Bowie State University
Learning Technologies Technician-Afternoon Shift (Contingent II)
Bowie State University, Queen Anne, Maryland, United States, 21657
Learning Technologies Technician-Afternoon Shift (Contingent II)
Bowie State University is seeking a highly motivated and enthusiastic individual to provide instructional technology support for faculty and students. The successful candidate will have excellent communication skills and be able to resolve technology issues in person, over the phone, or through chat. Responsibilities: Provide exceptional customer service to faculty, staff, and students, assisting with audio/visual and computer technology and media used in classrooms and elsewhere. Experience working with Hyflex technology Troubleshoot technical issues and track, resolve, and follow-up on operational problems with equipment and facilities, cleaning and maintaining equipment as necessary. Collaborate with other Technology Services staff to identify and implement appropriate AV technology solutions for teaching and learning. Train faculty, staff, and students in the use of classroom facilities, equipment, and new instructional technologies. Assist with technical pre/post preparation for courses/events, including the setup and operation of instructional technology and audio-visual equipment. Participate in on-the-job training to gain skills and expertise in responding to calls or tickets for audio-visual technical support, media support for special events and conferences, videography, video conferencing, video streaming, lecture capture, and/or projection. Work on teams to conduct equipment inventory and classroom maintenance audits, asset management databases, and evaluate, document, and implement new technologies. At least three years of support experience. Considerable experience with and knowledge operating complex audio-visual and computer-based technologies. Experience in audio/visual control systems. Familiarity with Macintosh and Windows operating systems. Strong analytical skills: ability to troubleshoot equipment, connection, and software problems. Excellent organizational, communication, and interpersonal skills. History of demonstrated strong interpersonal and positive communication skills. Ability to interact positively with a diverse community of faculty, students, and staff. Experience and enthusiasm for customer service and helping people. Demonstrated ability to work under tight deadlines and motivate others under tight deadlines. Ability to analyze a situation quickly and create solutions aligned with unit policies to ensure an effective classroom experience for students and faculty. Ability to handle stressful situations with grace and tact. Ability to work well without direct supervision and in teams. Minimum Qualifications: High school diploma or GED plus three-year experience in the operation and maintenance of audiovisual/production/instructional technology equipment or an Associate of Arts degree with specialization in Multimedia Technology or Information Technology. Additional Job Information: Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave and annual leave; 10 paid holidays per year, tuition remission and supplemental retirement. Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students. Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program. The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business. In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.
Bowie State University is seeking a highly motivated and enthusiastic individual to provide instructional technology support for faculty and students. The successful candidate will have excellent communication skills and be able to resolve technology issues in person, over the phone, or through chat. Responsibilities: Provide exceptional customer service to faculty, staff, and students, assisting with audio/visual and computer technology and media used in classrooms and elsewhere. Experience working with Hyflex technology Troubleshoot technical issues and track, resolve, and follow-up on operational problems with equipment and facilities, cleaning and maintaining equipment as necessary. Collaborate with other Technology Services staff to identify and implement appropriate AV technology solutions for teaching and learning. Train faculty, staff, and students in the use of classroom facilities, equipment, and new instructional technologies. Assist with technical pre/post preparation for courses/events, including the setup and operation of instructional technology and audio-visual equipment. Participate in on-the-job training to gain skills and expertise in responding to calls or tickets for audio-visual technical support, media support for special events and conferences, videography, video conferencing, video streaming, lecture capture, and/or projection. Work on teams to conduct equipment inventory and classroom maintenance audits, asset management databases, and evaluate, document, and implement new technologies. At least three years of support experience. Considerable experience with and knowledge operating complex audio-visual and computer-based technologies. Experience in audio/visual control systems. Familiarity with Macintosh and Windows operating systems. Strong analytical skills: ability to troubleshoot equipment, connection, and software problems. Excellent organizational, communication, and interpersonal skills. History of demonstrated strong interpersonal and positive communication skills. Ability to interact positively with a diverse community of faculty, students, and staff. Experience and enthusiasm for customer service and helping people. Demonstrated ability to work under tight deadlines and motivate others under tight deadlines. Ability to analyze a situation quickly and create solutions aligned with unit policies to ensure an effective classroom experience for students and faculty. Ability to handle stressful situations with grace and tact. Ability to work well without direct supervision and in teams. Minimum Qualifications: High school diploma or GED plus three-year experience in the operation and maintenance of audiovisual/production/instructional technology equipment or an Associate of Arts degree with specialization in Multimedia Technology or Information Technology. Additional Job Information: Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave and annual leave; 10 paid holidays per year, tuition remission and supplemental retirement. Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students. Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program. The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business. In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.