USA Jobs
BMV Senior Drive Examiner
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we: Invest in our employees Engage our customers Provide sustainable systems Embrace product innovation Role Overview
The Senior Driver Examiner position provides training and support for the Customer Service Representative 2 position. You will administers skills tests and evaluates driving skills to include medical, bioptic, and other special and complaint drives. This position will support all BMV Regions in the State of Indiana. Salary Statement: The salary for this position traditionally starts at $37,648.00. A Day in the Life
The essential functions of this role are as follows: The primary function of the SDE is to train and evaluate the CSRs within a prescribed area. The SDE must possess excellent mentoring and coaching skills. Create and maintain all training processes, conduct training and coaching sessions, and offer additional support and training to all CSRs within their area. Administer skills tests and evaluate driving skills for specific circumstances such as: medical/special drive tests, courtesy drives, restricted radius drive tests, and third skills tests. Review & revise skills test routes. Conduct meetings for CSR II updates and skills test information. Assist with investigations of complaints or inquiries regarding a skills test. Visit branches to check on any skills test or CSR concerns and help keep CSRs updated on any new information. Oversees and monitors all requirements of AAMVA certification and recertification. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time. What You'll Need for Success
You must meet the following requirement to be considered for employment: High School Diploma or High School Equivalency (HSE). Two (2) years of Customer Service Representative experience. Must be 21 years of age or older. Must have the ability to train and coach. The SDE must have extensive knowledge of the licensing requirements. Able to perform essential functions with or without reasonable accommodation. You must satisfy the following requirement to continue employment: Gain and maintain the American Association of Motor Vehicle Administrators (AAMVA) certification. Supervisory Responsibilities/Direct Reports
This role may be utilized in a supervisory capacity based on agency needs. Benefits of Employment with the State of Indiana
The State of Indiana offers a comprehensive benefit package for full-time employees which includes: Three (3) medical plan options (including RX coverage) as well as vision and dental plans Wellness Rewards Program: Complete wellness activities to earn gift card rewards Health savings account, which includes bi-weekly state contribution Deferred compensation 457(b) account (similar to 401(k) plan) with employer match Two (2) fully-funded pension plan options A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 on election years Education Reimbursement Program Group life insurance Referral Bonus program Employee assistance program that allows for covered behavioral health visits Qualified employer for the Public Service Loan Forgiveness Program Free Parking for most positions Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we: Invest in our employees Engage our customers Provide sustainable systems Embrace product innovation Role Overview
The Senior Driver Examiner position provides training and support for the Customer Service Representative 2 position. You will administers skills tests and evaluates driving skills to include medical, bioptic, and other special and complaint drives. This position will support all BMV Regions in the State of Indiana. Salary Statement: The salary for this position traditionally starts at $37,648.00. A Day in the Life
The essential functions of this role are as follows: The primary function of the SDE is to train and evaluate the CSRs within a prescribed area. The SDE must possess excellent mentoring and coaching skills. Create and maintain all training processes, conduct training and coaching sessions, and offer additional support and training to all CSRs within their area. Administer skills tests and evaluate driving skills for specific circumstances such as: medical/special drive tests, courtesy drives, restricted radius drive tests, and third skills tests. Review & revise skills test routes. Conduct meetings for CSR II updates and skills test information. Assist with investigations of complaints or inquiries regarding a skills test. Visit branches to check on any skills test or CSR concerns and help keep CSRs updated on any new information. Oversees and monitors all requirements of AAMVA certification and recertification. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time. What You'll Need for Success
You must meet the following requirement to be considered for employment: High School Diploma or High School Equivalency (HSE). Two (2) years of Customer Service Representative experience. Must be 21 years of age or older. Must have the ability to train and coach. The SDE must have extensive knowledge of the licensing requirements. Able to perform essential functions with or without reasonable accommodation. You must satisfy the following requirement to continue employment: Gain and maintain the American Association of Motor Vehicle Administrators (AAMVA) certification. Supervisory Responsibilities/Direct Reports
This role may be utilized in a supervisory capacity based on agency needs. Benefits of Employment with the State of Indiana
The State of Indiana offers a comprehensive benefit package for full-time employees which includes: Three (3) medical plan options (including RX coverage) as well as vision and dental plans Wellness Rewards Program: Complete wellness activities to earn gift card rewards Health savings account, which includes bi-weekly state contribution Deferred compensation 457(b) account (similar to 401(k) plan) with employer match Two (2) fully-funded pension plan options A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 on election years Education Reimbursement Program Group life insurance Referral Bonus program Employee assistance program that allows for covered behavioral health visits Qualified employer for the Public Service Loan Forgiveness Program Free Parking for most positions Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.