Valley National Bancorp
Job Responsibilities
Responsibilities include, but are not limited to: 1. Exceptional Customer Service:
Provide friendly and professional service to customers in accordance with Valley's mission statement. 2. Product Knowledge:
Understand all bank products and services, and educate and demonstrate them to customers. Cross-sell various products and services. 3. Professional Demeanor:
Present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services. 4. Financial Needs Analysis:
Meet with customers to analyze financial needs and maximize sales opportunities. Offer all bank products and assist with other service needs, open new accounts, and discuss/sell loan products to existing and prospective customers. 5. Sales Referral Process:
Participate in or oversee the sales referral process, ensuring customer financial needs are met, and assist management in coaching and mentoring branch staff members. 6. Transaction Efficiency:
Perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently. Maintain and balance a cash box. Utilize technology such as Teller Scanning Equipment, Cash Recycling, and Cash Dispensing machines, and support customers in the use of Coin Machines. 7. Vault Teller Duties:
Act as Vault Teller ensuring adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency - coin and controlling - distributing cash to Tellers in prescribed limits. 8. Community Involvement:
Assist in community events (e.g., Habitat for Humanity) and participate in and support CRA initiatives, activities, and programs. 9. Compliance Reporting:
Report all significant matters, issues, and unusual customer activity to Manager, maintaining personal knowledge of compliance and regulatory requirements. 10. Code of Conduct:
Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
Responsibilities include, but are not limited to: 1. Exceptional Customer Service:
Provide friendly and professional service to customers in accordance with Valley's mission statement. 2. Product Knowledge:
Understand all bank products and services, and educate and demonstrate them to customers. Cross-sell various products and services. 3. Professional Demeanor:
Present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services. 4. Financial Needs Analysis:
Meet with customers to analyze financial needs and maximize sales opportunities. Offer all bank products and assist with other service needs, open new accounts, and discuss/sell loan products to existing and prospective customers. 5. Sales Referral Process:
Participate in or oversee the sales referral process, ensuring customer financial needs are met, and assist management in coaching and mentoring branch staff members. 6. Transaction Efficiency:
Perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently. Maintain and balance a cash box. Utilize technology such as Teller Scanning Equipment, Cash Recycling, and Cash Dispensing machines, and support customers in the use of Coin Machines. 7. Vault Teller Duties:
Act as Vault Teller ensuring adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency - coin and controlling - distributing cash to Tellers in prescribed limits. 8. Community Involvement:
Assist in community events (e.g., Habitat for Humanity) and participate in and support CRA initiatives, activities, and programs. 9. Compliance Reporting:
Report all significant matters, issues, and unusual customer activity to Manager, maintaining personal knowledge of compliance and regulatory requirements. 10. Code of Conduct:
Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.