Personnel Board of Jefferson County
Public Safety Dispatch Supervisor - City of Irondale
Personnel Board of Jefferson County, Birmingham, Alabama, United States, 35210
Public Safety Dispatch Supervisor
The City of Irondale is seeking to hire a Public Safety Dispatch Supervisor to support our public safety agency by supervising public safety dispatch personnel. Employees in this job class train dispatch personnel on job duties and ensure there is appropriate coverage of the communications center at all times. The Public Safety Dispatch Supervisor will also perform dispatch duties to include receiving emergency and non-emergency calls in a communication center, entering all requests for service into the computer-aided dispatch (CAD), and dispatching public safety personnel as warranted. Work is performed in a call center setting, and employees operate a technological workstation to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-way radios, etc. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness. Compensation and benefits include competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. The pay range for this job is listed below: Irondale $56,118 - $87,048. Minimum qualifications include experience answering emergency 911 calls (i.e., law enforcement, fire, and/or medical), dispatching appropriate personnel and equipment, providing emergency medical dispatching assistance to callers, and maintaining constant awareness of computer dispatching equipment. No felony charges or convictions or misdemeanors involving violent offenses or issues of moral turpitude. Willing to submit to a general and criminal background check. Willing to work any shift (e.g., 8-hour, 12-hour) on any shift or day (e.g., nights, weekends, holidays) and overtime as needed. Preferred qualifications include at least two (2) years of experience as a Public Safety Dispatcher (formerly titled PSD II) in the Jefferson County Merit System. Experience training employees on work processes and/or procedures. Relevant emergency dispatch certification (e.g., Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD)). National Crime Information Center (NCIC) certification and/or Alabama Criminal Justice Information Center (ACJIC) certification. Typical job duties include answering and managing calls to allow effective communication and response of emergency responders (i.e., police, fire, emergency medical services (EMS)) for citizens during emergency situations. Attending and holding meetings and performing administrative duties to ensure compliance with assignments and department, state, and national guidelines. Dispatching public safety personnel (i.e., police, fire, and medical emergency) and informing responding units of pertinent information regarding emergency situations. Accessing and maintaining suspect and/or incident information by running database queries, updating databases, completing reports/logs, and filing documentation. Monitoring responses of public safety personnel and activities of other dispatchers to track progress, maintain communications, and ensure personnel safety. Operating technology-based workstation that includes multiple video monitors, multiple software programs running simultaneously, a personal computer, phone lines, headsets, and alarm boards in order to receive, forward, and monitor calls for services. Performing miscellaneous duties such as handling incoming and outgoing monies for reports, monitoring the weather, and updating information. Engaging in activities designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines. Providing information and referrals to citizens, public safety personnel, media, etc. by responding to calls involving non-emergency situations. Supervising staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training. Training new employees, interns, or temporary employees how to perform the job to ensure employees are able to appropriately handle emergency calls and provide citizen and emergency personnel with necessary information. Physical demands are primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. Work environment is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc. Job requires working holidays, overtime (e.g., in the morning, during lunch, or after normal working hours), and/or nights. The Personnel Board of Jefferson County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The City of Irondale is seeking to hire a Public Safety Dispatch Supervisor to support our public safety agency by supervising public safety dispatch personnel. Employees in this job class train dispatch personnel on job duties and ensure there is appropriate coverage of the communications center at all times. The Public Safety Dispatch Supervisor will also perform dispatch duties to include receiving emergency and non-emergency calls in a communication center, entering all requests for service into the computer-aided dispatch (CAD), and dispatching public safety personnel as warranted. Work is performed in a call center setting, and employees operate a technological workstation to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-way radios, etc. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness. Compensation and benefits include competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. The pay range for this job is listed below: Irondale $56,118 - $87,048. Minimum qualifications include experience answering emergency 911 calls (i.e., law enforcement, fire, and/or medical), dispatching appropriate personnel and equipment, providing emergency medical dispatching assistance to callers, and maintaining constant awareness of computer dispatching equipment. No felony charges or convictions or misdemeanors involving violent offenses or issues of moral turpitude. Willing to submit to a general and criminal background check. Willing to work any shift (e.g., 8-hour, 12-hour) on any shift or day (e.g., nights, weekends, holidays) and overtime as needed. Preferred qualifications include at least two (2) years of experience as a Public Safety Dispatcher (formerly titled PSD II) in the Jefferson County Merit System. Experience training employees on work processes and/or procedures. Relevant emergency dispatch certification (e.g., Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD)). National Crime Information Center (NCIC) certification and/or Alabama Criminal Justice Information Center (ACJIC) certification. Typical job duties include answering and managing calls to allow effective communication and response of emergency responders (i.e., police, fire, emergency medical services (EMS)) for citizens during emergency situations. Attending and holding meetings and performing administrative duties to ensure compliance with assignments and department, state, and national guidelines. Dispatching public safety personnel (i.e., police, fire, and medical emergency) and informing responding units of pertinent information regarding emergency situations. Accessing and maintaining suspect and/or incident information by running database queries, updating databases, completing reports/logs, and filing documentation. Monitoring responses of public safety personnel and activities of other dispatchers to track progress, maintain communications, and ensure personnel safety. Operating technology-based workstation that includes multiple video monitors, multiple software programs running simultaneously, a personal computer, phone lines, headsets, and alarm boards in order to receive, forward, and monitor calls for services. Performing miscellaneous duties such as handling incoming and outgoing monies for reports, monitoring the weather, and updating information. Engaging in activities designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines. Providing information and referrals to citizens, public safety personnel, media, etc. by responding to calls involving non-emergency situations. Supervising staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training. Training new employees, interns, or temporary employees how to perform the job to ensure employees are able to appropriately handle emergency calls and provide citizen and emergency personnel with necessary information. Physical demands are primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. Work environment is conducted almost exclusively indoors in a call center setting. Work involves use of standard office equipment, such as computer, phone, copier, etc. Job requires working holidays, overtime (e.g., in the morning, during lunch, or after normal working hours), and/or nights. The Personnel Board of Jefferson County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.