Cyara
Associate Customer Success Manager - East
Cyara, Washington, District Of Columbia, United States, 20001
Associate Customer Success Manager - East
Cyara is the world's leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. We are seeking an exceptional Associate Customer Success Manager to join our team, preferably based on the East Coast or in Eastern Time. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you. Let's Talk About The Role And Responsibilities:
Own customer outcomes and ensure each customer receives value from Cyara's solutions throughout their lifecycle Understand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives Negotiate long-term renewals with keen attention to detail and with secured revenue uplift Act as a program manager throughout the entire customer journey including professional services engagements Understand the customer pain points and strategic objectives and how they can be solved with Cyara's technology Build adoption and value plans with customers to set a long-term vision for success and growth Deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion Act as an escalation point when things are not going to plan Organize and host regular client check-in meetings, onsite visits and Executive Business Reviews Coordinate and manage client special requests & projects Identify new opportunities within our existing customer base and grow revenue opportunities; Cross-sell & Upsell Travel may be required from time to time Let's Talk About Your Skills/Expertise:
Consistently delivers excellent customer experience: 3+ years of experience in a Customer Success Role Strategic mindsight with experience managing large, multinational accounts Able to negotiate large, complex renewals to secure long-term contracts with standard uplifts Can have strategic conversations with and confident presenting to senior customer executives Able to act as a quarterback to leverage internal resources to deliver customer outcomes Demonstrated background in developing and managing commercial relationships Proven track record of meeting and exceeding targets Strong technical acumen to add value to customer discussions and translate product strengths into business value Strong program management skills Strong analytical skills/ ability to identify patterns and spot trends Previous experience working in a SaaS environment, or telecoms would be a distinct advantage Knowledge of testing, the software development lifecycle desirable Bachelor's degree in a related discipline is desirable You Are:
Organized Process-driven Shows initiative Customer focused Articulate and confident A communicator A problem solver $70,000 - $90,000 a year Individual pay is determined by skills, qualifications, experience, and location. At Cyara you'll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you'll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we've built our business on four essential values that we live and breathe every day: Deliver Excellence Innovate Boldly Integrity First Embrace Curiosity Interested? Know someone who might be? Apply online now.
Cyara is the world's leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. We are seeking an exceptional Associate Customer Success Manager to join our team, preferably based on the East Coast or in Eastern Time. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you. Let's Talk About The Role And Responsibilities:
Own customer outcomes and ensure each customer receives value from Cyara's solutions throughout their lifecycle Understand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives Negotiate long-term renewals with keen attention to detail and with secured revenue uplift Act as a program manager throughout the entire customer journey including professional services engagements Understand the customer pain points and strategic objectives and how they can be solved with Cyara's technology Build adoption and value plans with customers to set a long-term vision for success and growth Deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion Act as an escalation point when things are not going to plan Organize and host regular client check-in meetings, onsite visits and Executive Business Reviews Coordinate and manage client special requests & projects Identify new opportunities within our existing customer base and grow revenue opportunities; Cross-sell & Upsell Travel may be required from time to time Let's Talk About Your Skills/Expertise:
Consistently delivers excellent customer experience: 3+ years of experience in a Customer Success Role Strategic mindsight with experience managing large, multinational accounts Able to negotiate large, complex renewals to secure long-term contracts with standard uplifts Can have strategic conversations with and confident presenting to senior customer executives Able to act as a quarterback to leverage internal resources to deliver customer outcomes Demonstrated background in developing and managing commercial relationships Proven track record of meeting and exceeding targets Strong technical acumen to add value to customer discussions and translate product strengths into business value Strong program management skills Strong analytical skills/ ability to identify patterns and spot trends Previous experience working in a SaaS environment, or telecoms would be a distinct advantage Knowledge of testing, the software development lifecycle desirable Bachelor's degree in a related discipline is desirable You Are:
Organized Process-driven Shows initiative Customer focused Articulate and confident A communicator A problem solver $70,000 - $90,000 a year Individual pay is determined by skills, qualifications, experience, and location. At Cyara you'll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you'll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we've built our business on four essential values that we live and breathe every day: Deliver Excellence Innovate Boldly Integrity First Embrace Curiosity Interested? Know someone who might be? Apply online now.