Veterans Staffing
Delivery Consultant - Connect, Amazon Connect Center of Excellence
Veterans Staffing, Chicago, Illinois, United States, 60601
Delivery Consultant Job At Amazon Web Services
Amazon Web Services (AWS) is seeking a skilled Delivery Consultant to join their team. In this role, you will work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You will drive customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. You will be a key player in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. As a trusted advisor to our customers, you will provide guidance on industry trends, emerging technologies, and innovative solutions, leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. They work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Key job responsibilities include designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs, providing technical guidance and troubleshooting support throughout project delivery, collaborating with stakeholders to gather requirements and propose effective migration strategies, and acting as a trusted advisor to customers on industry trends and emerging technologies. Basic qualifications include 3+ years of experience in cloud architecture and implementation, a Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience, and 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce. Preferred qualifications include AWS experience preferred, with proficiency in a wide range of AWS services, AWS Professional level certifications, experience with automation and scripting, knowledge of security and compliance standards, strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences, knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills, and experience incorporating generative AI into the contact center.
Amazon Web Services (AWS) is seeking a skilled Delivery Consultant to join their team. In this role, you will work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You will drive customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. You will be a key player in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. As a trusted advisor to our customers, you will provide guidance on industry trends, emerging technologies, and innovative solutions, leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. They work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Key job responsibilities include designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs, providing technical guidance and troubleshooting support throughout project delivery, collaborating with stakeholders to gather requirements and propose effective migration strategies, and acting as a trusted advisor to customers on industry trends and emerging technologies. Basic qualifications include 3+ years of experience in cloud architecture and implementation, a Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience, and 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce. Preferred qualifications include AWS experience preferred, with proficiency in a wide range of AWS services, AWS Professional level certifications, experience with automation and scripting, knowledge of security and compliance standards, strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences, knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills, and experience incorporating generative AI into the contact center.