State Street
Head Of Sales Operations
Charles River Development is seeking an experienced and strategic Head of Sales Operations to lead and evolve our global sales operations function. Reporting directly to senior sales leadership, this individual will play a key role in optimizing the performance of our sales organization through data-driven decision-making, streamlined operations, and strong cross-functional alignment. The ideal candidate will have extensive experience in enterprise software sales environments, supporting complex global teams, with a strong focus on pipeline management, forecasting accuracy, reporting, and operational governance. As CRD continues to expand globally, driving consistency and transparency across the sales process is critical. The Head of Sales Operations will partner closely with senior sales leadership, finance, and cross-functional stakeholders to build and maintain a scalable sales infrastructure that enables growth, improves visibility, and ensures accountability across the organization. Responsibilities
Lead the global sales operations function supporting direct and partner sales teams across all geographies. Own the end-to-end sales pipeline and forecasting processes, ensuring accuracy, timeliness, and consistency in data and reporting. Provide in-depth analysis of sales performance, pipeline trends, conversion rates, and territory coverage to support strategic planning and decision-making. Develop and maintain standardized reporting dashboards and tools for sales leadership, executive management, and other key stakeholders. Ensure data integrity within CRM and other sales systems, and partner with internal teams to drive continuous improvement in tools and reporting infrastructure. Manage and develop the global Sales Enablement team to ensure the CRD salesforce is equipped with the right tools, training, and content to succeed. Collaborate with finance, legal, and compliance teams to support operational governance, internal policy adherence, and risk management throughout the sales process. Identify opportunities to improve and scale sales processes, eliminate inefficiencies, and drive operational excellence across the sales organization. Serve as a strategic advisor to sales leadership, providing insights and recommendations that influence growth initiatives and performance optimization. Skills We Value
Strong analytical skills and the ability to turn complex data into actionable insights. Clear communication and stakeholder management skills, with the ability to influence at all levels. Detail-oriented, operational mindset with the ability to drive scalable process improvements. Deep understanding of enterprise software sales cycles, forecasting methodologies, and sales reporting best practices. Education & Preferred Qualifications: 10+ years of experience in Sales Operations or a related field, with at least 5 years in a leadership capacity. Experience supporting global sales teams in an enterprise software environment is required. Bachelor's degree required; MBA or equivalent advanced degree preferred. Expertise with Salesforce and sales analytics platforms (e.g., Clari, Tableau, Excel). Familiarity with risk, compliance, and legal frameworks in SaaS or enterprise technology sales. Salary Range: $115,000 - $190,000 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Charles River Development is seeking an experienced and strategic Head of Sales Operations to lead and evolve our global sales operations function. Reporting directly to senior sales leadership, this individual will play a key role in optimizing the performance of our sales organization through data-driven decision-making, streamlined operations, and strong cross-functional alignment. The ideal candidate will have extensive experience in enterprise software sales environments, supporting complex global teams, with a strong focus on pipeline management, forecasting accuracy, reporting, and operational governance. As CRD continues to expand globally, driving consistency and transparency across the sales process is critical. The Head of Sales Operations will partner closely with senior sales leadership, finance, and cross-functional stakeholders to build and maintain a scalable sales infrastructure that enables growth, improves visibility, and ensures accountability across the organization. Responsibilities
Lead the global sales operations function supporting direct and partner sales teams across all geographies. Own the end-to-end sales pipeline and forecasting processes, ensuring accuracy, timeliness, and consistency in data and reporting. Provide in-depth analysis of sales performance, pipeline trends, conversion rates, and territory coverage to support strategic planning and decision-making. Develop and maintain standardized reporting dashboards and tools for sales leadership, executive management, and other key stakeholders. Ensure data integrity within CRM and other sales systems, and partner with internal teams to drive continuous improvement in tools and reporting infrastructure. Manage and develop the global Sales Enablement team to ensure the CRD salesforce is equipped with the right tools, training, and content to succeed. Collaborate with finance, legal, and compliance teams to support operational governance, internal policy adherence, and risk management throughout the sales process. Identify opportunities to improve and scale sales processes, eliminate inefficiencies, and drive operational excellence across the sales organization. Serve as a strategic advisor to sales leadership, providing insights and recommendations that influence growth initiatives and performance optimization. Skills We Value
Strong analytical skills and the ability to turn complex data into actionable insights. Clear communication and stakeholder management skills, with the ability to influence at all levels. Detail-oriented, operational mindset with the ability to drive scalable process improvements. Deep understanding of enterprise software sales cycles, forecasting methodologies, and sales reporting best practices. Education & Preferred Qualifications: 10+ years of experience in Sales Operations or a related field, with at least 5 years in a leadership capacity. Experience supporting global sales teams in an enterprise software environment is required. Bachelor's degree required; MBA or equivalent advanced degree preferred. Expertise with Salesforce and sales analytics platforms (e.g., Clari, Tableau, Excel). Familiarity with risk, compliance, and legal frameworks in SaaS or enterprise technology sales. Salary Range: $115,000 - $190,000 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.