Élan Partners
Help Desk Support - onsite 5 days -Dallas area
Élan Partners, Dallas, Texas, United States, 75215
TITLE: Help Desk Support - onsite 5 days - Dallas area
Contract Opportunity
No Sponsorship
Onsite
Our client is seeking a technically curious Level 2 IT Help Desk Technician who enjoys working in an upbeat and fast-paced environment.
Requirements:
Strong knowledge of PC's including: hardware, software, and printers. Customer oriented mindset with the ability to relay technical information into understandable terms for employees and customers. Ticketing System Experience - all will be considered Strong attention to detail, along with organizational and time management skills are a must. After hours' support/availability as required Ability to troubleshoot printers. Some basic networking knowledge; curiosity to learn more in this area Willingness to learn and follow directions from the Help Desk Manager and team. Analyze, evaluate and prepare recommendations for system improvements, optimizations and development Excellent verbal and written communication skills. Ability to conduct research into issues as required. Current Certifications must have CompTIA A+, or CompTIA N+, or MCP (may consider other equivalent experience and/or Certifications) Apple ACMT Certification Associates Degree and/or 2+ years of related work experience.
Responsibilities:
Provide hardware and software technical assistance for support requests related to company computer systems and peripherals in both an office and warehouse environment. Support US offices during their off-hours. Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk. Monitor, manage, and document all actions and solutions into ServiceNow ITSM. Respond to requests via email, in person, or over the phone using remote assistance tools. Follow up on outstanding requests and ensure timely resolution. Install, modify, and repair computer and printer hardware and software. Set up and configure computers and peripherals for on-boarding of new employees. Maintain inventory of company computer equipment, peripherals, and supplies. Core In-Office Hours - Mon-Fri 8:30am-5:30pm CS
Our client is seeking a technically curious Level 2 IT Help Desk Technician who enjoys working in an upbeat and fast-paced environment.
Requirements:
Strong knowledge of PC's including: hardware, software, and printers. Customer oriented mindset with the ability to relay technical information into understandable terms for employees and customers. Ticketing System Experience - all will be considered Strong attention to detail, along with organizational and time management skills are a must. After hours' support/availability as required Ability to troubleshoot printers. Some basic networking knowledge; curiosity to learn more in this area Willingness to learn and follow directions from the Help Desk Manager and team. Analyze, evaluate and prepare recommendations for system improvements, optimizations and development Excellent verbal and written communication skills. Ability to conduct research into issues as required. Current Certifications must have CompTIA A+, or CompTIA N+, or MCP (may consider other equivalent experience and/or Certifications) Apple ACMT Certification Associates Degree and/or 2+ years of related work experience.
Responsibilities:
Provide hardware and software technical assistance for support requests related to company computer systems and peripherals in both an office and warehouse environment. Support US offices during their off-hours. Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk. Monitor, manage, and document all actions and solutions into ServiceNow ITSM. Respond to requests via email, in person, or over the phone using remote assistance tools. Follow up on outstanding requests and ensure timely resolution. Install, modify, and repair computer and printer hardware and software. Set up and configure computers and peripherals for on-boarding of new employees. Maintain inventory of company computer equipment, peripherals, and supplies. Core In-Office Hours - Mon-Fri 8:30am-5:30pm CS