The Institute for Family Health
ASSOCIATE PRACTICE ADMINISTRATOR
The Institute for Family Health, New York, New York, United States, 10001
Associate Practice Administrator
The Associate Practice Administrator is cognizant of and ensures that all practice operations in assigned region are consistent with objectives, philosophies, standards and policies of The Institute for Family Health. Responsibilities include: Demonstrate the ability to perform clinical/technical/service/administrative tasks Supervise and evaluate Lead PSR Act as resource for Lead PSR and support staff regarding operational problems or questions Oversee and resolve problems relating to practice systems including appointments, registration, referrals, medical records, staff/patient relations and billing Monitor PSR's schedules, resolution of conflicts, vacations, sick-days, etc. Assure adequate staffing coverage of administrative areas Investigate and resolve patient billing problems; pull charts, speak with providers, communicate with Professional Billing, follow-up with patients Process sliding-fee scale requests; determine discounts and notify Professional Billing Investigate patient complaints, brief senior administration, and provide follow up to patient Reconcile petty cash daily; monitor safe contents; keep log of petty cash Reconcile daily office cash collections and complete bank deposits accordingly to IFH policy Process bi-weekly timecards for practice staff; totals for practice staff; reconcile with leave requests Monitor and order administrative supplies Develop provider schedules and assure that they are entered correctly in the computer system Review schedules pro-actively (at least once a week) to identify problems Oversee the maintenance of provider schedules, and appropriate staffing of practitioners and patient services staff Prepare statistics on practice operations as needed Obtain tokens for patient reimbursement Provide monthly appointment availability reports to site management team Perform Patient Service Representative functions as required Assist the Senior Level Administration with special projects as necessary Share the responsibility with Site Management team in overseeing the day-to-day operations from opening to closing Demonstrate the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients in the assigned area Coordinate training of new employees Perform Epic system audits and assist in developing plans of correction for operating systems related to registration, scheduling, scanning, and referrals Prepare reports related to Epic system operations, work ques, charges, registration and insurance related issues Point person for equipment and mechanical problems in suites; follow up on correction Organizational/managerial responsibilities include: Anticipate and respond to regulatory agencies and surveys performed Ensure consistent performance adherence to all applicable policies and procedures Complete required evaluations of PSR staff Educational/professional development requirements include: Comply with IFH required online trainings Comply with regulatory employee health requirements Requires a minimum of 1 supervision session each week (conducted by Senior Practice Administrator or Director mentor) Communication/relationships responsibilities include: Effectively communicate with all affiliated Hospital departments and personnel, as well as to other affiliated organizations (such as managed care organizations) Attend management meetings Display courtesy, tact and patience during interactions with all members of the staff and extended community Demonstrate a professional, courteous and respectful attitude in dealing with patients, families and significant others Qualifications include: High School Diploma or GED required Bachelors degree in healthcare or business-related field preferred A minimum of 1 year of Lead Patient Services Representative experience or 3 years of Institute for Family Health experience required in lieu of Bachelors degree Healthcare experience preferred Must have basic computer and internet navigational skills Must be familiar with Microsoft applications (Windows, Word, Excel, Outlook) Must have experience with electronic health records (EHR) technology Strong leadership, problem-solving and decision skills required Knowledge of Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) and Article 28 Regulatory regulations preferred Equal Employment Opportunity/Affirmative Action: The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.
The Associate Practice Administrator is cognizant of and ensures that all practice operations in assigned region are consistent with objectives, philosophies, standards and policies of The Institute for Family Health. Responsibilities include: Demonstrate the ability to perform clinical/technical/service/administrative tasks Supervise and evaluate Lead PSR Act as resource for Lead PSR and support staff regarding operational problems or questions Oversee and resolve problems relating to practice systems including appointments, registration, referrals, medical records, staff/patient relations and billing Monitor PSR's schedules, resolution of conflicts, vacations, sick-days, etc. Assure adequate staffing coverage of administrative areas Investigate and resolve patient billing problems; pull charts, speak with providers, communicate with Professional Billing, follow-up with patients Process sliding-fee scale requests; determine discounts and notify Professional Billing Investigate patient complaints, brief senior administration, and provide follow up to patient Reconcile petty cash daily; monitor safe contents; keep log of petty cash Reconcile daily office cash collections and complete bank deposits accordingly to IFH policy Process bi-weekly timecards for practice staff; totals for practice staff; reconcile with leave requests Monitor and order administrative supplies Develop provider schedules and assure that they are entered correctly in the computer system Review schedules pro-actively (at least once a week) to identify problems Oversee the maintenance of provider schedules, and appropriate staffing of practitioners and patient services staff Prepare statistics on practice operations as needed Obtain tokens for patient reimbursement Provide monthly appointment availability reports to site management team Perform Patient Service Representative functions as required Assist the Senior Level Administration with special projects as necessary Share the responsibility with Site Management team in overseeing the day-to-day operations from opening to closing Demonstrate the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients in the assigned area Coordinate training of new employees Perform Epic system audits and assist in developing plans of correction for operating systems related to registration, scheduling, scanning, and referrals Prepare reports related to Epic system operations, work ques, charges, registration and insurance related issues Point person for equipment and mechanical problems in suites; follow up on correction Organizational/managerial responsibilities include: Anticipate and respond to regulatory agencies and surveys performed Ensure consistent performance adherence to all applicable policies and procedures Complete required evaluations of PSR staff Educational/professional development requirements include: Comply with IFH required online trainings Comply with regulatory employee health requirements Requires a minimum of 1 supervision session each week (conducted by Senior Practice Administrator or Director mentor) Communication/relationships responsibilities include: Effectively communicate with all affiliated Hospital departments and personnel, as well as to other affiliated organizations (such as managed care organizations) Attend management meetings Display courtesy, tact and patience during interactions with all members of the staff and extended community Demonstrate a professional, courteous and respectful attitude in dealing with patients, families and significant others Qualifications include: High School Diploma or GED required Bachelors degree in healthcare or business-related field preferred A minimum of 1 year of Lead Patient Services Representative experience or 3 years of Institute for Family Health experience required in lieu of Bachelors degree Healthcare experience preferred Must have basic computer and internet navigational skills Must be familiar with Microsoft applications (Windows, Word, Excel, Outlook) Must have experience with electronic health records (EHR) technology Strong leadership, problem-solving and decision skills required Knowledge of Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) and Article 28 Regulatory regulations preferred Equal Employment Opportunity/Affirmative Action: The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.