Government Jobs
Director of Communications and Customer Experience
Government Jobs, Riverside, California, United States, 92501
Director Of Communications And Customer Experience
This listing closes on 7/24/2025 at 5:00 PM Pacific Time (US & Canada); Tijuana. Employer: Western Municipal Water District Salary: $178,406.00 - $265,529.00 Annually Location: 14205 Meridian Parkway Riverside, CA Job Type: Full Time Job Number: 25-25 Department: Management Opening Date: 06/16/2025 Closing Date: 7/24/2025 at 5:00 PM Pacific Time (US & Canada); Tijuana Description
To view the full marketing brochure, please click
HERE . Typical Qualifications
Typical qualifications: Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses/certifications as outlined below: Education:
Bachelor's degree in Marketing, Communication, Public Relations, Public Administration, Political Science, or related field.
Master's degree in a related field is highly desired and can substitute for one year of experience. Experience:
Minimum 9 years of progressive responsibilities in the development and coordination of customer experience, communications, outreach, government relations, legislation, customer service, or related area.
Minimum five (5) years in a management/supervisory capacity. Experience overseeing human-centered design and integrating customer experience insights into business decisions in a government or special district water utility setting is a plus. Required License / Certification:
Accreditation in Public Relations (APR) through the Public Relations Society of America (PRSA), California Association of Public Information Officials (CAPIO) or a similar organization.
Certified Customer Experience Professional through the Customer Service Institute of America or similar. To be considered: Along with the application, please submit a compelling cover letter and comprehensive resume that speaks to your interest in Western Water's mission and how your background aligns with the key qualifications we're seeking for the Director of Communications and Customer Experience. Western Water is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Candidate review will begin immediately upon receipt of application materials. Supplemental Information
Position FLSA Status: This position is at-will, exempt, unrepresented, and non-classified. Western Water employees are expected to work overtime, weekends, evenings, and holidays as required to accommodate the agency needs, in addition to responding as a Disaster Emergency Service Worker. Click the link to view the full job classification description:
Class Specifications | Sorted by Class Title ascending | (governmentjobs.com) Health And Welfare Benefits
Health and welfare benefits notice: Benefits listed below assume full-time regular status. Medical, Dental and Vision Insurance: You and your eligible dependents may enroll in these benefits effective the first of the month following your date of hire. Effective January 1, 2025, Western Water contributes up to $2,890.93 toward the cost of medical, dental, and vision insurance. Employees will pay any costs exceeding this amount through bi-weekly pre-tax payroll deduction. Employees may choose between four medical plans--Anthem Blue Cross CaliforniaCare (HMO), Anthem Blue Cross Prudent Buyer Advantage (PPO 500), Anthem Blue Cross Prudent Buyer Classic (PPO 200) or Kaiser Permanente (HMO). There are two dental plans to choose from--DeltaCare (DMO) and Delta Dental (PPO). The Standard provides us with two vision options, Vision Service Plan (VSP) or EyeMed. Opting Out of Medical Coverage: Employees with medical insurance through another provider can opt out of Western's medical plan. By opting out, employees will receive a flat monthly rate of $690. Proof of other coverage is required on an annual basis during the open enrollment period. Employee must enroll in a dental plan and the vision plan. Enrollment for eligible dependents, in these plans, is optional. Flexible Spending: Effective the first of the month following date of hire, employee may participate in the flexible spending plan. This plan provides you the opportunity to pay for certain medical, dental, vision, and childcare expenses with pre-tax dollars resulting in substantial tax savings. Life Insurance: This benefit is provided by the District through Lincoln Financial Group ("Lincoln") and is effective the first of the month following your date of hire. You are provided with up to $50,000 in life insurance for you and $1,000 for your eligible dependents. Accidental Death and Dismemberment (AD&D): This benefit is for you only and is provided by the District through Lincoln. AD&D is effective the first of the month following your date of hire and provides payment for specified losses sustained through dismembering or fatal accidents. The maximum amount of AD&D insurance is equal to the amount of your life insurance. Supplemental Life Insurance: Effective the first of the month following your date of hire, you may purchase supplemental life insurance for you and your eligible dependents through Lincoln. This supplemental life insurance provides a guaranteed issue amount for you up to $150,000, up to $30,000 for your spouse and $10,000 for your children. Short Term Disability: Western Water provides short term disability (STD) insurance through Lincoln. Coverage is effective on the first (1st) of the month following six (6) months of consecutive employment. STD benefits begin on the 1st day of disability for an accident or 8th day of disability for an illness and provide up to 60% of your base salary. Long Term Disability: Western Water provides long term disability insurance through Lincoln. Coverage is effective on the first (1st) of the month following six (6) months of consecutive employment. LTD benefits begin on the 91st calendar day of a medically certified disability and provide up to 60% of your base salary. Employee Assistance Program (EAP): Administered by Lincoln's EmployeeConnect, the EAP assists in dealing with problems affecting an employee's personal life and/or job performance. Use of this benefit, paid 100% by the district for up to five meetings with EAP staff, is strictly confidential. Other services provided through Lincoln's EmployeeConnect EAP are referrals or advice on topics such as legal consultation, parenting, senior care, childcare, pet care, and healthy rewards. Retirement Benefits: Deferred Compensation 457(b): You may participate in a Deferred Compensation Program (457(b) Plan) to save toward retirement and, at the same time, reduce your bi-weekly taxable income. 401(a) Retirement Plan: Western Water contributes into a 401(a) Retirement Plan for those employees covered under the Confidential unit (COU). Contributions, in the amount of 2% of your base pay, are made on a bi-weekly basis. You are 100% vested in this benefit upon date of hire. Public Employees Retirement System: Western Water contracts with the Public Employees Retirement System ("PERS") of the State of California for employee retirement benefits. New employees, who are hired on or after December 16, 2012, and who formerly worked for another PERS agency, or an agency with a reciprocal retirement system, and who meet certain eligibility requirements, shall be enrolled in the 2% at 55 PERS retirement plan. These employees will be obligated to pay the 7% employee contribution rate. The 2% at 55 retirement plan shall provide for benefits based on the highest three-year average salary. Employees hired on or after January 1, 2013, who are defined as "New Members" by California law (essentially those individuals who have not previously been a member of a public agency retirement system) shall be enrolled in the statutorily required 2% at 62 PERS retirement plan. New Members will be obligated to pay 50% of the "normal cost" of their retirement benefits as required by State law (Currently 7.75% of base pay). The 2% at 62 retirement plan shall provide for benefits based
This listing closes on 7/24/2025 at 5:00 PM Pacific Time (US & Canada); Tijuana. Employer: Western Municipal Water District Salary: $178,406.00 - $265,529.00 Annually Location: 14205 Meridian Parkway Riverside, CA Job Type: Full Time Job Number: 25-25 Department: Management Opening Date: 06/16/2025 Closing Date: 7/24/2025 at 5:00 PM Pacific Time (US & Canada); Tijuana Description
To view the full marketing brochure, please click
HERE . Typical Qualifications
Typical qualifications: Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses/certifications as outlined below: Education:
Bachelor's degree in Marketing, Communication, Public Relations, Public Administration, Political Science, or related field.
Master's degree in a related field is highly desired and can substitute for one year of experience. Experience:
Minimum 9 years of progressive responsibilities in the development and coordination of customer experience, communications, outreach, government relations, legislation, customer service, or related area.
Minimum five (5) years in a management/supervisory capacity. Experience overseeing human-centered design and integrating customer experience insights into business decisions in a government or special district water utility setting is a plus. Required License / Certification:
Accreditation in Public Relations (APR) through the Public Relations Society of America (PRSA), California Association of Public Information Officials (CAPIO) or a similar organization.
Certified Customer Experience Professional through the Customer Service Institute of America or similar. To be considered: Along with the application, please submit a compelling cover letter and comprehensive resume that speaks to your interest in Western Water's mission and how your background aligns with the key qualifications we're seeking for the Director of Communications and Customer Experience. Western Water is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Candidate review will begin immediately upon receipt of application materials. Supplemental Information
Position FLSA Status: This position is at-will, exempt, unrepresented, and non-classified. Western Water employees are expected to work overtime, weekends, evenings, and holidays as required to accommodate the agency needs, in addition to responding as a Disaster Emergency Service Worker. Click the link to view the full job classification description:
Class Specifications | Sorted by Class Title ascending | (governmentjobs.com) Health And Welfare Benefits
Health and welfare benefits notice: Benefits listed below assume full-time regular status. Medical, Dental and Vision Insurance: You and your eligible dependents may enroll in these benefits effective the first of the month following your date of hire. Effective January 1, 2025, Western Water contributes up to $2,890.93 toward the cost of medical, dental, and vision insurance. Employees will pay any costs exceeding this amount through bi-weekly pre-tax payroll deduction. Employees may choose between four medical plans--Anthem Blue Cross CaliforniaCare (HMO), Anthem Blue Cross Prudent Buyer Advantage (PPO 500), Anthem Blue Cross Prudent Buyer Classic (PPO 200) or Kaiser Permanente (HMO). There are two dental plans to choose from--DeltaCare (DMO) and Delta Dental (PPO). The Standard provides us with two vision options, Vision Service Plan (VSP) or EyeMed. Opting Out of Medical Coverage: Employees with medical insurance through another provider can opt out of Western's medical plan. By opting out, employees will receive a flat monthly rate of $690. Proof of other coverage is required on an annual basis during the open enrollment period. Employee must enroll in a dental plan and the vision plan. Enrollment for eligible dependents, in these plans, is optional. Flexible Spending: Effective the first of the month following date of hire, employee may participate in the flexible spending plan. This plan provides you the opportunity to pay for certain medical, dental, vision, and childcare expenses with pre-tax dollars resulting in substantial tax savings. Life Insurance: This benefit is provided by the District through Lincoln Financial Group ("Lincoln") and is effective the first of the month following your date of hire. You are provided with up to $50,000 in life insurance for you and $1,000 for your eligible dependents. Accidental Death and Dismemberment (AD&D): This benefit is for you only and is provided by the District through Lincoln. AD&D is effective the first of the month following your date of hire and provides payment for specified losses sustained through dismembering or fatal accidents. The maximum amount of AD&D insurance is equal to the amount of your life insurance. Supplemental Life Insurance: Effective the first of the month following your date of hire, you may purchase supplemental life insurance for you and your eligible dependents through Lincoln. This supplemental life insurance provides a guaranteed issue amount for you up to $150,000, up to $30,000 for your spouse and $10,000 for your children. Short Term Disability: Western Water provides short term disability (STD) insurance through Lincoln. Coverage is effective on the first (1st) of the month following six (6) months of consecutive employment. STD benefits begin on the 1st day of disability for an accident or 8th day of disability for an illness and provide up to 60% of your base salary. Long Term Disability: Western Water provides long term disability insurance through Lincoln. Coverage is effective on the first (1st) of the month following six (6) months of consecutive employment. LTD benefits begin on the 91st calendar day of a medically certified disability and provide up to 60% of your base salary. Employee Assistance Program (EAP): Administered by Lincoln's EmployeeConnect, the EAP assists in dealing with problems affecting an employee's personal life and/or job performance. Use of this benefit, paid 100% by the district for up to five meetings with EAP staff, is strictly confidential. Other services provided through Lincoln's EmployeeConnect EAP are referrals or advice on topics such as legal consultation, parenting, senior care, childcare, pet care, and healthy rewards. Retirement Benefits: Deferred Compensation 457(b): You may participate in a Deferred Compensation Program (457(b) Plan) to save toward retirement and, at the same time, reduce your bi-weekly taxable income. 401(a) Retirement Plan: Western Water contributes into a 401(a) Retirement Plan for those employees covered under the Confidential unit (COU). Contributions, in the amount of 2% of your base pay, are made on a bi-weekly basis. You are 100% vested in this benefit upon date of hire. Public Employees Retirement System: Western Water contracts with the Public Employees Retirement System ("PERS") of the State of California for employee retirement benefits. New employees, who are hired on or after December 16, 2012, and who formerly worked for another PERS agency, or an agency with a reciprocal retirement system, and who meet certain eligibility requirements, shall be enrolled in the 2% at 55 PERS retirement plan. These employees will be obligated to pay the 7% employee contribution rate. The 2% at 55 retirement plan shall provide for benefits based on the highest three-year average salary. Employees hired on or after January 1, 2013, who are defined as "New Members" by California law (essentially those individuals who have not previously been a member of a public agency retirement system) shall be enrolled in the statutorily required 2% at 62 PERS retirement plan. New Members will be obligated to pay 50% of the "normal cost" of their retirement benefits as required by State law (Currently 7.75% of base pay). The 2% at 62 retirement plan shall provide for benefits based