Partnership HealthPlan of California
Job CC Training Specialist
Partnership HealthPlan of California, Travis Afb, California, United States, 94535
Overview
To support new and ongoing training and staff support needs within the Care Coordination department, and to collaborate with other department leaders to support departmental referral volumes, caseload distributions, systems and operational workflows. Responsibilities
In collaboration with the Quality & Training Supervisor develops training program courses and materials in accordance with Partnership policies & procedures. Coordinates, conducts, implements assigned training modules. Provides mentorship, direction, resources, training and/or orientation to Care Coordination staff; maintaining and active working knowledge of all departmental policies/procedures. Identifies and leverages appropriate resources to meet support and/or training needs (e.g., Learning Management System, job aides, etc.). Establishes and maintains departmental training calendars with special attention to tracking, attendance and staff completion rosters. Creates effective training materials including but not limited to desktops, flyers, FAQs, informational emails, newsletters, etc. Assesses existing training materials and other offerings and recommends changes to meet departmental objectives and Partnership policies & procedures. Monitors and communicates progress of trainees through one-on-one observation and audit results. Provides feedback to supervisors and/or managers on staff performance related to accuracy of work and ability to apply lessons. Performs any User Acceptance Testing (UAT) needed to support Partnership systems or workflow initiatives and shares feedback per project outline. Supports departmental NCQA auditing and tracking activities. Conducts ongoing internal audits of identified cases to ensure timely, appropriate documentation in accordance with Partnership policies, program criteria, and departmental policies; communicates findings to Care Coordination Leadership. Creates spreadsheets and/or various reports as needed/directed. Other duties as assigned. Qualifications
Education and Experience High school diploma or equivalent required. Minimum two (2) years' experience working in Partnership Care Coordination department or equivalent healthcare experience required. Four (4) years of experience working in a health care setting recommended; general knowledge of managed care with emphasis in case management preferred. Preference may be given to individuals certified and/or licensed in a health or communication related field. Special Skills, Licenses and Certifications Ability to use good judgment, take personal initiative, and use discretion in performing job responsibilities. Ability to communicate effectively with wide range of adult learners. Ability to use computer software for word processing, spreadsheets, and email, operating multiple computer programs simultaneously. Ability to function effectively with frequent interruptions and direction from multiple team members. Ability to work in an environment with diverse individuals and groups. Ability to establish collaborative relationships. Ability to work autonomously within a team setting. Ability to prioritize workload and initiate action to acquire needed information from professionals by phone. Bilingual skills in Spanish, Russian, or Tagalog preferred. Performance Based Competencies Excellent written/verbal communication skills with the ability to read and interpret policies to create workflows/desktops. Ability to work with ethnically and culturally diverse populations. Ability to translate complex concepts into simple processes. Ability to communicate effectively with coworkers, members, their families, physicians and health care providers. Work Environment And Physical Demands Standard cubicle workstation with a shared common area. Use of telephone, fax, computer, and photocopying machine is required. Requires sitting in front of computer equipment and talking on telephone for major portion of the workday. Must be able to work in a fast paced environment and maintain courtesy and composure when dealing with internal and external customers. When necessary, must be able to lift, move, or carry objects of varying size, weighing up to 35 lbs. Able to travel to locations that will require occasional overnight stay. All HealthPlan Employees Are Expected To: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. Hiring Range: $34.79 - $43.48 Important Disclaimer Notice The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.
To support new and ongoing training and staff support needs within the Care Coordination department, and to collaborate with other department leaders to support departmental referral volumes, caseload distributions, systems and operational workflows. Responsibilities
In collaboration with the Quality & Training Supervisor develops training program courses and materials in accordance with Partnership policies & procedures. Coordinates, conducts, implements assigned training modules. Provides mentorship, direction, resources, training and/or orientation to Care Coordination staff; maintaining and active working knowledge of all departmental policies/procedures. Identifies and leverages appropriate resources to meet support and/or training needs (e.g., Learning Management System, job aides, etc.). Establishes and maintains departmental training calendars with special attention to tracking, attendance and staff completion rosters. Creates effective training materials including but not limited to desktops, flyers, FAQs, informational emails, newsletters, etc. Assesses existing training materials and other offerings and recommends changes to meet departmental objectives and Partnership policies & procedures. Monitors and communicates progress of trainees through one-on-one observation and audit results. Provides feedback to supervisors and/or managers on staff performance related to accuracy of work and ability to apply lessons. Performs any User Acceptance Testing (UAT) needed to support Partnership systems or workflow initiatives and shares feedback per project outline. Supports departmental NCQA auditing and tracking activities. Conducts ongoing internal audits of identified cases to ensure timely, appropriate documentation in accordance with Partnership policies, program criteria, and departmental policies; communicates findings to Care Coordination Leadership. Creates spreadsheets and/or various reports as needed/directed. Other duties as assigned. Qualifications
Education and Experience High school diploma or equivalent required. Minimum two (2) years' experience working in Partnership Care Coordination department or equivalent healthcare experience required. Four (4) years of experience working in a health care setting recommended; general knowledge of managed care with emphasis in case management preferred. Preference may be given to individuals certified and/or licensed in a health or communication related field. Special Skills, Licenses and Certifications Ability to use good judgment, take personal initiative, and use discretion in performing job responsibilities. Ability to communicate effectively with wide range of adult learners. Ability to use computer software for word processing, spreadsheets, and email, operating multiple computer programs simultaneously. Ability to function effectively with frequent interruptions and direction from multiple team members. Ability to work in an environment with diverse individuals and groups. Ability to establish collaborative relationships. Ability to work autonomously within a team setting. Ability to prioritize workload and initiate action to acquire needed information from professionals by phone. Bilingual skills in Spanish, Russian, or Tagalog preferred. Performance Based Competencies Excellent written/verbal communication skills with the ability to read and interpret policies to create workflows/desktops. Ability to work with ethnically and culturally diverse populations. Ability to translate complex concepts into simple processes. Ability to communicate effectively with coworkers, members, their families, physicians and health care providers. Work Environment And Physical Demands Standard cubicle workstation with a shared common area. Use of telephone, fax, computer, and photocopying machine is required. Requires sitting in front of computer equipment and talking on telephone for major portion of the workday. Must be able to work in a fast paced environment and maintain courtesy and composure when dealing with internal and external customers. When necessary, must be able to lift, move, or carry objects of varying size, weighing up to 35 lbs. Able to travel to locations that will require occasional overnight stay. All HealthPlan Employees Are Expected To: Provide the highest possible level of service to clients; Promote teamwork and cooperative effort among employees; Maintain safe practices; and Abide by the HealthPlan's policies and procedures, as they may from time to time be updated. Hiring Range: $34.79 - $43.48 Important Disclaimer Notice The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.