Clearance Jobs
Helpdesk Tier 1 Analyst
Locations: Chicago, IL Public Trust Clearance. The candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk. The Tier 2 engineer shall resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA). These services include, but are not limited to: Desktop troubleshooting, installing software and hardware from network images, vendor sites, and client paths. Support the current Windows operating system as implemented; support Mac; support iOS and Android mobile devices; troubleshoot network and standalone printer issues. Provide technical assistance and solutions to customers as well as other IT staff or contractors. Note: Must be US Citizen
Locations: Chicago, IL Public Trust Clearance. The candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk. The Tier 2 engineer shall resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA). These services include, but are not limited to: Desktop troubleshooting, installing software and hardware from network images, vendor sites, and client paths. Support the current Windows operating system as implemented; support Mac; support iOS and Android mobile devices; troubleshoot network and standalone printer issues. Provide technical assistance and solutions to customers as well as other IT staff or contractors. Note: Must be US Citizen