Whim Hospitality
Director of Guest Experience
Nestled on 280 pristine acres in the Texas Hill Country, Camp Lucy is a Forbes Travel Guide-recognized luxury resort blending natural beauty with refined hospitality. Our property features: Five Distinct Event Venues: From the romantic, chapel-style Sacred Oaks to the rustic-chic Ian's Chapel, hosting over 200 weddings and events annually. Tillie's Restaurant: A James Beard Award-nominated farm-to-table dining experience with Hill Country vistas. Boutique Lodging: 50 luxe accommodations, including Vineyard Cottages and Safari Tents, designed to harmonize with the landscape. Legacy of Preservation: Founded on a passion for restoring historic global artifacts, Camp Lucy's design weaves Vietnamese pagodas, French limestone, and Texas craftsmanship. As the Director of Guest Experience, you will lead the charge in creating unparalleled experiences for our guests, ensuring that every interaction reflects Camp Lucy's commitment to service excellence and authentic hospitality. You will be responsible for overseeing account management, lodging, front desk operations, and activities, serving as a vital partner to the General Manager. Enhance Guest Experiences: Walk the property regularly to interact with guests, gather feedback, and design immersive experiences that exceed expectations. Develop seasonal and themed packages to engage guests and encourage repeat visits. Lead Operational Excellence: Oversee daily operations of lodging, front desk, and activities, ensuring efficiency and a seamless guest journey from arrival to departure. Develop and implement standard operating procedures for all guest-facing processes to ensure consistency and quality. Manage Staff Development: Recruit, train, and mentor staff across all departments, fostering a service-oriented culture and commitment to guest satisfaction. Conduct regular performance reviews and provide coaching to drive team engagement and professional growth. Drive Financial Performance: Utilize financial acumen to manage departmental budgets effectively, implement cost-control measures, and analyze financial reports to enhance guest offerings. Track key performance indicators (KPIs) related to guest satisfaction and operational efficiency, using insights to drive improvements. Create Strategic Partnerships: Collaborate with local businesses and community organizations to enhance guest experiences through unique offerings and partnerships. Develop and maintain relationships with key clients to create memorable experiences for groups and events. Qualifications: Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred. Experience: Minimum of 5 years of experience in guest services or hospitality management, with knowledge of full-service hospitality businesses and venues; experience in multi-faceted hospitality locations is highly desirable. Leadership Skills: Proven ability to lead and inspire a diverse team, with strong interpersonal skills and a passion for guest satisfaction. Financial Acumen: Solid understanding of financial management principles, including budgeting, forecasting, and financial reporting. Communication Skills: Excellent verbal and written communication skills, capable of engaging effectively with guests, staff, and stakeholders. Problem-Solving Skills: Strong analytical and critical thinking abilities, with a commitment to creating innovative solutions that enhance guest experiences. Why Join Us: Be a Legacy Builder: Shape the guest experience that honors Camp Lucy's commitment to preservation, authenticity, and hospitality. Luxury Perks: Enjoy complimentary stays in Vineyard Cottages, monthly spa credits, and exclusive dining experiences at Tillie's. Impact: Lead a dedicated team that embodies our mission: "Be a River where good things flow through us to others." Apply Today: Send your resume and a cover letter detailing your experience and vision for guest experience management to careers@whimhospitality.com.
Nestled on 280 pristine acres in the Texas Hill Country, Camp Lucy is a Forbes Travel Guide-recognized luxury resort blending natural beauty with refined hospitality. Our property features: Five Distinct Event Venues: From the romantic, chapel-style Sacred Oaks to the rustic-chic Ian's Chapel, hosting over 200 weddings and events annually. Tillie's Restaurant: A James Beard Award-nominated farm-to-table dining experience with Hill Country vistas. Boutique Lodging: 50 luxe accommodations, including Vineyard Cottages and Safari Tents, designed to harmonize with the landscape. Legacy of Preservation: Founded on a passion for restoring historic global artifacts, Camp Lucy's design weaves Vietnamese pagodas, French limestone, and Texas craftsmanship. As the Director of Guest Experience, you will lead the charge in creating unparalleled experiences for our guests, ensuring that every interaction reflects Camp Lucy's commitment to service excellence and authentic hospitality. You will be responsible for overseeing account management, lodging, front desk operations, and activities, serving as a vital partner to the General Manager. Enhance Guest Experiences: Walk the property regularly to interact with guests, gather feedback, and design immersive experiences that exceed expectations. Develop seasonal and themed packages to engage guests and encourage repeat visits. Lead Operational Excellence: Oversee daily operations of lodging, front desk, and activities, ensuring efficiency and a seamless guest journey from arrival to departure. Develop and implement standard operating procedures for all guest-facing processes to ensure consistency and quality. Manage Staff Development: Recruit, train, and mentor staff across all departments, fostering a service-oriented culture and commitment to guest satisfaction. Conduct regular performance reviews and provide coaching to drive team engagement and professional growth. Drive Financial Performance: Utilize financial acumen to manage departmental budgets effectively, implement cost-control measures, and analyze financial reports to enhance guest offerings. Track key performance indicators (KPIs) related to guest satisfaction and operational efficiency, using insights to drive improvements. Create Strategic Partnerships: Collaborate with local businesses and community organizations to enhance guest experiences through unique offerings and partnerships. Develop and maintain relationships with key clients to create memorable experiences for groups and events. Qualifications: Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred. Experience: Minimum of 5 years of experience in guest services or hospitality management, with knowledge of full-service hospitality businesses and venues; experience in multi-faceted hospitality locations is highly desirable. Leadership Skills: Proven ability to lead and inspire a diverse team, with strong interpersonal skills and a passion for guest satisfaction. Financial Acumen: Solid understanding of financial management principles, including budgeting, forecasting, and financial reporting. Communication Skills: Excellent verbal and written communication skills, capable of engaging effectively with guests, staff, and stakeholders. Problem-Solving Skills: Strong analytical and critical thinking abilities, with a commitment to creating innovative solutions that enhance guest experiences. Why Join Us: Be a Legacy Builder: Shape the guest experience that honors Camp Lucy's commitment to preservation, authenticity, and hospitality. Luxury Perks: Enjoy complimentary stays in Vineyard Cottages, monthly spa credits, and exclusive dining experiences at Tillie's. Impact: Lead a dedicated team that embodies our mission: "Be a River where good things flow through us to others." Apply Today: Send your resume and a cover letter detailing your experience and vision for guest experience management to careers@whimhospitality.com.