Mecklenburg County
Librarian - Adult Services
Mecklenburg County, Charlotte, North Carolina, United States, 28202
Librarian- Adult Services Charlotte Mecklenburg Library
Salary Range $53,296.78 - $66,620.97 This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job. Charlotte Mecklenburg Library is one of America's leading urban public libraries, serving one of the country's great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville
all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas. Location: University City Regional Library 5528 Waters Edge Village Drive Charlotte, NC 28262 Position Summary: The Adult Services Librarian will work to support the educational, personal, and professional goals of adults through all phases of life, from early adulthood to post-career adulthood. With a focus on both peer-to-peer learning and intentional 1-on-1 interactions, adult programming supports the skills development of adults in a safe and comfortable environment. Librarians are expected to connect adults with needed resources, provide basic technology instruction and assistance, and build positive relationships with partners and community presenters to provide highly relevant programming. Librarians are expected to exceed minimum programming expectations for their department and act as leaders for outcomes-focused adult programs within their branch and systemwide. In addition to programming, this position is responsible for providing frontline customer service to customers of all ages in the library branch. This includes technology assistance and assisting customers in accessing the full spectrum of library resources in multiple formats - print, digital, media, programs and classes. Other responsibilities include responding to reference, research/homework and readers' advisory requests; explaining and interpreting the library's services, policies and procedures; developing, managing and promoting the library's collection of materials. Essential Functions: Meet customers' informational, research and pleasure reading needs by matching requests to appropriate resources. Determine the timeliest, authoritative and appropriate information source for each customer, based on questions asked, the information required, and the format (print, non-print) that provides the most effective delivery. Train customers in the use of electronic reference resources, internet searches, e-books and digital downloads; provide guidance and instruction for both general and specific requests. Enables customers to operate PCs, tablets, mobile devices to access digital materials. Troubleshoot problems or instructs customers in the use of software and hardware. Assesses the level of instruction needed to use technology. Manage and maintain library materials in specific, assigned areas of the collection by noting community needs and customer requests, consulting reviews and bibliographies, checking lost and missing reports and recommending purchases. Perform relevant collection management tasks to ensure that resources are available to meet the informational and recreational needs of the community. Provide quality programming for a targeted audience; creates promotional materials and merchandises collection with displays. Develop varied and creative programs, publications and displays to enhance library services. Continue professional development through workshops, classes, webinars, conferences, retreats, etc. request marketing assistance. Choose activities to enhance or develop skills needed to meet professional or learning goals. Perform administrative duties that may include serving as manager on duty, scheduling employees, submitting maintenance and IT tickets, dealing with customer concerns, reserving meeting rooms, interpreting and enforcing library policy. Exercise sound judgment and uses available resources to determine the action needed. Minimum Qualifications: Minimum of two years of public library experience Education: Master's degree in library science from an ALA-accredited institution Licenses and Certifications: NC Public Library certification required or must be obtained within 12 months of hires Preferred Qualifications: Experience with providing adult programs in a public library setting Experience teaching digital literacy sessions or other relevant teaching experience for adults and older adults Project-based leadership experience that demonstrates ability to think strategically, organize tasks, and meet project goals Knowledge, Skills and Abilities: Knowledge of Library science Reference interview process Familiarity with the library's classification system, cataloging interface of the Online Public Access Catalog and OCLC/MARC records Skills: Familiarity with readers' advisory and reference resources Excellent customer service, including strong verbal and written skills Working with a diverse population Assessing a customer's needs and abilities to match them with the appropriate information or materials Excellent time-management skills with attention to detail Abilities: Decision- Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences Collaboration: Working effectively and cooperatively with others; establishing and maintain good working relationships Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application Computer Skills: Advanced proficiency in various computer applications Technological adeptness with PCs, tablets and mobile devices, internet and database searching, and email Comfortable using Zoom, Teams, and other online meeting platforms Work Environment: Works in an office setting with moderate noise Selection: This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement: This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Salary Range $53,296.78 - $66,620.97 This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job. Charlotte Mecklenburg Library is one of America's leading urban public libraries, serving one of the country's great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville
all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas. Location: University City Regional Library 5528 Waters Edge Village Drive Charlotte, NC 28262 Position Summary: The Adult Services Librarian will work to support the educational, personal, and professional goals of adults through all phases of life, from early adulthood to post-career adulthood. With a focus on both peer-to-peer learning and intentional 1-on-1 interactions, adult programming supports the skills development of adults in a safe and comfortable environment. Librarians are expected to connect adults with needed resources, provide basic technology instruction and assistance, and build positive relationships with partners and community presenters to provide highly relevant programming. Librarians are expected to exceed minimum programming expectations for their department and act as leaders for outcomes-focused adult programs within their branch and systemwide. In addition to programming, this position is responsible for providing frontline customer service to customers of all ages in the library branch. This includes technology assistance and assisting customers in accessing the full spectrum of library resources in multiple formats - print, digital, media, programs and classes. Other responsibilities include responding to reference, research/homework and readers' advisory requests; explaining and interpreting the library's services, policies and procedures; developing, managing and promoting the library's collection of materials. Essential Functions: Meet customers' informational, research and pleasure reading needs by matching requests to appropriate resources. Determine the timeliest, authoritative and appropriate information source for each customer, based on questions asked, the information required, and the format (print, non-print) that provides the most effective delivery. Train customers in the use of electronic reference resources, internet searches, e-books and digital downloads; provide guidance and instruction for both general and specific requests. Enables customers to operate PCs, tablets, mobile devices to access digital materials. Troubleshoot problems or instructs customers in the use of software and hardware. Assesses the level of instruction needed to use technology. Manage and maintain library materials in specific, assigned areas of the collection by noting community needs and customer requests, consulting reviews and bibliographies, checking lost and missing reports and recommending purchases. Perform relevant collection management tasks to ensure that resources are available to meet the informational and recreational needs of the community. Provide quality programming for a targeted audience; creates promotional materials and merchandises collection with displays. Develop varied and creative programs, publications and displays to enhance library services. Continue professional development through workshops, classes, webinars, conferences, retreats, etc. request marketing assistance. Choose activities to enhance or develop skills needed to meet professional or learning goals. Perform administrative duties that may include serving as manager on duty, scheduling employees, submitting maintenance and IT tickets, dealing with customer concerns, reserving meeting rooms, interpreting and enforcing library policy. Exercise sound judgment and uses available resources to determine the action needed. Minimum Qualifications: Minimum of two years of public library experience Education: Master's degree in library science from an ALA-accredited institution Licenses and Certifications: NC Public Library certification required or must be obtained within 12 months of hires Preferred Qualifications: Experience with providing adult programs in a public library setting Experience teaching digital literacy sessions or other relevant teaching experience for adults and older adults Project-based leadership experience that demonstrates ability to think strategically, organize tasks, and meet project goals Knowledge, Skills and Abilities: Knowledge of Library science Reference interview process Familiarity with the library's classification system, cataloging interface of the Online Public Access Catalog and OCLC/MARC records Skills: Familiarity with readers' advisory and reference resources Excellent customer service, including strong verbal and written skills Working with a diverse population Assessing a customer's needs and abilities to match them with the appropriate information or materials Excellent time-management skills with attention to detail Abilities: Decision- Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences Collaboration: Working effectively and cooperatively with others; establishing and maintain good working relationships Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application Computer Skills: Advanced proficiency in various computer applications Technological adeptness with PCs, tablets and mobile devices, internet and database searching, and email Comfortable using Zoom, Teams, and other online meeting platforms Work Environment: Works in an office setting with moderate noise Selection: This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement: This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.