Ernest N. Morial Convention Center
Network/Help Desk Technician
Ernest N. Morial Convention Center, New Orleans, Louisiana, United States, 70112
Network/Help Desk Technician
Major accountabilities include the following. Other duties may be assigned. Answer service calls in a courteous and professional manner to solicit favorable responses and experiences in dealing with MCCNO staff. Handle support calls and coordinate issues with the Desktop Support Team escalating to next Tier as appropriate. Respond to service calls as an assurance that desktop support is here to serve all end users, while exhibiting a team disposition. Clarify PC-related issues, software errors and answer general questions so that end users feel informed and able to perform their duties. Manage service tickets in an organized manner to ensure accuracy. Provide service and usage reports as requested. Properly document all service tickets. Diagnose end user hardware conflicts and provide solutions to remedy the issues. Perform software installations/upgrades. Troubleshoot printer problems, security-related concerns, networking and connectivity issues, device driver selection and installations. Provide PC and peripheral parts requirements, acquisition support and installations satisfying end user computing needs. Provide research and recommendations for improvements and opportunities. Maintain equipment inventory records/equipment replacement schedule. Perform other server non-OS services such as Activity Directory, Email, user accounts and permissions. Provide support in other Helpdesk activities as required. Required experience: Two to four years related experience and/or training; or equivalent combination of education and experience. Must be familiar with all aspects of Windows 10, PC administration, and Exchange email system support, Office 365. In-depth knowledge of industry standards related to PC hardware/software environments required. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws.
Major accountabilities include the following. Other duties may be assigned. Answer service calls in a courteous and professional manner to solicit favorable responses and experiences in dealing with MCCNO staff. Handle support calls and coordinate issues with the Desktop Support Team escalating to next Tier as appropriate. Respond to service calls as an assurance that desktop support is here to serve all end users, while exhibiting a team disposition. Clarify PC-related issues, software errors and answer general questions so that end users feel informed and able to perform their duties. Manage service tickets in an organized manner to ensure accuracy. Provide service and usage reports as requested. Properly document all service tickets. Diagnose end user hardware conflicts and provide solutions to remedy the issues. Perform software installations/upgrades. Troubleshoot printer problems, security-related concerns, networking and connectivity issues, device driver selection and installations. Provide PC and peripheral parts requirements, acquisition support and installations satisfying end user computing needs. Provide research and recommendations for improvements and opportunities. Maintain equipment inventory records/equipment replacement schedule. Perform other server non-OS services such as Activity Directory, Email, user accounts and permissions. Provide support in other Helpdesk activities as required. Required experience: Two to four years related experience and/or training; or equivalent combination of education and experience. Must be familiar with all aspects of Windows 10, PC administration, and Exchange email system support, Office 365. In-depth knowledge of industry standards related to PC hardware/software environments required. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws.