University of Chicago
Assistant Director, Alumni and Volunteer Experience
University of Chicago, Chicago, Illinois, United States, 60601
Assistant Director, Alumni And Volunteer Experience
The Assistant Director, Alumni and Volunteer Experience, is an integral part of a team dedicated to providing best-in-class intellectual engagement experiences to the UChicago alumni community as part of the University's alumni engagement strategy. The position is responsible for supporting a variety of programs including the alumni travel program and the Harper Lecture series, which are designed to engage the alumni community worldwide, increase participation, and advance the objectives of the UChicago alumni office, divisional alumni initiatives, and the broader University. This role administers programs and fundraisers designed to engage the alumni community worldwide, increase participation, and advance the objectives of the Alumni Associations, the broader University and divisional alumni initiatives. Works with the Alumni Board of Governors or other divisional groups to create and implement guidelines to govern shared interest groups through receiving a moderate level of guidance and direction. Responsibilities Assists with the creation and execution of plans for intellectual engagement programming, with a focus on strengthening connections between alumni and the University; deepening alumni pride; and enhancing and expanding engagement opportunities for the global UChicago alumni community. Helps develop and strengthen key relationships with internal and external partners to create and execute best-in-class intellectual engagement programming. Serves as primary point of contact for the Alumni Travel Program, responding to all inquiries. Coordinates all alumni travel communications and promotions, including website, newsletter, and email communications. Helps manage external travel operator relationships, serving as primary point of contact. Participates in the planning, coordination, implementation, and evaluation of alumni travel programs. Tracks program expenses and income, reporting on and analyzing expenses and revenue. Manages all alumni travel reservation and insurance data and records with accuracy and attention to detail. Manages the coordination of invitation lists for intellectual engagement programs. Assesses trends and presents findings. Tracks survey data and analyzes results. Makes recommendations based on these analyses. Maintains accurate and detailed records, timelines, and process documents, and updates databases regularly. Provides white-glove customer service to all intellectual engagement program participants. Leverages a variety of resources to develop and maintain a deep understanding of University priorities and faculty research. Uses this knowledge to shape intellectual programming with a focus on increasing alumni awareness of, and fluency in, University priorities. Seeks opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions and with an eye towards broadly diversifying the advancement profession. Develops, plans, implements and maintains alumni programs and volunteer activities that connect students and alumni in any existing or new alumni clubs and formed committees. Establishes and maintains metrics of success and makes sure those are present in departmental strategic plans, goals setting, and the annual budget. Performs other related work as needed. Minimum Qualifications Education: Minimum requirements include a college or university degree in related field. Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline. Certifications: --- Preferred Qualifications Education: Advanced degree. Experience: Minimum two years of professional work experience in event, meeting, or conference planning; development; alumni relations; or similar field. Working with faculty and university leadership. Technical Skills or Knowledge: Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including the University's donor relationship management system. Proficient with Google workspace. Proficient with Microsoft Office Suite. Preferred Competencies: Act with integrity, professionalism, and confidentiality. Work collegially and collaboratively in a team setting. Prioritize multiple projects and independently follow through with detail. Self-motivated and take initiative. Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively. Strong commitment to customer service. Working Conditions: This position has a hybrid work schedule which includes weekly in office presence. Standard office environment. Travel to campus and/or non-campus locations for University business. Work evenings and weekends as needed. This position is located in Hyde Park at 5235 South Harper Court. Application Documents: Resume/CV (required) Cover Letter, addressed to Hiring Committee (preferred) When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
The Assistant Director, Alumni and Volunteer Experience, is an integral part of a team dedicated to providing best-in-class intellectual engagement experiences to the UChicago alumni community as part of the University's alumni engagement strategy. The position is responsible for supporting a variety of programs including the alumni travel program and the Harper Lecture series, which are designed to engage the alumni community worldwide, increase participation, and advance the objectives of the UChicago alumni office, divisional alumni initiatives, and the broader University. This role administers programs and fundraisers designed to engage the alumni community worldwide, increase participation, and advance the objectives of the Alumni Associations, the broader University and divisional alumni initiatives. Works with the Alumni Board of Governors or other divisional groups to create and implement guidelines to govern shared interest groups through receiving a moderate level of guidance and direction. Responsibilities Assists with the creation and execution of plans for intellectual engagement programming, with a focus on strengthening connections between alumni and the University; deepening alumni pride; and enhancing and expanding engagement opportunities for the global UChicago alumni community. Helps develop and strengthen key relationships with internal and external partners to create and execute best-in-class intellectual engagement programming. Serves as primary point of contact for the Alumni Travel Program, responding to all inquiries. Coordinates all alumni travel communications and promotions, including website, newsletter, and email communications. Helps manage external travel operator relationships, serving as primary point of contact. Participates in the planning, coordination, implementation, and evaluation of alumni travel programs. Tracks program expenses and income, reporting on and analyzing expenses and revenue. Manages all alumni travel reservation and insurance data and records with accuracy and attention to detail. Manages the coordination of invitation lists for intellectual engagement programs. Assesses trends and presents findings. Tracks survey data and analyzes results. Makes recommendations based on these analyses. Maintains accurate and detailed records, timelines, and process documents, and updates databases regularly. Provides white-glove customer service to all intellectual engagement program participants. Leverages a variety of resources to develop and maintain a deep understanding of University priorities and faculty research. Uses this knowledge to shape intellectual programming with a focus on increasing alumni awareness of, and fluency in, University priorities. Seeks opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions and with an eye towards broadly diversifying the advancement profession. Develops, plans, implements and maintains alumni programs and volunteer activities that connect students and alumni in any existing or new alumni clubs and formed committees. Establishes and maintains metrics of success and makes sure those are present in departmental strategic plans, goals setting, and the annual budget. Performs other related work as needed. Minimum Qualifications Education: Minimum requirements include a college or university degree in related field. Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline. Certifications: --- Preferred Qualifications Education: Advanced degree. Experience: Minimum two years of professional work experience in event, meeting, or conference planning; development; alumni relations; or similar field. Working with faculty and university leadership. Technical Skills or Knowledge: Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including the University's donor relationship management system. Proficient with Google workspace. Proficient with Microsoft Office Suite. Preferred Competencies: Act with integrity, professionalism, and confidentiality. Work collegially and collaboratively in a team setting. Prioritize multiple projects and independently follow through with detail. Self-motivated and take initiative. Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively. Strong commitment to customer service. Working Conditions: This position has a hybrid work schedule which includes weekly in office presence. Standard office environment. Travel to campus and/or non-campus locations for University business. Work evenings and weekends as needed. This position is located in Hyde Park at 5235 South Harper Court. Application Documents: Resume/CV (required) Cover Letter, addressed to Hiring Committee (preferred) When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.