upholding company standards and values by consistently following all company policies, procedures, and guidelines. Skills & Competencies:
Ability to effectively speak, write, and understand the English language. Excellent written and verbal communication skills with the ability to communicate with leadership staff, cross functional teams, and external sources. Offer consistently great customer service with commitment to excellence in everything we do while always doing what would be in the best interest of the customer. Must have experience in support and/or customer relationship management with experience implementing SaaS preferred. Must have excellent demeanor with customers and problem-solving skills. Thorough knowledge of computer software, hardware, and a variety of internet applications, networks, and operating systems. Demonstrated troubleshooting abilities and attention to detail. Skilled in developing specific goals and plans to prioritize, organize, and accommodate work responsibilities and meet business deadlines. Ability to use computers and computer systems to navigate databases, enter data, and process and document information. Ability to understand the software products, including but not limited to Microsoft Office and Google Workspace. Minimum Qualifications:
Three (3) years customer facing experience, ideally supporting software applications. Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Job Summary:
The Technical Success Specialist is responsible for the technical setup, configuration, and ongoing management of customer accounts, ensuring that all technical requirements and customizations are implemented accurately and efficiently. TAMs work directly with customers to deliver high-quality solutions, troubleshoot issues, and provide ongoing setup and customization support to enhance the customer experience. Primary Responsibilities:
Configure and set up customer accounts to meet specific requirements, including inventory customizations and domain settings. Review, confirm, and implement account changes, ensuring accuracy and alignment with customer needs. Manage technical aspects of configuration based on customer-provided setup documentation to ensure seamless operation. Collaborate with Customer Success team and customers during the onboarding process to ensure a smooth transition and optimal account setup. Conduct technical troubleshooting and provide prompt resolution for customer issues related to account configurations. Maintain detailed records of account configurations, customizations, and updates for ongoing reference and support. Maintain detailed records of client interactions, issues, and resolutions to be utilized in regular reporting and creation of team metrics. Maintain a comprehensive understanding of the company software and services. Contribute ideas for improvements and enhancements for new features to be implemented into the system. Maintains client confidence and protects operations by keeping information confidential. Adapts to changing priorities and business needs by willingly taking on additional tasks and responsibilities as assigned by management. Must work the hours and location as assigned by management. Demonstrates commitment to upholding company standards and values by consistently following all company policies, procedures, and guidelines. Skills & Competencies:
Ability to effectively speak, write, and understand the English language. Excellent written and verbal communication skills with the ability to communicate with leadership staff, cross functional teams, and external sources. Offer consistently great customer service with commitment to excellence in everything we do while always doing what would be in the best interest of the customer. Must have experience in support and/or customer relationship management with experience implementing SaaS preferred. Must have excellent demeanor with customers and problem-solving skills. Thorough knowledge of computer software, hardware, and a variety of internet applications, networks, and operating systems. Demonstrated troubleshooting abilities and attention to detail. Skilled in developing specific goals and plans to prioritize, organize, and accommodate work responsibilities and meet business deadlines. Ability to use computers and computer systems to navigate databases, enter data, and process and document information. Ability to understand the software products, including but not limited to Microsoft Office and Google Workspace. Minimum Qualifications:
Three (3) years customer facing experience, ideally supporting software applications. Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.