Career Mentors LLC
Production Support (with Dynatrace) - Pennington, New Jersey (Hybrid)
Career Mentors LLC, Pennington, New Jersey, us, 08534
Location:
Pennington, New Jersey (Hybrid Role) Employment Type:
W2 Candidates Only (Minimum validity of 14 months)
We are seeking a skilled and proactive
Production Support Engineer with Dynatrace expertise
to join our team in a hybrid capacity based in Pennington, NJ. This role is ideal for candidates who are passionate about optimizing performance monitoring and delivering technical support to ensure seamless production operations. You will be a key player in deploying and supporting Dynatrace solutions while aligning technical functionality with business objectives.
Design, implement, and manage
Dynatrace-based monitoring solutions
to ensure high availability and performance of production systems. Deploy and maintain monitoring dashboards, alerts, and analytics
to provide actionable insights for incident management and root cause analysis. Work closely with cross-functional teams to
support technical change management processes
and ensure compliance with internal governance. Serve as a point of contact for
technical escalations , incident troubleshooting, and resolution. Adhere to and contribute to the evolution of
standard operating procedures and best practices
within the support organization. Maintain strong communication with stakeholders to understand business needs and
translate them into effective technical solutions . Participate in large-scale corporate initiatives
as a production support contributor. Collaborate with Service Desk and Endpoint Management teams to streamline issue resolution using tools such as
ServiceNow, Jira, SCCM, JAMF, Autopilot/Intune . Support internal and external
audit and compliance requirements
as needed. Apply
project management principles
to manage support tasks and continuous improvement initiatives efficiently. Extensive experience with Dynatrace , including configuration, deployment, and optimization for enterprise-scale applications. Strong interpersonal and communication skills with a
customer-service mindset . High degree of
technical aptitude , with the ability to troubleshoot issues independently and drive resolutions. Demonstrated
reliability, punctuality , and capacity to function with minimal supervision. Solid understanding of
technical change control and governance frameworks . Proven ability to
contextualize business requirements
and apply them to technical system designs. Hands-on experience with
Service Desk tools (ServiceNow, Jira)
and
Endpoint Management platforms (SCCM, JAMF, Autopilot/Intune) . Experience contributing to or supporting
enterprise-level IT projects . Familiarity with
project management tools and methodologies
is a plus.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Minimum 5+ years of relevant production support and monitoring experience. Certification in Dynatrace or similar APM tools is a plus. Additional Details
Work Authorization:
W2 candidates only with a
minimum of 14 months of work validity . Work Schedule:
Hybrid (Onsite presence required in Pennington, NJ per business needs). TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Third-party recruiters, please do not reach out for this role.
Pennington, New Jersey (Hybrid Role) Employment Type:
W2 Candidates Only (Minimum validity of 14 months)
We are seeking a skilled and proactive
Production Support Engineer with Dynatrace expertise
to join our team in a hybrid capacity based in Pennington, NJ. This role is ideal for candidates who are passionate about optimizing performance monitoring and delivering technical support to ensure seamless production operations. You will be a key player in deploying and supporting Dynatrace solutions while aligning technical functionality with business objectives.
Design, implement, and manage
Dynatrace-based monitoring solutions
to ensure high availability and performance of production systems. Deploy and maintain monitoring dashboards, alerts, and analytics
to provide actionable insights for incident management and root cause analysis. Work closely with cross-functional teams to
support technical change management processes
and ensure compliance with internal governance. Serve as a point of contact for
technical escalations , incident troubleshooting, and resolution. Adhere to and contribute to the evolution of
standard operating procedures and best practices
within the support organization. Maintain strong communication with stakeholders to understand business needs and
translate them into effective technical solutions . Participate in large-scale corporate initiatives
as a production support contributor. Collaborate with Service Desk and Endpoint Management teams to streamline issue resolution using tools such as
ServiceNow, Jira, SCCM, JAMF, Autopilot/Intune . Support internal and external
audit and compliance requirements
as needed. Apply
project management principles
to manage support tasks and continuous improvement initiatives efficiently. Extensive experience with Dynatrace , including configuration, deployment, and optimization for enterprise-scale applications. Strong interpersonal and communication skills with a
customer-service mindset . High degree of
technical aptitude , with the ability to troubleshoot issues independently and drive resolutions. Demonstrated
reliability, punctuality , and capacity to function with minimal supervision. Solid understanding of
technical change control and governance frameworks . Proven ability to
contextualize business requirements
and apply them to technical system designs. Hands-on experience with
Service Desk tools (ServiceNow, Jira)
and
Endpoint Management platforms (SCCM, JAMF, Autopilot/Intune) . Experience contributing to or supporting
enterprise-level IT projects . Familiarity with
project management tools and methodologies
is a plus.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Minimum 5+ years of relevant production support and monitoring experience. Certification in Dynatrace or similar APM tools is a plus. Additional Details
Work Authorization:
W2 candidates only with a
minimum of 14 months of work validity . Work Schedule:
Hybrid (Onsite presence required in Pennington, NJ per business needs). TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Third-party recruiters, please do not reach out for this role.