Screencastify
Customer Success Training and Operations Coordinator
Screencastify, Chicago, Illinois, United States, 60701
Customer Success Training And Operations Coordinator
Screencastify is on a mission to improve learning outcomes and communication through video, empowering educators and students across the globe. With over 15M users and a dominant presence in K-12, we're seeking a Customer Success Training And Operations Coordinator who thrives on shaping educator training, driving execution and always putting the customer first. Why This Role Matters You'll shape how thousands of educators learn by creating engaging, repeatable training that drives real classroom impact. You'll execute on key customer-facing operations, working across teams to ensure every interaction is smooth, effective, and valuable. You'll be the voice of the customeradvocating for their success and helping improve our product and experience. What You'll Do Design and lead live training sessions for educators during and after school hours. Work with CSMs to build clear onboarding, training, and certification paths for users. Run our webinar program with consistent branding, structure, and outcomes. Collaborate with Marketing to highlight customer success stories. Support Customer Success processes, playbooks, tools, and data accuracy across the full customer journey. Gather feedback to improve product, content, and CS strategies. Share insights on K12 and edtech trends. Look for ways to streamline and automate CS operations. Work closely with Sales, RevOps, and Product to ensure smooth transitions and workflows for customers.
Screencastify is on a mission to improve learning outcomes and communication through video, empowering educators and students across the globe. With over 15M users and a dominant presence in K-12, we're seeking a Customer Success Training And Operations Coordinator who thrives on shaping educator training, driving execution and always putting the customer first. Why This Role Matters You'll shape how thousands of educators learn by creating engaging, repeatable training that drives real classroom impact. You'll execute on key customer-facing operations, working across teams to ensure every interaction is smooth, effective, and valuable. You'll be the voice of the customeradvocating for their success and helping improve our product and experience. What You'll Do Design and lead live training sessions for educators during and after school hours. Work with CSMs to build clear onboarding, training, and certification paths for users. Run our webinar program with consistent branding, structure, and outcomes. Collaborate with Marketing to highlight customer success stories. Support Customer Success processes, playbooks, tools, and data accuracy across the full customer journey. Gather feedback to improve product, content, and CS strategies. Share insights on K12 and edtech trends. Look for ways to streamline and automate CS operations. Work closely with Sales, RevOps, and Product to ensure smooth transitions and workflows for customers.