Amynta Group
Customer Service Representative II
Amynta Group, Cockeysville, Maryland, United States, 21030
Customer Service Representative
We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative at our Hunt Valley, MD location. The compensation for this position is $18.00 per hour, with possible opportunities for overtime. The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts. Position Summary: Handles incoming and outgoing DMV, auto dealer, customer or client calls. Receives and processes requests for lease assumptions, title documents or related services. Responds accurately and professionally to requests and inquiries. Comprehends and follows department procedures, and accurately completes paperwork. In-depth knowledge of all other title-related functions. May be responsible for research, exception handling, and reporting. Essential Job Duties And Responsibilities*
Handle incoming call volumes. Process correction and non-receipt queues to obtain valid titles for client. Assist with training as required. Work exception accounts, taking appropriate action to resolve. For smaller scale clients: handle any phase of title service, including opening, processing, and scanning of titles and miscellaneous mail; storage and retrieval of documents; release and routing of documents; follow up for, and replacement of, title documents. Also, assist clients with issues related to website access and navigation, and billing questions. Assist other areas as required. Basic And Preferred Qualifications (Education And Experience)
High school diploma Some college 1-3 years' related experience with auto titles or call center Comprehensive knowledge of subject matter Minimum Job Skills, Abilities And Qualifications
Pass applicable pre-screen testing Mastery of English language, both written and verbal. Strong attention to detail. Ability to listen and interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues Ability to analyze data and present remedial action where warranted. Excellent time management and organizational skills Legible handwriting Good interpersonal skills and ability to work well with people throughout the organization Willingness to maintain a professional appearance and provide a positive company image Ability to perform under minimal supervision Accurate keyboarding skills The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative at our Hunt Valley, MD location. The compensation for this position is $18.00 per hour, with possible opportunities for overtime. The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts. Position Summary: Handles incoming and outgoing DMV, auto dealer, customer or client calls. Receives and processes requests for lease assumptions, title documents or related services. Responds accurately and professionally to requests and inquiries. Comprehends and follows department procedures, and accurately completes paperwork. In-depth knowledge of all other title-related functions. May be responsible for research, exception handling, and reporting. Essential Job Duties And Responsibilities*
Handle incoming call volumes. Process correction and non-receipt queues to obtain valid titles for client. Assist with training as required. Work exception accounts, taking appropriate action to resolve. For smaller scale clients: handle any phase of title service, including opening, processing, and scanning of titles and miscellaneous mail; storage and retrieval of documents; release and routing of documents; follow up for, and replacement of, title documents. Also, assist clients with issues related to website access and navigation, and billing questions. Assist other areas as required. Basic And Preferred Qualifications (Education And Experience)
High school diploma Some college 1-3 years' related experience with auto titles or call center Comprehensive knowledge of subject matter Minimum Job Skills, Abilities And Qualifications
Pass applicable pre-screen testing Mastery of English language, both written and verbal. Strong attention to detail. Ability to listen and interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues Ability to analyze data and present remedial action where warranted. Excellent time management and organizational skills Legible handwriting Good interpersonal skills and ability to work well with people throughout the organization Willingness to maintain a professional appearance and provide a positive company image Ability to perform under minimal supervision Accurate keyboarding skills The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.