Carrier Global Corp
Sr. Customer Service Associate
Carrier Global Corp, East Syracuse, New York, United States, 13057
Customer Service Professional
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes. Key Responsibilities
Develop and maintain positive relationships with Strategic Account customers by serving as the primary point of contact Lead customer account management, including equipment ordering, inventory management and shipment coordination Responsible for Carrier and vendor equipment scheduling and order management Partner with sales organization to facilitate order fulfillment by reviewing orders, customer documentation, and job-site follow-up Forecast and track key account metrics through our sales tracking process Manage, update and troubleshoot customer system requirements Provide an interface with the finance department by managing collections and resolving payment disputes Prepare order reports, invoices, and warranty registration File freight claims for direct sale customers Receive customer purchase orders, match to quotes, and verify terms and conditions New customer set-up Basic Qualifications
High School Diploma or GED 2+ Years of Customer Service or Customer Facing Experience in an Office Setting Preferred Qualifications
Bachelor's Degree Knowledge of SAP, Salesforce and Microsoft Office Knowledge of HVAC products and marketing processes is highly desired A strong work ethic, which includes positivity, sense of responsibility, integrity, accountability, sense of urgency, self-initiative, dedication, intellectual curiosity, and sense of ownership. Pay Range: $63,500.00-$111,500.00 Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes. Key Responsibilities
Develop and maintain positive relationships with Strategic Account customers by serving as the primary point of contact Lead customer account management, including equipment ordering, inventory management and shipment coordination Responsible for Carrier and vendor equipment scheduling and order management Partner with sales organization to facilitate order fulfillment by reviewing orders, customer documentation, and job-site follow-up Forecast and track key account metrics through our sales tracking process Manage, update and troubleshoot customer system requirements Provide an interface with the finance department by managing collections and resolving payment disputes Prepare order reports, invoices, and warranty registration File freight claims for direct sale customers Receive customer purchase orders, match to quotes, and verify terms and conditions New customer set-up Basic Qualifications
High School Diploma or GED 2+ Years of Customer Service or Customer Facing Experience in an Office Setting Preferred Qualifications
Bachelor's Degree Knowledge of SAP, Salesforce and Microsoft Office Knowledge of HVAC products and marketing processes is highly desired A strong work ethic, which includes positivity, sense of responsibility, integrity, accountability, sense of urgency, self-initiative, dedication, intellectual curiosity, and sense of ownership. Pay Range: $63,500.00-$111,500.00 Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.