Pima County
Administrative Support I - Pima Animal Care Center
Pima County, Tucson, Arizona, United States, 85701
Job Posting
Pima Animal Care Center has two openings for an Animal Care Assistant I to provide administrative support to the Pet Resource Team. Our Pet Resource team answers a high call volume assisting customers on the phone, via email and in person. This position is heavily customer service focused and helps problem solve challenges local pet owners experience including evictions, financial hardship, animal behavioral challenges, and owner surrenders. Though mainly administrative, this position will interact with both dogs and cats being surrendered to the shelter and may assist the intake team with vaccines and kennel cleaning. Essential Functions: Handles a high volume of live calls with members of the public while also monitoring and maintaining multiple voicemail inboxes; Responds to public and staff inquiries via phone or email and provides information to resolve problems in regards to pet ownership or various crisis situations; Maintains specialized databases, inputs and retrieves data while also keeping thorough records; Demonstrates exemplary customer service; Coordinates, schedules and manages appointments on behalf of community members needing to surrender their pet's to PACC; Coordinates and communicates program activities with other units within the department; Approves and distributes grant funding on behalf of qualifying applicants for services provided by partnered organizations or businesses; May act as program/department representative at community events providing various program resources and information to pet owner's facing hardships; May train new employees. Minimum Qualifications: High school diploma or General Education Development (G.E.D.) certificate. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): Experience as a dispatcher and/or an administrative role. Experience providing customer service. Experience in data entry. Bilingual (English/Spanish). Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Supplemental Information: Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain / maintain the required licensure shall be grounds for termination. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. This position will require a post-job offer physical. This position requires the ability to constantly operate a computer, headset, and other office equipment. This position will also require the ability to regularly use a headset for phone calls; frequently remain in a stationary position; and work with shelter animals. Additional physical and sensory abilities will be determined by position. Working conditions will be determined by position. EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.
Pima Animal Care Center has two openings for an Animal Care Assistant I to provide administrative support to the Pet Resource Team. Our Pet Resource team answers a high call volume assisting customers on the phone, via email and in person. This position is heavily customer service focused and helps problem solve challenges local pet owners experience including evictions, financial hardship, animal behavioral challenges, and owner surrenders. Though mainly administrative, this position will interact with both dogs and cats being surrendered to the shelter and may assist the intake team with vaccines and kennel cleaning. Essential Functions: Handles a high volume of live calls with members of the public while also monitoring and maintaining multiple voicemail inboxes; Responds to public and staff inquiries via phone or email and provides information to resolve problems in regards to pet ownership or various crisis situations; Maintains specialized databases, inputs and retrieves data while also keeping thorough records; Demonstrates exemplary customer service; Coordinates, schedules and manages appointments on behalf of community members needing to surrender their pet's to PACC; Coordinates and communicates program activities with other units within the department; Approves and distributes grant funding on behalf of qualifying applicants for services provided by partnered organizations or businesses; May act as program/department representative at community events providing various program resources and information to pet owner's facing hardships; May train new employees. Minimum Qualifications: High school diploma or General Education Development (G.E.D.) certificate. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): Experience as a dispatcher and/or an administrative role. Experience providing customer service. Experience in data entry. Bilingual (English/Spanish). Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Supplemental Information: Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain / maintain the required licensure shall be grounds for termination. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. This position will require a post-job offer physical. This position requires the ability to constantly operate a computer, headset, and other office equipment. This position will also require the ability to regularly use a headset for phone calls; frequently remain in a stationary position; and work with shelter animals. Additional physical and sensory abilities will be determined by position. Working conditions will be determined by position. EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.