Virtual Technologies Group, LLC
Field Technician
Company: Virtual Technologies Group (VTG) Location: Maumee, OH Reports To: Director, Managed Services Department: Managed Services Travel: Up to 50% Position Type: Full-Time Employee Type: FTE Compensation Range: $45,500 - $52,000 Position Overview
The Technician role is responsible for maintaining a high level of customer satisfaction with our clients' end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional, presentable, and employ active listening skills when engaging with users. There is travel required. Day-To-Day Duties and Responsibilities
Lead the charge, or assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user level Work with internal help desk to resolve customer issues after escalation from ticket submission Assist the engineers to install and maintain small to large network infrastructures Assist in protecting data, software, and hardware by coordinating, planning and implementing network security measures Diligent and effective communication with clients, sales, and team members Attentive customer service, focused on client satisfaction Assist in making recommendations, plans, and implementation of new technologies that move a client's business forward Attend and engage in team meetings Meet professional development requirements Maintain weekly time and expense records inside of the PSA platform for work/travel performed as per policy Occasional on-call work is required based on team rotation Minimum Qualifications
Associate's degree in information technology or related field Minimum 2 years of customer service/end user support Previous experience or classroom work related to IT field for at least 2 years Hands on or classroom experience with Server 2012/2016/2019 Excellent written and verbal communication skills Familiarity with Office 365/SharePoint Strong troubleshooting and critical thinking skills Preferred Qualifications
Certifications
CompTIA A+ (baseline) CompTIA Network+ or equivalent networking fundamentals Microsoft 365 Certified: Modern Desktop Administrator Associate ITIL Foundation (for process understanding) Optional but valuable: Security+, Apple ACSP, vendor-specific hardware certifications (HP/Dell/Lenovo) Technical Skills
Proficiency in Windows 10/11 support and device configuration Experience supporting Office 365, Teams, Outlook, OneDrive Familiar with basic networking: TCP/IP, DNS, DHCP, switching, wireless troubleshooting Understanding of Active Directory, user provisioning, and group policies Experience with hardware troubleshooting (laptops, desktops, printers, docks) Skilled in using remote tools (ScreenConnect, TeamViewer, RDP) Familiar with mobile device management (MDM), especially iOS/Android Experience with ticketing systems such as ConnectWise or Autotask Client-Facing Skills
Strong verbal communication and professional appearance Ability to work independently in the field while staying responsive to dispatch Experience with customer onboarding, new workstation setup, and physical installs Ability to clearly document work in a PSA and maintain real-time ticket updates Why Join Us?
At Virtual Technologies Group we provide more than just IT solutionswe offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we're committed to helping you build a rewarding career. Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement:
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact HR@vtgus.com.
Company: Virtual Technologies Group (VTG) Location: Maumee, OH Reports To: Director, Managed Services Department: Managed Services Travel: Up to 50% Position Type: Full-Time Employee Type: FTE Compensation Range: $45,500 - $52,000 Position Overview
The Technician role is responsible for maintaining a high level of customer satisfaction with our clients' end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional, presentable, and employ active listening skills when engaging with users. There is travel required. Day-To-Day Duties and Responsibilities
Lead the charge, or assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user level Work with internal help desk to resolve customer issues after escalation from ticket submission Assist the engineers to install and maintain small to large network infrastructures Assist in protecting data, software, and hardware by coordinating, planning and implementing network security measures Diligent and effective communication with clients, sales, and team members Attentive customer service, focused on client satisfaction Assist in making recommendations, plans, and implementation of new technologies that move a client's business forward Attend and engage in team meetings Meet professional development requirements Maintain weekly time and expense records inside of the PSA platform for work/travel performed as per policy Occasional on-call work is required based on team rotation Minimum Qualifications
Associate's degree in information technology or related field Minimum 2 years of customer service/end user support Previous experience or classroom work related to IT field for at least 2 years Hands on or classroom experience with Server 2012/2016/2019 Excellent written and verbal communication skills Familiarity with Office 365/SharePoint Strong troubleshooting and critical thinking skills Preferred Qualifications
Certifications
CompTIA A+ (baseline) CompTIA Network+ or equivalent networking fundamentals Microsoft 365 Certified: Modern Desktop Administrator Associate ITIL Foundation (for process understanding) Optional but valuable: Security+, Apple ACSP, vendor-specific hardware certifications (HP/Dell/Lenovo) Technical Skills
Proficiency in Windows 10/11 support and device configuration Experience supporting Office 365, Teams, Outlook, OneDrive Familiar with basic networking: TCP/IP, DNS, DHCP, switching, wireless troubleshooting Understanding of Active Directory, user provisioning, and group policies Experience with hardware troubleshooting (laptops, desktops, printers, docks) Skilled in using remote tools (ScreenConnect, TeamViewer, RDP) Familiar with mobile device management (MDM), especially iOS/Android Experience with ticketing systems such as ConnectWise or Autotask Client-Facing Skills
Strong verbal communication and professional appearance Ability to work independently in the field while staying responsive to dispatch Experience with customer onboarding, new workstation setup, and physical installs Ability to clearly document work in a PSA and maintain real-time ticket updates Why Join Us?
At Virtual Technologies Group we provide more than just IT solutionswe offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we're committed to helping you build a rewarding career. Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement:
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact HR@vtgus.com.