AAM Brand
Hoa Assistant Community Manager
Trilogy Lake Norman is Shea Homes' newest community in Denver, NC. This resort-style community offers amazing indoor and outdoor amenities, the centerpiece being a 30,000 square foot clubhouse with a luxurious grand living room. Social areas include gathering rooms, a lounge, and Signature Restaurant. There is a fitness center, indoor lap pool and a catering kitchen. This community now offers Virtual Livestream Events to include cooking classes, wine and spirits demos, fitness and wellness events, and much more. There is also a beautiful pool and patio for relaxing on sunny days, tennis and pickleball courts, while event lawns host activities for neighbors to get to know each other. Position Summary: Primarily responsible for assisting Community Manager(s) by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R's) and management contracts. Position Responsibilities: Provides administrative support and other tasks as directed to Community Manager. Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws. Develops a working relationship with community board members and various committees. Assists with community inspections of common areas according to AAM's management contract. Communicates with homeowners concerning compliance with CC&R's. Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals. Conducts routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs. Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance. Monitors software database to uphold guideline standards. Reviews and processes all Architectural applications/submissions to ensure accuracy and completeness for submission to ARC Maintains an effective process for tracking all architectural submittals and communicates effectively with the Arc Committee Chair as well as homeowners. Assists in reviewing bid proposals with Manager and provide excel spreadsheet summary. Maintains accurate and current association records, calendars and website. Meeting Minute Taker for all Open and Executive Board Meetings. Maintains strict adherence to community and company deadlines. Works with support staff and/or Community Manager to update community disclosure packages, oversee preparation of Orientation binders and provides Orientations with new Homeowners. Work with support staff and/or Community manager regarding Resident Concern Process. Performs other duties as directed. Knowledge, Skills & Abilities: Ability to multitask, and prepare and process large amounts of administrative items while being detail oriented. Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. Exceptional organization and tracking skills. Ability to function efficiently in a high volume, fast-paced environment. Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems. Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels. Excellent customer service skills. Strong computer software and internet proficiency. Excellent interpersonal skills: positive written and verbal communication abilities. Proven customer service experience, with a strong emphasis on problem resolution. Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors. Ability to work collaboratively and cooperatively within the department as well as with other departments. Ability to interpret, evaluate and explain governing documents (CC&R's) to homeowners, board members and staff members. Physical Demands & Work Environment: Sitting in an office setting utilizing a computer and other office equipment. May be required to lift boxes, fill paper trays, and other minor physical tasks. May be required to set up and take down chairs and tables. Walking throughout community as needed for inspections and other property needs as designated. Sitting and standing for moderate periods of time. Qualifications Education: Required:
High School or better. Experience: Required:
3 years: High school diploma or GED and three (3) years of full time, paid professional experience working in administrative/customer service role supporting management staff and/or project management. Preferred:
2 years: High school diploma or GED and two (2) years of full time, paid professional experience working onsite at a residential HOA/apartment community supporting a Community/Property Manager and residents. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Trilogy Lake Norman is Shea Homes' newest community in Denver, NC. This resort-style community offers amazing indoor and outdoor amenities, the centerpiece being a 30,000 square foot clubhouse with a luxurious grand living room. Social areas include gathering rooms, a lounge, and Signature Restaurant. There is a fitness center, indoor lap pool and a catering kitchen. This community now offers Virtual Livestream Events to include cooking classes, wine and spirits demos, fitness and wellness events, and much more. There is also a beautiful pool and patio for relaxing on sunny days, tennis and pickleball courts, while event lawns host activities for neighbors to get to know each other. Position Summary: Primarily responsible for assisting Community Manager(s) by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R's) and management contracts. Position Responsibilities: Provides administrative support and other tasks as directed to Community Manager. Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws. Develops a working relationship with community board members and various committees. Assists with community inspections of common areas according to AAM's management contract. Communicates with homeowners concerning compliance with CC&R's. Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals. Conducts routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs. Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance. Monitors software database to uphold guideline standards. Reviews and processes all Architectural applications/submissions to ensure accuracy and completeness for submission to ARC Maintains an effective process for tracking all architectural submittals and communicates effectively with the Arc Committee Chair as well as homeowners. Assists in reviewing bid proposals with Manager and provide excel spreadsheet summary. Maintains accurate and current association records, calendars and website. Meeting Minute Taker for all Open and Executive Board Meetings. Maintains strict adherence to community and company deadlines. Works with support staff and/or Community Manager to update community disclosure packages, oversee preparation of Orientation binders and provides Orientations with new Homeowners. Work with support staff and/or Community manager regarding Resident Concern Process. Performs other duties as directed. Knowledge, Skills & Abilities: Ability to multitask, and prepare and process large amounts of administrative items while being detail oriented. Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. Exceptional organization and tracking skills. Ability to function efficiently in a high volume, fast-paced environment. Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems. Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels. Excellent customer service skills. Strong computer software and internet proficiency. Excellent interpersonal skills: positive written and verbal communication abilities. Proven customer service experience, with a strong emphasis on problem resolution. Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors. Ability to work collaboratively and cooperatively within the department as well as with other departments. Ability to interpret, evaluate and explain governing documents (CC&R's) to homeowners, board members and staff members. Physical Demands & Work Environment: Sitting in an office setting utilizing a computer and other office equipment. May be required to lift boxes, fill paper trays, and other minor physical tasks. May be required to set up and take down chairs and tables. Walking throughout community as needed for inspections and other property needs as designated. Sitting and standing for moderate periods of time. Qualifications Education: Required:
High School or better. Experience: Required:
3 years: High school diploma or GED and three (3) years of full time, paid professional experience working in administrative/customer service role supporting management staff and/or project management. Preferred:
2 years: High school diploma or GED and two (2) years of full time, paid professional experience working onsite at a residential HOA/apartment community supporting a Community/Property Manager and residents. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.