Pencor Services
Unified Communications Systems Administrator
Pencor Services, Inc. is looking for a Unified Communications Systems Administrator to join our UC team. The UC team supports the VoIP infrastructure across the entire enterprise. Preference will be given to candidates with Avaya certifications. General responsibilities include: Assisting with call routing IVR work flows Telephony Cabling Voice Application Integration Phone Provisioning 911 Services, Fax and Emergency Notifications Troubleshooting hardware for voice services Interacting with multiple departments and different data networks Supporting a variety of call applications Installing hardware Analyzing usage reports Traveling to any of our company sites as needed Other duties as assigned Qualifications: Associates Degree focusing on Networking or Telecommunications Valid PA Driver's License and good driving record Established Residency in Pennsylvania Operator and Contact Center Experience UC / Data Troubleshooting Experience 911 and Toll Compliance Experience Telephony Cable Experience Experience with PRI, SIP Circuits Experience with Analog lines and MTA devices Knowledge Avaya Aura Communications Manager Knowledge of Avaya Session border controllers Knowledge of Enterprise-Level Call Routing Knowledge of Voice Vlan / Networking Ability to travel within our company footprint as needed Ability to come into the office in Palmerton as scheduled
Pencor Services, Inc. is looking for a Unified Communications Systems Administrator to join our UC team. The UC team supports the VoIP infrastructure across the entire enterprise. Preference will be given to candidates with Avaya certifications. General responsibilities include: Assisting with call routing IVR work flows Telephony Cabling Voice Application Integration Phone Provisioning 911 Services, Fax and Emergency Notifications Troubleshooting hardware for voice services Interacting with multiple departments and different data networks Supporting a variety of call applications Installing hardware Analyzing usage reports Traveling to any of our company sites as needed Other duties as assigned Qualifications: Associates Degree focusing on Networking or Telecommunications Valid PA Driver's License and good driving record Established Residency in Pennsylvania Operator and Contact Center Experience UC / Data Troubleshooting Experience 911 and Toll Compliance Experience Telephony Cable Experience Experience with PRI, SIP Circuits Experience with Analog lines and MTA devices Knowledge Avaya Aura Communications Manager Knowledge of Avaya Session border controllers Knowledge of Enterprise-Level Call Routing Knowledge of Voice Vlan / Networking Ability to travel within our company footprint as needed Ability to come into the office in Palmerton as scheduled