Kyyba
Business Application Customer Support Specialist
Kyyba, Boston, Massachusetts, United States, 02108
Job Title
Key Responsibilities Provide level 1 help desk customer support to assist licensees using BHPL eLicensing application to apply for / renew health profession licenses Triage incoming issues to determine appropriate actions (immediate resolution, escalation, etc.) Utilize internal ticketing system Communicate, and enforce system standards as necessary
Key Responsibilities Provide level 1 help desk customer support to assist licensees using BHPL eLicensing application to apply for / renew health profession licenses Triage incoming issues to determine appropriate actions (immediate resolution, escalation, etc.) Utilize internal ticketing system Communicate, and enforce system standards as necessary