Sigma
Service Complaints Representative
In this role you will work in a dynamic, fast paced, high energy, and rewarding team environment focused on delivering a better customer experience for both our external and internal customers. Resolve service complaints from customers while adhering to MilliporeSigma's return policy. Investigate, process, and record lost or damaged orders, non-product complaints, credit and/or rebill requests, and returns ensuring each transaction is processed within established guidelines, values, and customer specifications. Investigate and correct unauthorized returns. Highlight error trends and work with supporting departments to analyze and prevent future errors. Highlight frequent errors for Service Complaints Manager. Process service request complaints from customers and internal partners. Process customer returns and arrange for carrier pickups where necessary. Process credits and/or replacements for product quality issues. Educate customers on correct processes to prevent future errors, when appropriate. Interface and interact with supporting departments including Credit & Collections Technical Service, Finance, Distribution and Sales to assist one another with orders and information. Use SAP and other Customer Service applications that house customer information, policies, and procedures. Travel up to 10% Minimum Qualifications: High School Diploma or GED. 1+ year of customer service experience. 1+ year experience working with Oracle and or SAP systems. Preferred Qualifications: Associates Degree. Experience in a call center environment. Knowledge of SAP systems and/or Salesforce. Utilization of ERP software and internet tools. Intermediate Microsoft Office experience. Strong knowledge around MilliporeSigma's organizational structure, business practices and customer base. Strong interpersonal communication and written skills, proactive problem-solving skills, and multitasking skills. The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
In this role you will work in a dynamic, fast paced, high energy, and rewarding team environment focused on delivering a better customer experience for both our external and internal customers. Resolve service complaints from customers while adhering to MilliporeSigma's return policy. Investigate, process, and record lost or damaged orders, non-product complaints, credit and/or rebill requests, and returns ensuring each transaction is processed within established guidelines, values, and customer specifications. Investigate and correct unauthorized returns. Highlight error trends and work with supporting departments to analyze and prevent future errors. Highlight frequent errors for Service Complaints Manager. Process service request complaints from customers and internal partners. Process customer returns and arrange for carrier pickups where necessary. Process credits and/or replacements for product quality issues. Educate customers on correct processes to prevent future errors, when appropriate. Interface and interact with supporting departments including Credit & Collections Technical Service, Finance, Distribution and Sales to assist one another with orders and information. Use SAP and other Customer Service applications that house customer information, policies, and procedures. Travel up to 10% Minimum Qualifications: High School Diploma or GED. 1+ year of customer service experience. 1+ year experience working with Oracle and or SAP systems. Preferred Qualifications: Associates Degree. Experience in a call center environment. Knowledge of SAP systems and/or Salesforce. Utilization of ERP software and internet tools. Intermediate Microsoft Office experience. Strong knowledge around MilliporeSigma's organizational structure, business practices and customer base. Strong interpersonal communication and written skills, proactive problem-solving skills, and multitasking skills. The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.