Frontier Group Holdings
Aircraft Appearance System & Supply Manager
Frontier Group Holdings, Denver, Colorado, United States, 80202
Aircraft Appearance System & Supply Manager
Job Category: Customer Service Requisition Number: AIRCR005067 Denver, CO 80239, USA Pay or shift range: $62,000 USD to $86,366 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Job Description
Why Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need
saving them money along the way. What We Stand For Low Fares Done Right is our mission, and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices but making travel
friendly
and easy for our customers. To do this, we put a great deal of
care
into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be
pioneers
- we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves
down-to-earth
in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Work Perks At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too: Flight benefits for you and your family to fly on Frontier Airlines Buddy passes for your friends so they can experience what makes us so great Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors Enjoy a 'Dress for your Day' business casual environment Flexible work schedules that support work/life balance Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1 st
of the month following your hire date. We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship Who We Are Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier's highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline's many weight-saving initiatives and focus on operational efficiencies, makes Frontier America's Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline's commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc. is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC). * Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed. What Will You Be Doing?
The Aircraft Appearance System and Supply Manager is responsible for establishing, maintaining, and ensuring aircraft appearance standards and expectations are consistently met. The Manager has oversight of both internal and business partner relationships and contracts to maintain adherence and compliance to aircraft appearance standards as described in the AAPM manual. The Manager partners with Airport Customer Service leadership, training, Inflight, Technical Operations, Strategic Sourcing, and Customer Experience teams to manage structured and formalized closed-loop reporting processes that establish clear metrics of cabin appearance performance, measures of internal and business partner accountability to cabin cleaning standards, and executable continuous improvement opportunities with a goal of exceeding Customers' expectations and satisfaction. The Manager is a key member of the Airport Customer Service team who holistically, strategically, and tactically owns the airline's cabin cleanliness and appearance program that not only captures quantitative and qualitative data on fleet-wide cabin cleanliness performance from various reporting sources but also drives improvement in internal and business partner performance to continue to meet and strive to exceed expectations. Essential Functions Define, develop, oversee, and continually improve the various cabin cleanliness reporting processes to provide leaders and stakeholders clear and comprehensive insight into cabin appearance performance on an individual aircraft, system, station, and business partner level Through reporting, identify continuous improvement opportunities on an individual Frontier station and business partner level to drive compliance to cleanliness expectations Maintain business partner and Frontier station leadership relationships and adherence to performance expectations via frequent audits and management and enforcement of business partner service level agreements Partner with Airport Customer Service Contracts and Administration to negotiate existing and new business partner contracts based on adherence to performance expectations, competitive landscape, and budgetary circumstances Partner with the Airports teams, Technical Operations, and other operational teams to drive aircraft cleaning process efficiencies and improvements to maintain alignment with current aircraft turn time standards Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards. Serve as liaison between Frontier and contracted cleaning business partners in Frontier stations. Support new market launches or business partner transitions with onboarding new business partners servicing Frontier and educating them on our product and cleaning expectations. Ensure stations are stocking appropriately cleaning supplies and monitoring spend. Partner with ACS training and standards with updates to Aircraft Appearance Manual. Communicate effectively with various departments. Partner with Financial Planning & Analysis to monitor spend and ensure budget compliance. Perform frequent station visits throughout the Frontier network to ensure compliance and audit with aircraft cleaning standards. Monitor and respond to internal cabin appearance submissions. Manage and track scheduled menu and safety information card change outs. Other Functions Must be willing to travel up to 75% Qualifications Minimum five (5) years' airline operations, aircraft appearance, or adjacent industry relevant experience Bachelor's degree, or equivalent combination of education and experience required Four (4) years' experience in leading and motivating team members required Experience in the creation and production of curriculum and training materials is preferred Ability to communicate, both written and verbal (English) Proficiency in Spanish language is preferred Strong oral, written, and presentation communication skills Proficiency in Microsoft Office products Excellent interpersonal communication, collaboration, critical-thinking, and problem-solving skills Ability to effectively manage multiple, concurrent projects and priorities while meeting deadlines Knowledge and understanding of Federal Aviation Administration regulations Proven ability to work with confidential material Must possess a valid driver's license Must be able to pass a federal, 10-year criminal background check Knowledge, Skills and Abilities Basic knowledge standard airline policies and procedures Must possess basic aviation systems skills Familiarity with airline/airport operations Familiar with auditing and compliance software Demonstrated ability to interface with various government and
Job Category: Customer Service Requisition Number: AIRCR005067 Denver, CO 80239, USA Pay or shift range: $62,000 USD to $86,366 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Job Description
Why Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need
saving them money along the way. What We Stand For Low Fares Done Right is our mission, and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices but making travel
friendly
and easy for our customers. To do this, we put a great deal of
care
into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be
pioneers
- we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves
down-to-earth
in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Work Perks At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too: Flight benefits for you and your family to fly on Frontier Airlines Buddy passes for your friends so they can experience what makes us so great Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors Enjoy a 'Dress for your Day' business casual environment Flexible work schedules that support work/life balance Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1 st
of the month following your hire date. We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship Who We Are Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier's highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline's many weight-saving initiatives and focus on operational efficiencies, makes Frontier America's Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline's commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc. is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC). * Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed. What Will You Be Doing?
The Aircraft Appearance System and Supply Manager is responsible for establishing, maintaining, and ensuring aircraft appearance standards and expectations are consistently met. The Manager has oversight of both internal and business partner relationships and contracts to maintain adherence and compliance to aircraft appearance standards as described in the AAPM manual. The Manager partners with Airport Customer Service leadership, training, Inflight, Technical Operations, Strategic Sourcing, and Customer Experience teams to manage structured and formalized closed-loop reporting processes that establish clear metrics of cabin appearance performance, measures of internal and business partner accountability to cabin cleaning standards, and executable continuous improvement opportunities with a goal of exceeding Customers' expectations and satisfaction. The Manager is a key member of the Airport Customer Service team who holistically, strategically, and tactically owns the airline's cabin cleanliness and appearance program that not only captures quantitative and qualitative data on fleet-wide cabin cleanliness performance from various reporting sources but also drives improvement in internal and business partner performance to continue to meet and strive to exceed expectations. Essential Functions Define, develop, oversee, and continually improve the various cabin cleanliness reporting processes to provide leaders and stakeholders clear and comprehensive insight into cabin appearance performance on an individual aircraft, system, station, and business partner level Through reporting, identify continuous improvement opportunities on an individual Frontier station and business partner level to drive compliance to cleanliness expectations Maintain business partner and Frontier station leadership relationships and adherence to performance expectations via frequent audits and management and enforcement of business partner service level agreements Partner with Airport Customer Service Contracts and Administration to negotiate existing and new business partner contracts based on adherence to performance expectations, competitive landscape, and budgetary circumstances Partner with the Airports teams, Technical Operations, and other operational teams to drive aircraft cleaning process efficiencies and improvements to maintain alignment with current aircraft turn time standards Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards. Serve as liaison between Frontier and contracted cleaning business partners in Frontier stations. Support new market launches or business partner transitions with onboarding new business partners servicing Frontier and educating them on our product and cleaning expectations. Ensure stations are stocking appropriately cleaning supplies and monitoring spend. Partner with ACS training and standards with updates to Aircraft Appearance Manual. Communicate effectively with various departments. Partner with Financial Planning & Analysis to monitor spend and ensure budget compliance. Perform frequent station visits throughout the Frontier network to ensure compliance and audit with aircraft cleaning standards. Monitor and respond to internal cabin appearance submissions. Manage and track scheduled menu and safety information card change outs. Other Functions Must be willing to travel up to 75% Qualifications Minimum five (5) years' airline operations, aircraft appearance, or adjacent industry relevant experience Bachelor's degree, or equivalent combination of education and experience required Four (4) years' experience in leading and motivating team members required Experience in the creation and production of curriculum and training materials is preferred Ability to communicate, both written and verbal (English) Proficiency in Spanish language is preferred Strong oral, written, and presentation communication skills Proficiency in Microsoft Office products Excellent interpersonal communication, collaboration, critical-thinking, and problem-solving skills Ability to effectively manage multiple, concurrent projects and priorities while meeting deadlines Knowledge and understanding of Federal Aviation Administration regulations Proven ability to work with confidential material Must possess a valid driver's license Must be able to pass a federal, 10-year criminal background check Knowledge, Skills and Abilities Basic knowledge standard airline policies and procedures Must possess basic aviation systems skills Familiarity with airline/airport operations Familiar with auditing and compliance software Demonstrated ability to interface with various government and