Avomind
Head Of Account Management
Our client is a leading software development and IT consulting company, providing end-to-end solutions to global clients across various industries. Headquartered in New York City, they specialize in delivering high-quality digital products by leveraging cutting-edge technologies such as AI, IoT, and cloud services. Our client is seeking a dynamic and experienced Head of Account Management to lead our growing account management team in New York City. You will be responsible for overseeing a team of 6 account managers, driving client satisfaction, and fostering long-term relationships with key clients. As a senior leader in the company, you will play a critical role in ensuring the retention and growth of existing accounts while contributing to the company's strategic goals. Key responsibilities: Lead, mentor, and develop a team of 6 account managers, ensuring the team consistently delivers high-quality client service. Oversee the day-to-day operations of the account management function, ensuring client needs are met and expectations exceeded. Build and maintain strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships. Develop and implement strategies for account growth, identifying opportunities for upselling and cross-selling services. Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities. Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership. Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership. Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes. Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly.
Our client is a leading software development and IT consulting company, providing end-to-end solutions to global clients across various industries. Headquartered in New York City, they specialize in delivering high-quality digital products by leveraging cutting-edge technologies such as AI, IoT, and cloud services. Our client is seeking a dynamic and experienced Head of Account Management to lead our growing account management team in New York City. You will be responsible for overseeing a team of 6 account managers, driving client satisfaction, and fostering long-term relationships with key clients. As a senior leader in the company, you will play a critical role in ensuring the retention and growth of existing accounts while contributing to the company's strategic goals. Key responsibilities: Lead, mentor, and develop a team of 6 account managers, ensuring the team consistently delivers high-quality client service. Oversee the day-to-day operations of the account management function, ensuring client needs are met and expectations exceeded. Build and maintain strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships. Develop and implement strategies for account growth, identifying opportunities for upselling and cross-selling services. Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities. Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership. Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership. Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes. Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly.