TD Bank
Manager, Third-Party Risk Manager, Compliance Program Management (CPM)
TD Bank, Charlotte, North Carolina, United States, 28202
Third-Party Risk Management (TPRM) Compliance Program Senior Manager
At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact
both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program
it's about creating a culture of compliance that will cascade throughout the organization. The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future. Beyond technical expertise, we're looking for someone with an entrepreneurial mindsetsomeone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure. Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards. TD Bank is seeking a Third-Party Risk Management (TPRM) Compliance Program Senior Manager to support the CPM function and overall Regulatory Compliance Management (RCM) Program and Framework. This role will develop and own the RCM TPRM Standard which covers the methodology for addressing how Compliance assesses third parties for meeting key TPRM lifecycle requirements (e.g., due diligence, risk assessing, ongoing monitoring, etc.). While the Operational Risk team owns the TPRM program, this role will develop processes for identifying compliance risks associated with key vendors being appropriately identified, assessed, and mitigated as part of the broader TPRM Program and RCM Framework. Key Responsibilities: Ensure the identification, assessment, and monitoring of compliance risks associated with key vendors. Collaborate with Operational Risk and Compliance Units/Risk Owners to ensure compliance risks are integrated into the third-party risk management process, including risk assessments, due diligence, contract reviews, and ongoing monitoring. Serve as a key liaison between Compliance and the Enterprise TPRM Program, ensuring that compliance risks are appropriately escalated and addressed in vendor oversight activities. Review and provide feedback on the Third-Party Risk Management Standard to align with regulatory expectations and Compliance's roles and responsibilities. Regulatory Compliance Management Assessment (RCMA) & Due Diligence Support: Ensure that compliance risks associated with vendors are appropriately assessed as part of the RCMA Support the Compliance team in conducting enhanced due diligence (EDD) reviews for vendors with elevated compliance risk. Partner with Risk and Compliance teams to incorporate and assess third party risk compliance risk as part of the RCMA. Governance, Reporting, and Stakeholder Engagement: Coordinate with the reporting team to develop and deliver regular reporting to senior management on key third-party compliance risks, trends, and remediation efforts. Participate in relevant governance committees, risk forums, and third-party oversight meetings to represent CPG's perspective on third-party risk. Compliance risk are identified, assessed, and integrated into TPRM processes. Ensure regulatory changes impacting third-party c The Senior Manager, Compliance Governance & Operations leads, develops and oversees a dynamic team of Compliance CGO professionals who conduct support, facilitation and coordination for the management of Compliance. They may also provide specialized project support or services within Compliance. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Oversees and leads a highly complex, and diverse function for an area of significant risk, complexity or scope Strategic partner to the leadership team on the management of the assigned portfolio and related financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business areas Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals, etc.) Sets operational team direction and collaborates with others to execute on common goals Focuses on longer-range planning for functional area. Education & Experience: Undergraduate degree or equivalent work experience 10+ years of experience Desired Qualifications: 10 years of experience in Compliance, Risk Management, or Third-Party Risk Management within financial services. Strong understanding of regulatory expectations related to third-party risk management (e.g., OSFI, OCC, FFIEC, CFPB, Fed, FINRA). Experience in compliance risk assessments, due diligence, issue management, and regulatory compliance oversight related to vendors. Ability to effectively partner with cross-functional teams, including Operational Risk, TPRM, and Business Owners. Strong analytical and communication skills with the ability to escalate and articulate risks to senior leadership. Experience managing or mentoring staff preferred. Customer Accountabilities: Oversees a function of enterprise Compliance Program professionals providing oversight and control related advisory services to Compliance partners Provides strategic direction on a broad and diverse range of complex Compliance program activities Develops Compliance enterprise-wide frameworks, policies, standards, procedures in coordination with management in line with TD's Compliance Program Works with executive team, senior business management/partners to develop proactive strategies, tactics, policies and programs to effectively manage regulatory/compliance issues Meets with business (Compliance) partners and leaders to determine Compliance strategies and compliance culture Takes corrective action and recommends or implements changes to procedures, as required Lead role in managing and in responding to periodic exams/audits and various regulatory bodies related to CGO accountabilities Participates in/leads enterprise-wide or Compliance focused special projects Oversees research, development and implementation of new processes, technologies or operating models Works autonomously as the leader of the team and assists with development of group policies and approval of procedures in coordination with leadership team and colleagues; and promotes and monitors staff adherence to approved internal Compliance policies, procedures, standards and guidelines, in addition to those federally mandated Primary escalation point for significant matters/exceptions Shareholder Accountabilities: Leads the team to adhere to enterprise frameworks and methodologies related to overall business management activities Protects the interests of the organization
identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues Works closely with executive management team to support the development of CGO group's business plan, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness and scale Works closely with key business leaders to develop CGO's and Compliance 's business plans, ensuring the optimal use of resources and leverages TD's operating model to maximize efficiency, effectiveness and scale Plans and executes on strategic activities, reviews and communicates results, and adjusts tactics accordingly May manage overall budget, revenue and expenditures, meets business objectives while increasing efficiency and effectiveness Provides mentorship to direct reports; and assumes responsibility to minimize operational and regulatory risk by complying with Bank Code of Conduct Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements Provides inputs into the development, implementation, and monitoring of operating plans and expense budgets for the area, consistent with TD Bank strategies and objectives Contributes to the development of the business plan and operationalizes the plan and delivers on assigned service or functionality Proactively identifies key business opportunities,
At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact
both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program
it's about creating a culture of compliance that will cascade throughout the organization. The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future. Beyond technical expertise, we're looking for someone with an entrepreneurial mindsetsomeone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure. Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards. TD Bank is seeking a Third-Party Risk Management (TPRM) Compliance Program Senior Manager to support the CPM function and overall Regulatory Compliance Management (RCM) Program and Framework. This role will develop and own the RCM TPRM Standard which covers the methodology for addressing how Compliance assesses third parties for meeting key TPRM lifecycle requirements (e.g., due diligence, risk assessing, ongoing monitoring, etc.). While the Operational Risk team owns the TPRM program, this role will develop processes for identifying compliance risks associated with key vendors being appropriately identified, assessed, and mitigated as part of the broader TPRM Program and RCM Framework. Key Responsibilities: Ensure the identification, assessment, and monitoring of compliance risks associated with key vendors. Collaborate with Operational Risk and Compliance Units/Risk Owners to ensure compliance risks are integrated into the third-party risk management process, including risk assessments, due diligence, contract reviews, and ongoing monitoring. Serve as a key liaison between Compliance and the Enterprise TPRM Program, ensuring that compliance risks are appropriately escalated and addressed in vendor oversight activities. Review and provide feedback on the Third-Party Risk Management Standard to align with regulatory expectations and Compliance's roles and responsibilities. Regulatory Compliance Management Assessment (RCMA) & Due Diligence Support: Ensure that compliance risks associated with vendors are appropriately assessed as part of the RCMA Support the Compliance team in conducting enhanced due diligence (EDD) reviews for vendors with elevated compliance risk. Partner with Risk and Compliance teams to incorporate and assess third party risk compliance risk as part of the RCMA. Governance, Reporting, and Stakeholder Engagement: Coordinate with the reporting team to develop and deliver regular reporting to senior management on key third-party compliance risks, trends, and remediation efforts. Participate in relevant governance committees, risk forums, and third-party oversight meetings to represent CPG's perspective on third-party risk. Compliance risk are identified, assessed, and integrated into TPRM processes. Ensure regulatory changes impacting third-party c The Senior Manager, Compliance Governance & Operations leads, develops and oversees a dynamic team of Compliance CGO professionals who conduct support, facilitation and coordination for the management of Compliance. They may also provide specialized project support or services within Compliance. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Oversees and leads a highly complex, and diverse function for an area of significant risk, complexity or scope Strategic partner to the leadership team on the management of the assigned portfolio and related financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business areas Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals, etc.) Sets operational team direction and collaborates with others to execute on common goals Focuses on longer-range planning for functional area. Education & Experience: Undergraduate degree or equivalent work experience 10+ years of experience Desired Qualifications: 10 years of experience in Compliance, Risk Management, or Third-Party Risk Management within financial services. Strong understanding of regulatory expectations related to third-party risk management (e.g., OSFI, OCC, FFIEC, CFPB, Fed, FINRA). Experience in compliance risk assessments, due diligence, issue management, and regulatory compliance oversight related to vendors. Ability to effectively partner with cross-functional teams, including Operational Risk, TPRM, and Business Owners. Strong analytical and communication skills with the ability to escalate and articulate risks to senior leadership. Experience managing or mentoring staff preferred. Customer Accountabilities: Oversees a function of enterprise Compliance Program professionals providing oversight and control related advisory services to Compliance partners Provides strategic direction on a broad and diverse range of complex Compliance program activities Develops Compliance enterprise-wide frameworks, policies, standards, procedures in coordination with management in line with TD's Compliance Program Works with executive team, senior business management/partners to develop proactive strategies, tactics, policies and programs to effectively manage regulatory/compliance issues Meets with business (Compliance) partners and leaders to determine Compliance strategies and compliance culture Takes corrective action and recommends or implements changes to procedures, as required Lead role in managing and in responding to periodic exams/audits and various regulatory bodies related to CGO accountabilities Participates in/leads enterprise-wide or Compliance focused special projects Oversees research, development and implementation of new processes, technologies or operating models Works autonomously as the leader of the team and assists with development of group policies and approval of procedures in coordination with leadership team and colleagues; and promotes and monitors staff adherence to approved internal Compliance policies, procedures, standards and guidelines, in addition to those federally mandated Primary escalation point for significant matters/exceptions Shareholder Accountabilities: Leads the team to adhere to enterprise frameworks and methodologies related to overall business management activities Protects the interests of the organization
identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues Works closely with executive management team to support the development of CGO group's business plan, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness and scale Works closely with key business leaders to develop CGO's and Compliance 's business plans, ensuring the optimal use of resources and leverages TD's operating model to maximize efficiency, effectiveness and scale Plans and executes on strategic activities, reviews and communicates results, and adjusts tactics accordingly May manage overall budget, revenue and expenditures, meets business objectives while increasing efficiency and effectiveness Provides mentorship to direct reports; and assumes responsibility to minimize operational and regulatory risk by complying with Bank Code of Conduct Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements Provides inputs into the development, implementation, and monitoring of operating plans and expense budgets for the area, consistent with TD Bank strategies and objectives Contributes to the development of the business plan and operationalizes the plan and delivers on assigned service or functionality Proactively identifies key business opportunities,