RIA/Invision Sally Jobe
Patient Service Representative - Float
RIA/Invision Sally Jobe, Englewood, Colorado, United States, 80110
Patient Service Representative - Float
Job Category: Non-Clinical Employment Type: Full Time and Part Time Location: Englewood, CO 80112, USA Summary of Position: The Patient Service Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. This position collaborates with multidisciplinary team members to provide the very best care for our patients. The Patient Service Representative's primary purpose is to collect accurate demographic, financial, and basic medical information from patients and/or their designee in a timely and professional manner. Job Responsibilities: Performs full registration and ensures that insurance is verified, and all patient's information is correct Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and other Insurance forms, and other required paperwork, as measured by account audits, review and feedback from downstream departments Instructs patient to complete any questionnaires that might be required by the clinic Answers telephone calls and responds to questions and inquiries or transfers when appropriate Adheres to policies and procedures and safeguards assets Obtains copies of insurance cards, drivers license and any other applicable information as necessary Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle Explains insurance benefits and patient liability by using appropriate communication methods/styles Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system Communicates clearly and openly Build relationships to promote a collaborative environment Be accountable for individual performance Makes patients and their needs a primary focus of one's actions; develops and sustains productive patient relationships Greets each patient with a smile, eye contact, proper tone, and welcoming body language Required regular travel between ISJ clinic sites depending on patient capacity/volumes and other critical needs Other Duties as assigned Experience/Skill Requirements: Ability to work in a production driven environment CPR/BLS certification preferred Must be able to multitask in a high-volume environment Strong written and verbal communication skills Knowledge of medical terminology, and CPT, ICD-10 coding Ability to maintain positive customer service Must maintain the highest level of confidentiality Effective prioritization skills and ability to manage time independently Communicate clearly and effectively in both verbal and written communication Exhibit strong relationship building and diplomacy skills Strong Microsoft Office skills (Excel, Word, Outlook) Previous experience as an admissions/registration representative performing all aspects of the registration process in a healthcare setting is preferred Reliable transportation Must be able to read, write, and speak in English Education Requirements: High School Diploma or GED required Compensation is between $19.00 and $22.70/hr. We also offer an additional Float Differential pay of $3 per hour. Invision Sally Jobe offers a comprehensive benefits package including medical, dental, vision, term life insurance, AD&D, EAP, Short Term Disability, Long Term Disability, PTO and holiday pay for eligible employees. There are also options for voluntary income protection benefits i.e. supplemental life insurance, accident, and critical illness, profit sharing 401(k) retirement plan, and tuition reimbursement. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. Full-time employees will become eligible for benefits on the first of the month following 30 days of employment. Equal Opportunity Employer
Job Category: Non-Clinical Employment Type: Full Time and Part Time Location: Englewood, CO 80112, USA Summary of Position: The Patient Service Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. This position collaborates with multidisciplinary team members to provide the very best care for our patients. The Patient Service Representative's primary purpose is to collect accurate demographic, financial, and basic medical information from patients and/or their designee in a timely and professional manner. Job Responsibilities: Performs full registration and ensures that insurance is verified, and all patient's information is correct Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and other Insurance forms, and other required paperwork, as measured by account audits, review and feedback from downstream departments Instructs patient to complete any questionnaires that might be required by the clinic Answers telephone calls and responds to questions and inquiries or transfers when appropriate Adheres to policies and procedures and safeguards assets Obtains copies of insurance cards, drivers license and any other applicable information as necessary Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle Explains insurance benefits and patient liability by using appropriate communication methods/styles Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system Communicates clearly and openly Build relationships to promote a collaborative environment Be accountable for individual performance Makes patients and their needs a primary focus of one's actions; develops and sustains productive patient relationships Greets each patient with a smile, eye contact, proper tone, and welcoming body language Required regular travel between ISJ clinic sites depending on patient capacity/volumes and other critical needs Other Duties as assigned Experience/Skill Requirements: Ability to work in a production driven environment CPR/BLS certification preferred Must be able to multitask in a high-volume environment Strong written and verbal communication skills Knowledge of medical terminology, and CPT, ICD-10 coding Ability to maintain positive customer service Must maintain the highest level of confidentiality Effective prioritization skills and ability to manage time independently Communicate clearly and effectively in both verbal and written communication Exhibit strong relationship building and diplomacy skills Strong Microsoft Office skills (Excel, Word, Outlook) Previous experience as an admissions/registration representative performing all aspects of the registration process in a healthcare setting is preferred Reliable transportation Must be able to read, write, and speak in English Education Requirements: High School Diploma or GED required Compensation is between $19.00 and $22.70/hr. We also offer an additional Float Differential pay of $3 per hour. Invision Sally Jobe offers a comprehensive benefits package including medical, dental, vision, term life insurance, AD&D, EAP, Short Term Disability, Long Term Disability, PTO and holiday pay for eligible employees. There are also options for voluntary income protection benefits i.e. supplemental life insurance, accident, and critical illness, profit sharing 401(k) retirement plan, and tuition reimbursement. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. Full-time employees will become eligible for benefits on the first of the month following 30 days of employment. Equal Opportunity Employer