XperiencOps
Senior Program Manager (Strategic Initiatives)
XperiencOps, New York, New York, United States, 10286
XperiencOps Program Manager Opportunity
XOPS is a fast-growing startup building the future of observability and automation for IT operations. Our platform unifies complex system data to deliver visibility, control, and intelligent workflows across the enterprise, empowering IT teams to manage the entire employee technology lifecycle with precision. As industries embrace AI to automate cars, rockets, and even farming, IT operations remain stuck in the past, reliant on spreadsheets and manual processes. We believe it is time for a change. At XOPS, we are pioneering autonomous IT operations, freeing teams from tedious tasks and elevating them into strategic leadership roles. Our mission is to drive operational excellence, financial stewardship, and security across the enterprise, while transforming the employee experience. We are just getting started, and we are looking for exceptional teammates to help shape the future. Position Overview XperiencOps, Inc. is seeking an exceptional Program Manager to drive strategic initiatives within the Product organization while orchestrating cross-functional alignment across Strategy, Sales, Marketing, Customer Success, and Engineering. This high-visibility role reports directly to the Chief Strategy Officer and will be co-located with the CEO and CSO in our Lower Manhattan offices. This position demands military-level discipline, exceptional attention to detail, and the ability to bring order to chaos in a fast-paced, early-stage startup environment. The successful candidate will be instrumental in ensuring XOPS delivers on its core tenets: Deliver What We Promise, Protect the Vision, and Teamwork and Transparency. Please note: This position will begin as a 46 week contract-to-hire engagement, with the potential for conversion to a full-time, benefited role based on performance and business alignment. Key Responsibilities
Strategic Program Management Drive complex, cross-functional initiatives that span Product, Strategy, Sales, Marketing, and Customer Success organizations Develop and maintain comprehensive program roadmaps aligned with company strategic objectives Establish rigorous program governance frameworks with clear accountability, milestones, and success metrics Serve as the operational backbone for strategic initiatives, ensuring flawless execution and on-time delivery Cross-Functional Leadership Act as the central coordination point between Product organization and all other departments Facilitate executive-level planning sessions and strategic reviews with C-suite stakeholders Drive alignment across disparate teams while maintaining program momentum and accountability Manage competing priorities and resource constraints with discipline and strategic focus Execution Excellence Implement military-grade project management discipline across all initiatives Establish and enforce rigorous standards for documentation, communication, and reporting Conduct detailed risk assessments and develop comprehensive mitigation strategies Lead war room sessions for critical initiatives and product launches Process & Operational Rigor Design and implement scalable program management processes that can grow with the company Create detailed operational playbooks and standard operating procedures Establish metrics-driven performance tracking and continuous improvement cycles Drive post-mortem analyses with unflinching honesty and actionable outcomes Stakeholder Management Provide regular, concise updates to C-suite executives on program status, risks, and decisions needed Navigate complex stakeholder dynamics with professionalism and diplomacy Handle direct, constructive feedback with grace and immediate course correction Build trust through consistent delivery and transparent communication
XOPS is a fast-growing startup building the future of observability and automation for IT operations. Our platform unifies complex system data to deliver visibility, control, and intelligent workflows across the enterprise, empowering IT teams to manage the entire employee technology lifecycle with precision. As industries embrace AI to automate cars, rockets, and even farming, IT operations remain stuck in the past, reliant on spreadsheets and manual processes. We believe it is time for a change. At XOPS, we are pioneering autonomous IT operations, freeing teams from tedious tasks and elevating them into strategic leadership roles. Our mission is to drive operational excellence, financial stewardship, and security across the enterprise, while transforming the employee experience. We are just getting started, and we are looking for exceptional teammates to help shape the future. Position Overview XperiencOps, Inc. is seeking an exceptional Program Manager to drive strategic initiatives within the Product organization while orchestrating cross-functional alignment across Strategy, Sales, Marketing, Customer Success, and Engineering. This high-visibility role reports directly to the Chief Strategy Officer and will be co-located with the CEO and CSO in our Lower Manhattan offices. This position demands military-level discipline, exceptional attention to detail, and the ability to bring order to chaos in a fast-paced, early-stage startup environment. The successful candidate will be instrumental in ensuring XOPS delivers on its core tenets: Deliver What We Promise, Protect the Vision, and Teamwork and Transparency. Please note: This position will begin as a 46 week contract-to-hire engagement, with the potential for conversion to a full-time, benefited role based on performance and business alignment. Key Responsibilities
Strategic Program Management Drive complex, cross-functional initiatives that span Product, Strategy, Sales, Marketing, and Customer Success organizations Develop and maintain comprehensive program roadmaps aligned with company strategic objectives Establish rigorous program governance frameworks with clear accountability, milestones, and success metrics Serve as the operational backbone for strategic initiatives, ensuring flawless execution and on-time delivery Cross-Functional Leadership Act as the central coordination point between Product organization and all other departments Facilitate executive-level planning sessions and strategic reviews with C-suite stakeholders Drive alignment across disparate teams while maintaining program momentum and accountability Manage competing priorities and resource constraints with discipline and strategic focus Execution Excellence Implement military-grade project management discipline across all initiatives Establish and enforce rigorous standards for documentation, communication, and reporting Conduct detailed risk assessments and develop comprehensive mitigation strategies Lead war room sessions for critical initiatives and product launches Process & Operational Rigor Design and implement scalable program management processes that can grow with the company Create detailed operational playbooks and standard operating procedures Establish metrics-driven performance tracking and continuous improvement cycles Drive post-mortem analyses with unflinching honesty and actionable outcomes Stakeholder Management Provide regular, concise updates to C-suite executives on program status, risks, and decisions needed Navigate complex stakeholder dynamics with professionalism and diplomacy Handle direct, constructive feedback with grace and immediate course correction Build trust through consistent delivery and transparent communication