University of Missouri Health System
Patient Experience Coach
University of Missouri Health System, Columbia, Missouri, United States, 65211
Patient Experience Coach
MU Health Care is looking for a passionate and empathetic change-maker to elevate the patient experience through compassion, connection, and communication. We're seeking someone who thrives on building relationships, empowering others, and inspiring meaningful interactions between caregivers and patients. The ideal candidate brings a strong background in health care, a natural talent for coaching, and a deep commitment to empathy and respect. If you're energized by purpose-driven work and want to help shape a culture where patients feel heard, valued, and cared for, this is your opportunity to make a lasting impact. At MU Health Care, we believe in leading with heartand we want someone who shares that vision. Join us and help transform the care experience, one connection at a time. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger
to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system
the only in mid-Missouri
is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions
with growth, opportunity and support every step of the way. Observe and coach physicians, nurses and staff to improve empathy and social skills, including listening, communicating and demonstrating compassion/respect in order to better connect with patients and families. Assist leading Patient and Family Advisory Committees (PFACs) by creating a group that fosters meaningful change and is fulfilling to its participants. Lead the rounding initiative by training, tracking, and encouraging nurse leaders to round and build relationships with the patients in their units. Lead and champion the usage of the Clinician Experience Project, which promotes provider wellness and patient connection. Speak at physician and nursing orientation sessions, communicating our patient experience philosophy and framing our purpose and mission. May complete unit/department specific duties as outlined in department documents. Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Three (3) years of experience in health care. Associate's degree or bachelor's degree in nursing. Experience in an academic hospital or health system. Additional license/certification requirements as determined by the hiring department. The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and requires ambulating, reaching, and moving objects weighing up to and over 20 lbs. This role also routinely comes into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required. The University of Missouri is an Equal Opportunity Employer.
MU Health Care is looking for a passionate and empathetic change-maker to elevate the patient experience through compassion, connection, and communication. We're seeking someone who thrives on building relationships, empowering others, and inspiring meaningful interactions between caregivers and patients. The ideal candidate brings a strong background in health care, a natural talent for coaching, and a deep commitment to empathy and respect. If you're energized by purpose-driven work and want to help shape a culture where patients feel heard, valued, and cared for, this is your opportunity to make a lasting impact. At MU Health Care, we believe in leading with heartand we want someone who shares that vision. Join us and help transform the care experience, one connection at a time. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger
to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system
the only in mid-Missouri
is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions
with growth, opportunity and support every step of the way. Observe and coach physicians, nurses and staff to improve empathy and social skills, including listening, communicating and demonstrating compassion/respect in order to better connect with patients and families. Assist leading Patient and Family Advisory Committees (PFACs) by creating a group that fosters meaningful change and is fulfilling to its participants. Lead the rounding initiative by training, tracking, and encouraging nurse leaders to round and build relationships with the patients in their units. Lead and champion the usage of the Clinician Experience Project, which promotes provider wellness and patient connection. Speak at physician and nursing orientation sessions, communicating our patient experience philosophy and framing our purpose and mission. May complete unit/department specific duties as outlined in department documents. Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Three (3) years of experience in health care. Associate's degree or bachelor's degree in nursing. Experience in an academic hospital or health system. Additional license/certification requirements as determined by the hiring department. The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and requires ambulating, reaching, and moving objects weighing up to and over 20 lbs. This role also routinely comes into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required. The University of Missouri is an Equal Opportunity Employer.