OSIbeyond
Job Opportunity: Network Systems Administrator
The Network Systems Administrator is a member of the help desk team. They are responsible for resolving tier 2 level ticket requests supporting our clients. The Network Systems Administrator should deliver excellent customer service while performing quality, well documented work. Key Responsibilities and Duties
Work and complete assigned tickets according to SOPs Provide high quality written and verbal customer service Accurately track and document all work Perform technical support services in line with the technical skill requirements Setup and support physical hardware Travel to client sites to perform support when necessary Participate in on-call rotation and scheduled infrastructure maintenance Core Competencies
Timeliness
Meets deadlines - Completes work in a timely manner. Reliability
Achieves commitments - Arrives to work and meetings when scheduled/expected. Attitude
Has a positive attitude about performing their job. Organization - Manages their own work and schedule Accountability
Takes responsibility for actions and resolves own mistakes Receptive
open to feedback and willing to grow and improve Adaptable
flexible and open to change Integrity
High work ethic and integrity Follow through
Ensures work completion Quality
complete all work with a high level of detail and accuracy Professionalism
Conduct oneself in an all-round professional manner Communication
Communicate effectively Team
Available and supportive of coworkers Abilities
Demonstrates technical knowledge and abilities in line with role Prioritize and maintain a tidy ticket queue Notify the Helpdesk Manager when unable to complete workload Identify when an assignment should be escalated Create detailed documentation and ticket notes Provide high quality and timely customer service Meet all SLAs Support peers Travel to client sites when needed Security Responsibilities
Complete training for and maintain awareness of cybersecurity risks including insider threat, and appropriate handling of CUI and other regulated data. Treat client data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it outside of OSIbeyond or client environments without written permission. Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies. Immediately follow incident response procedures when a security incident or concern is noticed. Experience and Knowledge
1+ year experience as T2 Helpdesk Support Certifications
CompTIA A+ CompTIA Network+ CompTIA Security+ MD-102: Microsoft 365 Certified: Endpoint Administrator Associate Position Details
Location
Rockville, MD
Hybrid eligible, not to exceed 1-day WFH. Employment Type - Full time Compensation - $66,500-73,999 DOE Travel - On-call rotation required. Some travel required, personal vehicle required as this position will be on client site 2-3 days per week Benefits
Medical Insurance - OSIbeyond pays 80% of the premium for the Employee's base medical plan Vision and Dental Insurance - OSIbeyond pays 80% of the premium for the Employee's plans Life Insurance - OSIbeyond pays 100% of the premium for the Employee's plans Short Term Disability Insurance - OSIbeyond pays 100% of the premium for the Employee's plans 401K - OSIbeyond matches up to 4%
The Network Systems Administrator is a member of the help desk team. They are responsible for resolving tier 2 level ticket requests supporting our clients. The Network Systems Administrator should deliver excellent customer service while performing quality, well documented work. Key Responsibilities and Duties
Work and complete assigned tickets according to SOPs Provide high quality written and verbal customer service Accurately track and document all work Perform technical support services in line with the technical skill requirements Setup and support physical hardware Travel to client sites to perform support when necessary Participate in on-call rotation and scheduled infrastructure maintenance Core Competencies
Timeliness
Meets deadlines - Completes work in a timely manner. Reliability
Achieves commitments - Arrives to work and meetings when scheduled/expected. Attitude
Has a positive attitude about performing their job. Organization - Manages their own work and schedule Accountability
Takes responsibility for actions and resolves own mistakes Receptive
open to feedback and willing to grow and improve Adaptable
flexible and open to change Integrity
High work ethic and integrity Follow through
Ensures work completion Quality
complete all work with a high level of detail and accuracy Professionalism
Conduct oneself in an all-round professional manner Communication
Communicate effectively Team
Available and supportive of coworkers Abilities
Demonstrates technical knowledge and abilities in line with role Prioritize and maintain a tidy ticket queue Notify the Helpdesk Manager when unable to complete workload Identify when an assignment should be escalated Create detailed documentation and ticket notes Provide high quality and timely customer service Meet all SLAs Support peers Travel to client sites when needed Security Responsibilities
Complete training for and maintain awareness of cybersecurity risks including insider threat, and appropriate handling of CUI and other regulated data. Treat client data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it outside of OSIbeyond or client environments without written permission. Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies. Immediately follow incident response procedures when a security incident or concern is noticed. Experience and Knowledge
1+ year experience as T2 Helpdesk Support Certifications
CompTIA A+ CompTIA Network+ CompTIA Security+ MD-102: Microsoft 365 Certified: Endpoint Administrator Associate Position Details
Location
Rockville, MD
Hybrid eligible, not to exceed 1-day WFH. Employment Type - Full time Compensation - $66,500-73,999 DOE Travel - On-call rotation required. Some travel required, personal vehicle required as this position will be on client site 2-3 days per week Benefits
Medical Insurance - OSIbeyond pays 80% of the premium for the Employee's base medical plan Vision and Dental Insurance - OSIbeyond pays 80% of the premium for the Employee's plans Life Insurance - OSIbeyond pays 100% of the premium for the Employee's plans Short Term Disability Insurance - OSIbeyond pays 100% of the premium for the Employee's plans 401K - OSIbeyond matches up to 4%