Sound - Our People Make The Difference
RCM Operations Specialist
Sound - Our People Make The Difference, Washington, District Of Columbia, United States, 20001
RCM Operations Specialist
The Operations Specialist is tasked with gathering operational and workflow requirements from internal and external customers. This individual will complete analytical assessment of processes to identify root cause of incidences and provide recommendations for workflow process modifications. This individual will interface with internal customers to act as a functional and technical liaison for the end user group community. The Business Analyst will be responsible for implementing, documenting, and monitoring business processes and associated workflow automation and applications. Gather operational and workflow requirements to document, implement and monitor workflow processes. Identification of root cause(s) of workflow/process incident management. Creation of designed and approved processes, enhance the automation of the technical workflows, and provide monitoring/stabilization of current business processes Promptly identify any errors or other issues in claims processing. Identify denial trends and provide potential solutions while analyzing patient accounts Document detailed technical design for workflow automation, end user documentation and job aids. Complete special projects and provide project support as requested by senior leadership. Self-motivated: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what's next. Driven: Motivated to succeed and get things done at a high level of achievement. Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action. Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction. Resourceful: Proactive willingness to utilize available information and tools to figure things out. Independent, logical thinker with ability to perform detailed data analysis Advanced troubleshooting abilities, with ability to problem solve complex technical issues Ability to understand operational business processes, and apply technical/system knowledge Must demonstrate excellent professional communication skills through clearly written, concise and comprehensive documentation, strong technical writing skills Must be capable of executing and publishing written requirements utilizing the business intent and goals, while providing technical details to support workflow or system development Ability to develop and/or present training to operations trainers and/or business users Strong organizational, customer service, interpersonal, and time-management skills Ability to work independently or in a team environment, respectful of all positions at all levels Intermediate level skills in applications such as Microsoft Excel, Word, and Visio Additional skills preferred: o Knowledge of healthcare revenue cycle and AR. o Knowledge of research methodology, principles, and procedures Bachelor's degree or equivalent in education and/or experience in Healthcare Revenue Cycle 1-3 years of experience in Healthcare Revenue Cycle/AR along with workflow design and implementation
The Operations Specialist is tasked with gathering operational and workflow requirements from internal and external customers. This individual will complete analytical assessment of processes to identify root cause of incidences and provide recommendations for workflow process modifications. This individual will interface with internal customers to act as a functional and technical liaison for the end user group community. The Business Analyst will be responsible for implementing, documenting, and monitoring business processes and associated workflow automation and applications. Gather operational and workflow requirements to document, implement and monitor workflow processes. Identification of root cause(s) of workflow/process incident management. Creation of designed and approved processes, enhance the automation of the technical workflows, and provide monitoring/stabilization of current business processes Promptly identify any errors or other issues in claims processing. Identify denial trends and provide potential solutions while analyzing patient accounts Document detailed technical design for workflow automation, end user documentation and job aids. Complete special projects and provide project support as requested by senior leadership. Self-motivated: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what's next. Driven: Motivated to succeed and get things done at a high level of achievement. Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action. Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction. Resourceful: Proactive willingness to utilize available information and tools to figure things out. Independent, logical thinker with ability to perform detailed data analysis Advanced troubleshooting abilities, with ability to problem solve complex technical issues Ability to understand operational business processes, and apply technical/system knowledge Must demonstrate excellent professional communication skills through clearly written, concise and comprehensive documentation, strong technical writing skills Must be capable of executing and publishing written requirements utilizing the business intent and goals, while providing technical details to support workflow or system development Ability to develop and/or present training to operations trainers and/or business users Strong organizational, customer service, interpersonal, and time-management skills Ability to work independently or in a team environment, respectful of all positions at all levels Intermediate level skills in applications such as Microsoft Excel, Word, and Visio Additional skills preferred: o Knowledge of healthcare revenue cycle and AR. o Knowledge of research methodology, principles, and procedures Bachelor's degree or equivalent in education and/or experience in Healthcare Revenue Cycle 1-3 years of experience in Healthcare Revenue Cycle/AR along with workflow design and implementation